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March 2024 by Erin M
I’ve been to this location multiple times for tire services over the years. The staff are always very friendly and helpful. I would recommend making an appointment ahead of time.
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January 2024 by matt vonn
Did not rotate my tires but handed back as done. Good thing I marked the tires before. Waiting at the moment for them to rotate my tires. Also reported to their front desk. Hopefully they address this properly.
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December 2023 by Kwak Family
Brought my car to fix a nail-induced leaky tire on short notice. They were able to fix it and fix it well while we were shopping at the warehouse!
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September 2023 by Ambarish Malpani
Just bought tires from Costco- great price - good service
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August 2023 by Максим Забелин
Techs at this location are just incompetent. The tech (as far as I know his name is Michael), that worked on my car on Aug 4, 2023, mixed the wheels on the port (left) side of my car (which is equipped with wheels of different widths on front and rear axles). I consider myself lucky that I was able to identify the issue quite quickly. I am now apprehensive to contemplate the fact that I drove approximately 50 miles on Saturday to do groceries in a vehicle that was potentially hazardous to operate. Planning to get my car towed to this tire center tomorrow, to make them fix the problem and ask for compensation. I believe that this represents a gross dereliction of duty.----UPD: The very next day the problem has been fixed. And the tire center agreed to pay for an inspection aiming to identify any damage that my car may have sustained while being operated with an incorrect tire setup.
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July 2023 by Jesus Valencia
Awesome experience! Very polite, knowledgeable and experienced staff. Didn’t even have an appointment and got my new tires on in 40min! Price is very good. Will definitely be coming back. Thanks to Ryan and his crew!
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July 2023 by Cato S.
Made an appointment online. Took 1.5 hours for beautiful new tires to be put on my car. I assumed it wouldn't take more than an hour to get it done. Silly me! Costco carries some of the best rated tires for my car for a good price!Michael is very patient and helpful. I'm sorry I was a needy customer, I had a cold and fatigue, so it was harder than normal to walk around the parking lot to look for my car. My car was parked so neatly and precisely in the spot that I couldn't see it because other cars were sticking out.My new tires feel amazing! I would definitely have my tires replaced at Costco again, but I would go on a day that I don't feel sick and maybe bring my bicycle so I don't have to wander around Ross and Costco to kill time. Or maybe drop car off and try that Pho place in the same shopping center. Either way, you gotta find things to do while they put new tires on.
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July 2023 by Danguly D.
Michael was super helpful. Thank you! He told me about my options and even tried to gently dissuade me from my choice in order to save me some money. I went in for a walk-in without an appointment. They were done in about an hour and called me while I was getting a haircut at Supercuts where I am told "All dads go to get a haircut". The pricing was attractive and clear compared to other vendors. The other stores added Lifetime new tire wheel balance ($16.99 per tire) and Road hazard warranty ($29.40 per tire). The price of the Tire pressure kit and labor was also lower at Costco. If this tire goes on sale I am hoping to get some money back but that's on me and not on the tire team. The negative reviews here taught me about what to look out for. I did and these guys passed every test. The tire pressure was perfect after the install and the car is much easier to steer. I am sorry about the negative experience they faced. Maybe the team has changed or someone was having a bad day. Who knows?I am full of gratitude towards Michael and the folks who did the work. Well done!
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April 2023 by Cynthia Garcia
Extremely satisfied with the service I received here. I came here two different days, back to back. The front desk employees were very kind, efficient and helpful. I had looked at reviews that were not happy with their experience here, which made me hesitant to come to this location. However, please note that their front desk usually consists of one person who graciously is answering calls and is also helping people in front of them. Before I drove here I did call, I was on hold for no more than 10-15 minutes. Gus, was knowledgeable, kind and very helpful over the phone. Which lead me to an in person visit. The young lady that helped us in person was also very kind, helpful and knowledgeable. My husband needed 4 tires for his vehicle ASAP. They provided us with different options and they also notified us of discounts that they were offering. We were “walk-in” customers and received our car back after 2 hours ??. I recommend being patient and realistic if you don’t have an appointment.
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March 2023 by Divya Agrawal
Got my Tesla 3 tires swapped over the weekend, loved the experience.Customer service team helped schedule the appointment and returned the car within an hour
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February 2023 by Philippe De Wagter
Had to wait 15min to get someone to come to the counter. Then they answered a phone call and had to wait more. You better call.
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January 2023 by Dingze Wang
If I could give this shop 0 star, I would!I purchased 4 Michelin Run Flat tires here back on 2021/10. They were not cheap tires at all. Normally the initial tread should be 10/32'', but mine has 9/32'' initially (That means you initially got a tire with 1/6 shorter life to 4/32''. In fact, with peaceful driving, 10k miles made the tire went down to 6/32'', while the warranty is 30k miles). They didn't put in the reasonable air to the tires. For example, my rear tire has recommended 44 psi tire pressure, but I saw it's only 34 psi when I got the vehicle. This was very DANGEROUS and definitely has safety concern.This is not the whole story. On 2023/1, I got one of the tires flat. I drove the car to this shop, and they promised the flat tire will be replaced by end of the day. Now, three whole days passed, there's no progress at all, and my car has to be in their garage in these heavy rain and wind days. When I returned to the front desk, the front desk guy was very impatient and keep saying "I don't know when the tire will be ready" - Then why your colleague promised it will be done by end of the day? Now the work still has no progress and I don't know when it will be ready. I will update here when the work is done. PLEASE AVOID THIS SHOP AT ANY COST.
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December 2022 by noah a.
The tire shop is relatively small. Only 4 bays and only saw them use two. With half the crw just chit chatting or double teaming on one car that was still going way to slow. They did not open a second before 9am and even though I was first with an appointment today i had to leave at 10:30 as they still hadn't touched my car. Probably had only finished 3 others. This is just a rotation. I wouldn't waste your time here
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December 2022 by Chuan Cheng
I went there twice, made appt online and waited for more than 1 hour, then they lied to me that they won’t repair tires outside Costco. Obviously it’s totally a lie from my learning from forums.
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September 2022 by Wesley Ma
If you need reliable, professional help Kao is your guy! Not only did he stay after to help me when it was busy, he went the extra mile to help me out. Make sure to schedule an appointment online if you can!