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January 2022 by Marilyn M.
I had to choose a rating. This rating is for the dishonest installers; the product, the well-kept delivery date and arrival time was fine. The installers told me that the wall oven would most likely not fit in the cabinet cut out. I had measured everything prior to purchase, plus the oven I bought was the same model, size, and brand, so I knew it would fit. I was told it would be $100 for a small piece of cabinet to be cut out, but since I was such a nice lady, for me it would be $50. cash. Best Buy cannot have installers who are trying to make a buck on the side. That is total corruption. I may be a senior with white hair, but I do not like to be taken advantage of with lies. How many have been robbed by this installation team? Perhaps I have put myself in danger with this review. but a 10 minute wait and no manager to talk to, this info needs to be out.
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November 2021 by Evelyn K.
Avoid this place . They hate Asians and I was polite and helped their incompetent employees sold 2 apple watches when no one was there to assist customers . They pretend to help you but they're pigheaded low minded and look down in Asian and anyone of color . Avoid this location . I bought. Items to install in my car . They kicked me out twice when I was polite they should fired the three incompetent employees who only help white people . Maybe this company support trump They hate minorities and kicked me out twice and when I called the cops they affirmed it was appropriate to kick out minority who shop here. Avoid this location rude employee who harassed Asian female customers . Go to Best Buy santana row they have apple items and willing to help you , this place was broken into twice so no apple items they were stolen .
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October 2021 by Thea Sewell
Many ink cartridges were out, so I was lucky to get the last one.
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October 2021 by Corey Vallejo
I ordered a Nest Thermostat and Trim Kit online from this store, because it was available for same day pickup. Then I get to the store and they only have the trim, not the actual thermostat. All they said in the store was “it’s not available”, even though the website let me order it from the store.Oh well, this store is closing end of October anyway. Good riddance.
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September 2021 by Venkat Rao
Watch out for sales people who offer you 10% off without mentioning it’s 10% off for signing up for a Best Buy credit card. Super unethical and will waste 15 mins of your time or you’ll end up with a credit card you didn’t want.
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September 2021 by Jim Burrmann
Very efficient personel. And knowledgeable.
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September 2021 by Anthony S.
Went in looking for a car tablet mount after just leaving a different location where an employee said they had the item in stock. Walking in no one greeted us. We went to the section and the isle was completely cleared. So we went up to Rueben and he lacked ALL costumer service qualities. Didn't look up from the computer, was rude when we asked for the item and said "I'm helping another costumer you can ask someone else" and then was mad when we asked if he could call someone over. He announced it over the walkie and No one came. Mind you we are standing right in front of the open doors to the back room. Multiple employees came out and saw us. so we went up to another.both employees didn't want to look in the back and they then mindlessly walked around the store not telling us anything then finally came back and said they didn't have it. 10/10 DONT SHOP HERE
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August 2021 by Carol Lewis
Came to buy a universal power adaptor but was told by front desk staff to order online as it was not a stocked item. Disappointed with that, Best Buy shud at least have a few stocked supplies of UNIVERSAL POWER ADAPTORS, my opinion if course cuz I don't always like buying online, don't like waiting weeks for order arrival.
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August 2021 by Jahanzaib Aslam
Love their Curb side pick-up, 5 minutes in & out...
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June 2021 by manuel oliva
Only one customer service rep when I went but good service
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June 2021 by Paula S.
Informative. Helpful. Good fast, friendly service!
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June 2021 by Jon Wu
Beautiful and peaceful. Parking lot has weird hours and a 30 min limit, not sure how well enforced.
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June 2021 by Alex Karavay
The worst store of the chain. Manager Andy is useless and don’t even try to understand what you want to say. They made me feel really bad. Hope one day they will be in my shoes.
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June 2021 by Zaf Zamboglu
Very helpful staff. Stayed over the closing time and made sure that we got the right order in!
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May 2021 by Jane D.
Jag at Best Buy spent all day helping me pick out a new Fridge, he was super helpful and patient. His manager Ashwin was also really nice. They gave me a great price, cheaper than the website or Amazon! I would go here again if I needed an appliance.
