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March 2024 by Jeral Poskey
I'm writing while the car is still there. Risky, right? I assume the work will be good, but the communication has been TERRIBLE. No one would tell me how long it would take before I dropped it off, so I dropped it off anyway. Would it be ready today was the only thing I needed to know. Joe wasn't there yet (9:30) but would call me once he got in. No call all day. I left a message in the afternoon. No call back. The next day, no call so I called again. I did get a late voicemail that said he's checking with the technician and will call you by EOD. Can you guess whether I got a call? (No). It's now day 3. I've called again. Supposedly they'll call me back soon. Remember, this is something that I had initially hoped would be a 1 day job.
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February 2024 by Enrique Espinoza
They painted my car and did an excellent job.
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February 2024 by phil ma
Excellent service
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February 2024 by Huachun Cai
Good service, well communication, high quality work.
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February 2024 by C Chow
Body work was excellent but communication could have been better - more frequent updates.
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January 2024 by Aris Meow
Very unfriendly inspection staff. Inspection staff tried to get rid of your as soon as possible speaking in hyper speed tone. Miscommunication between front desk, inspection staff and insurance company. Mixed up my estimation appointment. I only get the general official message from the inspection staff. Not great experience at all. Not over price. Definitely not great deal at all for such disappointing customer service.
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January 2024 by BESV USA
One of the shops Farmers Insurance recommended. Shop was easy to work with and did a great job.
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January 2024 by Shenghui Shao
Have an appointment at 7:30am today. The insurance agent told me the wrong location, so get there at 7:50am. On the call to Caliber they say “arrive after 7:30am” so I supposed it is fine.Wait in front desk for 7 minutes someone comes (Juan?) and says you are late(with some attitude maybe he is not happy last night?) and I have to serve others, you have to wait. The guy seems not in good attitude, which is totally understandable, maybe he is not a morning guy.Then after 30 minutes at 8:28am, the guy comes back and says today is fully booked I have to reschedule some slot after 11am, I cannot do that due to work. I did the 7:30am appointment for good reasons.Only two sets of customers are there, and I have been checked in for over 30mins, then you tell me to reschedule?I confirmed he cannot serve me, and he said he is not the guy to blame since I am late. Even though during the call they said exactly that drop the car after 7:30am.Ok, sounds I am the idiot. I don’t like the feeling and his attitude. So here is your negative review.
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January 2024 by susana cardenas
Juan, the service advisor, had amazing customer service and was phenomenal at keeping me updated regarding the work I was getting done and answering any questions I had. I did receive my car a day late but that was due to it being the holidays which is understandable. During the inspection of receiving my car I was satisfied with the results of my car, the paint had no “orange tint” and the car was cleaner than when I first dropped it off.
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January 2024 by Carmadean Hinojosa
At first when you walk in, it seems a little bit unfriendly, but once you’re asked if you’re here for your vehicle, the whole atmosphere changes. Customer service was excellent and helpful. They did everything to make you feel re-assured that my vehicle was well taken care of. Lennell & Joe We’re awesome and patient. And again I would like to apologize to the actual people who did the body work for the accusation of misplacing my belongings. I need to learn to throughly check things before saying anything. Overall, I read some of the reviews that had very bad rating's, but that definitely was not my experience when I got to there. I would definitely recommend this place, because they did an excellent job on my vehicle. Thank you Caliber Collisions for the great work you did on my truck. It doesn’t even look like it was ever hit. Keep up the good work ??Ernie Hinojosa
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January 2024 by Satya Misra
High quality workmanship.
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December 2023 by Diahanna Flores
Great job, very quick to respond, clean place good customer service
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December 2023 by Andres P
Juan and technicians team did a stellar job with the panel painting (no orange peel), and the blending of the back passenger door was out of this world. The finishing touches on the polishing, then the washing, cleaning and vacuuming of my vehicle was a very touching detail
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December 2023 by Kedar Shiroor
Awesome customer service.
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December 2023 by Harrison Wang
I had an amazing experience here last month. I initially had my car repaired here several years ago after a fairly significant accident. A few months ago, I noticed some cracking in an area that was re-painted after the accident. I didn't think Caliber would do anything about it since it had been several years, but I figured it wouldn't hurt to have them examine their work. To my surprise, the excellent manager Lennell Wade took full responsibility and authorized a repair under their lifetime warranty. Not only did he work around my schedule to make it easy to drop off the car, but he also covered a rental car for the few days that they needed. There was a minor hiccup after I got the car back, which he again resolved immediately. Lennell was incredibly responsive and provided a truly above and beyond professional experience.
