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January 2024 by M L
I went here to withdraw cash. There was no line when I came in, I thought great since the woman outside using the ATM was taking forever. Little did I know the teller doesn't know or want to do her job. She kept asking me to use the ATM outside. Then when I had a problem with my card she seemed exasperated and asked me to go outside to use the ATM again. When it came to doing the withdrawal she took a really long time even though I gave her the ATM card and my driver's license. All the while they have 7 people sitting around as personal bankers doing absolutely nothing. So I guess BMO will shut down this branch soon because no one comes here and the staff are both incompetent and don't want to serve their customers. I have been a Bank of the West customer since 1998 I might leave BMO because of this experience.
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January 2024 by Bruno Maester
Bad, I took out a little
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September 2023 by C T
I go in periodically to make a deposit. It is very slow. Ridiculously so. I feel like the teller is checking my accounts to see what I have. They mention my savings. What?I don’t usually go to this branch.Please just deposit the check.
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August 2022 by Margit H.
BOW is open from 9-5 Mon-Fri, Sat, Sun closed. Most people are working 9-5 on weekdays and might have time only on Sat. This bank care less about customer satisfaction, will never do business with them again.
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August 2022 by Eva Talledo
Teller wanted to do something else which on my opinion is not very important and client have not asked for. when you only have a lil time to go to the bank and this happens, day is gone.
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June 2022 by Anthony Morgan
I love Connie, I love this place...but not being open on Saturday is an absolute bummer. I had to open a 2nd account at another bank due to this. Customer Support is also the pits. Linking my debit card to my phone is an abysmal process.
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April 2022 by Zhenyu Zhou
I like this branch. MO is super friendly and helpful. My experience with her is pleasant and efficient.
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April 2022 by Joy F.
Never helpful, always trying to sell me something or collect extra fees. Every visit is frustrating.
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February 2021 by Michael Brewster
Only customer all morning, 2 tellers and a manager couldn't do a simple wire transfer for over 50 minutes. I even had a copy of the last transfer from last time for them to use. Avoid... I will be going to another branch from now on, may even move my banking elsewhere. After waiting 50 minutes they said they couldn't do it. Go to another branch.
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December 2019 by Bryan Chen
Was told a check would clear in 1 day, came back 3 days later and was told it needs 7 days to clear. The bank teller told me to take it up with the person who deposited the check..... They speak of your financials in a loud manner disclosing what you have to all customers in the building. Did 3 wire transfers that day which took close to 1 hr and they did not offer me a seat. They had the transfers done at the teller station. The managers at this location didn't seem to be doing any work while the line built up behind me (sorry other customers). Will be closing my account with bank of the west. Also in general bank of the west phone customer service, is horrendous. It takes forever to speak with a live person. Take your banking to another company.
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August 2019 by Veronica S.
A big shout-out to Polly and her gangster squad here in this location. Palin, Connie and that newbie teller Raymond. Palin and Connie (and Polly !!!) are an absolute delight. They are always very willing and accommodating when I go there to drop off some moolah for deposits.`Very professional and personable . It is tucked in the corner of California and Castro, right across a Bank of America which can be hellish with the lines very often. The atmosphere at Bank of The West Castro St. is calm, welcoming and they laugh at my jokes ... which means they get how crazy I can be...in a versatile and full of finesse kind of way. Connie is often times the teller who helps me.`Polly would come around (I believe she is the branch manager) and would join in the chatter when I am the only one making noise echo and have it bounce like bad check against the walls of their first-floor branch. Palin has her sh%T together and if I am making a complicated transaction, she won't hesitate to come save the day. One time, I was having too much fun chit-chatting while my $$$ was getting deposited that I left forgetting my favorite visor (you know, the kind that shades your entire trunk). I called the bank and Polly answered the phone and told me that they will hang on to my visor and keep it safe until I am back there. This branch is super rarely swamped...even of Fridays ! Hence, not only are the clubs along this strip the best place to be on a Friday, this bank also got your grooves intact.
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August 2018 by X. Y.
Several years ago I opened an account at Bank of the West. However, since this office proved to be filled with incompetents, I opened the account at the location in Sunnyvale where I found far more professional people and where I did most of the banking. An advantage for banking with BotW was that it was a medium-size bank and because it was open on Saturdays. About 2 years ago, maybe more, the bank stopped opening on Saturdays so that was disappointing. I recently decided to close my account with BotW because I will not allow a bank that has been involved with the 2008 sub-prime mortgage crisis handle my money. Apparently, BotW is owned by BNP Paribas which is a French bank who has been fined 9.3 billion dollars (February 2018 figure). I am not fond of the French and I don't trust banks that play dirty games (Chase, Bank of America, Wells Fargo and more). When I visited this branch to close my accounts the guy at the counter did not make any effort to find out why I wanted to leave them or if there was anything he or the bank could do to keep me as a customer, indication that BotW does not care. I took my check, drove to another bank, opened two accounts and deposited my money there.
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June 2018 by Jennifer Reid
They are awsome
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May 2018 by Steve C.
I have been going to this Bank of the West at Castro and Mercy Streets for 16 years now. They always provide good service, usually excellent service. Recently my unusual request of copies of checks that I deposited via ATM was fulfilled by Pelin with skill and effectiveness. I like this bank and this branch. :-)
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February 2018 by ابو الشيخ الكترونيات
جيد جدا
