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March 2024 by Evan Kozanitas
Never, never, NEVER rent a truck from here. The guys in the office were nice and tried to be helpful so it’s 2 stars instead of zero. I reserved a 16 foot truck for a one-way move, they didn’t have any record of my reservation. I called customer service and was told my pickup was moved to a location about 30 miles in the wrong direction. No call. No email to tell me about that. This is during rush hour. Also, my pickup time was 4pm. Guess what time the new pickup location closed. 4pm!! Literally impossible for me to have gotten the truck. Customer service has no power to help you. I was told an inventory manager would call me back because I just wanted to take one of the 26 foot trucks that was on the lot where I was. You can not be transferred to talk to the inventory manager. They’re like the wizard of Oz. I was told it would be within 15 mins. Never got a call back. I called back customer service. Now they’re closed. All of this took a lot of time. I then tried to rent the bigger truck directly from the guys in the office and could not because they aren’t the kind that can go one way for a move. I feel bad for the people who have to try to apologize for the way this company is run. I’m left with no truck, have to pay for an extra month at the storage unit since this is the last day of month, and my entire moving plan has been sent spiraling. So now I’ll book from a better company and tell everyone, for all eternity, in every situation to never rent any car or truck from Budget/Avis. I should have known better, now hopefully you do.
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December 2023 by Deisi R.
Give me a truck that doesn't work and drove across country it was the worst ride. I wasn't very happy
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August 2023 by Yifan Tian
Rented a 12 foot truck and they called me the night before to tell me they don't have it.
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July 2023 by Laz D.
The gentleman who helped me with the truck rental was extremely kind. I accidentally undefined the gas and he informed me I can go down the street to top it off, rather than pay a premium in gas fees. He didn't charge me for being an extra few mins late due to this. The vehicle was reliable and did the job. Cheaper than I thought :-).
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September 2022 by Andreas Rayo Kniep
Friendliest and most helpful Budget branch in the Bay.Helped a lot on our way to Burning Man.
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April 2022 by Ujwal N.
This is the best truck rental place. I am so happy that he explained that my car insurance don't cover commercial rental trucks. I would hav lost so much if I haven't taken protection packages from budget. Than you Dinesh for protecting me.
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September 2021 by Daniella Rocha
I was never treated so badly in a budget store as I was treated badly, arrogant employees, and that charged me a deposit greater than that charged in the others in the branch.
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February 2021 by Ella Monteiro
I was never treated so badly in a budget store as I was treated badly, arrogant employees, and that charged me a deposit greater than that charged in the others in the branch.
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August 2020 by Amy B.
I had great service, and an unbeatable experience with my budget truck rentals here. First off, thanks to Dinesh and Manish for being so professional and great to work with. Dinesh was sure to update me when the truck I had reserved was not going to be available, and it turned out the van I got instead was even better for me. Both these guys care about doing a good job, and that is wonderful to find when you really need help. It was so stressful moving during COVID, and these folks were a real bright spot for me. On the day before my last truck move, I successfully swapped my box truck for a cargo van by calling the corporate fleet manager and alerting them that their inventory was sold out for big trucks, and I actually needed something smaller. Was pleasantly surprised to show up and find the perfect size van was there for me instead of the box truck... Thank you, Budget, and thank you Dinesh and Manish! Lastly, your rate will change based on both inventory and early booking. I actually got the best rate by checking back and re-booking when inventory was more favorable...
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July 2020 by Jason Rogers
The owner was super nice and really helpful. He also has tons of Covid-19 precautions set up and was very thorough about sanitizing the truck and after handling your card and pens for signing papers. They were out of 12' trucks so he gave me a van for the same price (vans are more to rent for some reason). I had a super short trip to pick up some furniture from Menlo Park to take it to Mountain View and barely used any gas. He didn't even charge me for the small amount of gas I used since there would be a refueling fee as well.Please support this location if you're looking to rent a truck in the area. He is working on his own there right now and needs the business! Times are tough during the pandemic so it's important to support the local people who treat us well.
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March 2019 by Nicole Rodriguez
Great place and truck. They truck that I reserved was not there. The staff went above and beyond to accommodate me. It was a win/win.👠👠😊
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March 2019 by Gary F.
I was extremely happy with the excellent service I received from Dinesh. From the moment I walked in until I picked up my truck he really went out of his way to answer my questions, address my concerns, saved me money and to make sure it was all done on time with zero hassle. He even walked me to my truck to go over everything and always with a great personality and smile. Thank you Dinesh!
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November 2018 by Greg D.
We were originally supposed to pick up a 12 foot truck at a location 2 minutes away from our house. When we get there, they guy says the truck has been moved to a location that is an hour and a half away (both ways combined). So instead of going there, we decide to go to another budget location and see if they have anything for us. Luckily, the man there was nice enough to accommodate us with an identical truck, even though he needed it the next day. Very good service AT THIS LOCATION. "Diniss" is his name I believe. A very good man who deserves his recognition.
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July 2018 by David E.
Dennis is so helpful and will find the best deal for you. We take a truck for him every year for Burning Man, he is very supportive! Doing it again this year :)
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April 2018 by Cory N.
This is a review for Budget Truck overall. Every store is different, and the deception is the same because it's corporate. Until the end, the experience was decent. However, I went for the full package and paid for the zero responsibility option. The top of the truck was damaged during our move, and they called me from corporate to demand payment. Apparently, even though the contract explicitly states "I have selected the zero damage waiver, I am not responsible for any loss of or damage to the vehicle", there is some other language buried deep in their agreement (which I don't believe came with the rental) that the top of the truck is not covered. I refuse to pay for it, of course, and will never use Budget Truck or rental cars again. No other rental company does this.