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March 2024 by Mehrnoosh V.
The best team ever! Thank you Chase Mountain View branch for your outstanding service!
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February 2024 by Dieon Roger
Not sure why this place is low rated, staff is very friendly and helpful
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February 2024 by Akhil Valsaraj
Had a very good experience working with Matthew Izaddoust and team. Very welcoming, helpful and guided through the whole process of getting me the best rates, service and a fast closing for my home loan. Much appreciated
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February 2024 by Ashley Nguyen
Tony provides exceptional service. He goes above and beyond what one would expect from a banker. He always returns calls promptly and really does try to work with the client to find the best solution possible.
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January 2024 by St M.
Please change the hours of operation listed on Yelp! Yelp said Chase bank will close at 4pm on Saturdays, so in a panic I came before they closed, but they were already closed. What a mess! The actual hours of operation are as follows Mon-Fri 9:00am-5:00pm Sat 9:00am-2:00pm Sun Closed
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January 2024 by Samrah Farooq
I highly recommend this branch, everyone is amzing.
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January 2024 by Alex Ramos
I recently relocated to Mountain View from New York, and having frequented several prominent branches across New York City, I can confidently say that none compare to this particular branch. The team here consists of true professionals. My experience was particularly noteworthy working with Private Client banker Shahrzad Adeli. Through her expertise, I gained insights into Chase's banking services that eluded me despite being an account holder for the past 10 years. In summary, my experience was exceptional, and I wholeheartedly recommend her services.
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January 2024 by Danny Nik
I felt compelled to write this review because my experience with this branch has been exceptional. Unlike some who prefer online banking, I personally enjoy visiting the bank in person. The branch manager stands out by warmly welcoming every client and expressing gratitude upon their departure. She actively engages with clients in line, addressing their concerns. The entire team is highly professional, delivering outstanding customer care. They have even taken charge of managing my investments and retirement accounts. I'm truly grateful for the positive impact they've had on my financial life.
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December 2023 by sleepy
This is a review for the loan department at this Chase location specifically Matthew and Carma.Don't expect Matthew to return calls. I didn't receive a call back for over two weeks which resulted in us having to pay a higher interest rate. This is costing us an extra thousands of dollars per month.Carma is on his support staff and works from home only. She doesn't answer calls and is only available via email. In an industry where time is of the essence this is not acceptable.
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November 2023 by Marlo S.
Says they are open until 4pm. I came at 2pm to locked doors and people standing around inside. No one wanting to be polite enough to come to the door and tell me that the posted hours are incorrect.
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October 2023 by Zhila Nasiri
I'd like to share my experience with this branch in just one word: phenomenal. I had visited three different banks in my quest to open a business account, and each one came with its own set of issues. Finally, I walked into the Chase Mountain View branch, and my experience took a turn for the better.Upon entering, I was greeted with a warm and welcoming smile by the lady at the reception. She directed me to the lobby and assured me that she would find a banker to assist me. In just 2 minutes, a gentleman named Edward Weller made my day. Not only did he help me open my first business account, but he also connected me with the best business specialist to address my business needs.I was truly impressed by Mr. Weller's wealth of knowledge, professionalism, and compassion. He holds the position of Senior Private Client Banker here, and if you ever require business accounts, I highly recommend requesting his assistance.
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October 2023 by Ali Bagheri
Outstanding customer service! Having moved to the States two years ago, I faced multiple rejections when applying for credit cards, despite having sufficient funds in my account. My visit to the Chase Mountain View branch was a game-changer, thanks to Shahrzad, one of their bankers. She not only helped me submit an application but also tirelessly advocated for my case with Chase's credit department, ultimately securing approval.Shahrzad went the extra mile by thoroughly explaining all available credit card options, providing insightful recommendations, and offering valuable guidance on building my credit history. Her dedication and expertise were truly exceptional.In a world where exceptional service is often rare, Shahrzad stands out as a shining example of what customer service should be. If you're seeking financial assistance, I highly recommend visiting her at the Chase Mountain View branch.
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October 2023 by Ali B.
Outstanding customer service! Having moved to the States two years ago, I faced multiple rejections when applying for credit cards, despite having sufficient funds in my account. My visit to the Chase Mountain View branch was a game-changer, thanks to Shahrzad, one of their bankers. She not only helped me submit an application but also tirelessly advocated for my case with Chase's credit department, ultimately securing approval. Shahrzad went the extra mile by thoroughly explaining all available credit card options, providing insightful recommendations, and offering valuable guidance on building my credit history. Her dedication and expertise were truly exceptional. In a world where exceptional service is often rare, Shahrzad stands out as a shining example of what customer service should be. If you're seeking financial assistance, I highly recommend visiting her at the Chase Mountain View branch.
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October 2023 by Zhila N.
I'd like to share my experience with this branch in just one word: phenomenal. I had visited three different banks in my quest to open a business account, and each one came with its own set of issues. Finally, I walked into the Chase Mountain View branch, and my experience took a turn for the better. Upon entering, I was greeted with a warm and welcoming smile by the lady at the reception. She directed me to the lobby and assured me that she would find a banker to assist me. In just 2 minutes, a gentleman named Edward Weller made my day. Not only did he help me open my first business account, but he also connected me with the best business specialist to address my business needs. I was truly impressed by Mr. Weller's wealth of knowledge, professionalism, and compassion. He holds the position of Senior Private Client Banker here, and if you ever require business accounts, I highly recommend requesting his assistance.
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October 2023 by Maral Mehrandish
Excellent Service and Expertise at Chase Mountain ViewI have been a long-time customer of the Chase Mountain View branch for many years and have always received exceptional service. The staff is extremely professional, knowledgeable, and helpful when it comes to my banking needs.In particular, one of the associate bankers named Ismael recently assisted me and went above and beyond. He took the time to understand my situation, answered all my questions patiently, and recommended solutions tailored specifically to my needs. Ismael was truly kind, caring, and wanting the best outcome for me.All of the bankers and tellers are experts when it comes to Chase products and services. They take the time to explain things clearly and make sure I understand all of my options. I never feel rushed or like just another account holder.I highly recommend this Chase branch to anyone looking for a professional banking experience with a personal touch. You will receive attentive service and feel confident in the expertise of the staff. Kudos to the team at Chase Mountain View for continuing to provide an exceptional banking experience after all these years. Their commitment to customer satisfaction keeps me coming back.
