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March 2024 by Tony Y
They made the first pair of glasses that I couldn't wear in my life as it gave me nausea. They simply don't care about your glasses or you.
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October 2023 by Brandon Vonn
Review is for the Optometry Doctor in the corner, not the Optical Department where glasses are sold. Those guys are 5 stars and I’ve never had any problems with them.However the optometry clinic run by Dr. Tran is a different story. I went to them for contact lenses and they said I needed to take an eye exam and contact lens training. This came with a free pair of prescription contact lenses, so I took it. Fast forward two weeks, and one of my lenses still hadn’t arrived. I asked them to reorder it and checked in again 2 weeks later. Desk attendants were seemingly confused and couldn’t find it, so they said they would reorder it again. I told them I would be back in 2 more weeks and that they would hopefully have it then. 2 more weeks went by, I showed up a grand total of 6 weeks after the exam and they STILL had no clue where my contacts were. Better yet, I asked for a copy of my prescription so I could get the lenses elsewhere, and they refused to give me my contact prescription. Only the regular glasses one. I asked if I could get contacts using that prescription elsewhere and they said no. I asked to refund my exam then, since its results were essentially useless and I’ve been having my time wasted for 6 weeks. They said sorry but its not their fault my order didn’t arrive. Scam and a waste of 100+ dollars and 6 weeks. For anyone looking to get prescription contact lenses, don’t even come NEAR this clinic.
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September 2023 by Jesus Valencia
Got my mom her first pair of glasses with a doctors note for the prescription. My moms needs were met and exceeded with the help of Andrea, she was very helpfull!
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August 2023 by Alexander “Alex” Shen
Did not get eye exam but got glasses. Asian lady helping me was very kind and helped me pick the right frame. Definitely would go again!
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May 2023 by Julie T.
Jason Wong's exam was abrasive, rough, and insensitive. We felt harassed and I was so upset by the end of the exam tears came out because I was so angry that my mother in law had to experience his beratement at age 77. It was supposed to be a nice bonding time since I was visiting from out of town. Instead I left without a written prescription and she couldn't get her sunglasses replaced. This "doctor" is jaded and his arrogance inhibits him from being qualified to help anyone. He can't even spend 20 seconds listening to the customer. We were interrupted with assumptions and then felt pushed out the door even though the new prescription was more blurry. His statements also felt pushy and contradictory and he didn't bother to explain anything thoroughly.I read other reviews after and several others had the same unprofessional experience of him talking down to them, cutting them off, and rushing them out with a prescription that was either too strong or posed problems later because it wasn't what they needed. His tone from the get go was off putting. He was just downright mean and rude with his exam technique. Hum hawing and sighing in frustration for no reason as if we were a nuisance or did something wrong. It also felt like he was treating us badly because of her age and the language barrier. We felt bullied. He started by saying her prescription changed dramatically in the last two years and that something must have happened which worried her for no reason. He questioned the paperwork she brought in for her current prescription and pressured us to use his even before we started the exam.From the moment we sat down I wanted to leave, but tried to endure the session to get my mother the prescription, see where he was going, and he was the only optometrist there. He didn't want to hear what we had to say. I was translating for my mom and I could see that she felt intimidated to answer honestly because he was dismissing her concerns instead of properly explaining anything. He didn't give enough time for her to see the letters before he flipped to the next one and rushed her to answer. In a condescending tone, he had the audacity to say she wasn't trying hard enough a few times even though the letters were so small and blurry she couldn't make them out. He made her feel really bad with his tone and approach. He didn't ask but told us what version looks better even though she said it was more blurry than her current prescription. It had to be his way. And then he questioned her cataracts surgery and made it sound like there was something wrong with the way it was done without explaining anything. Then he pushed us out the door. It validated that the exam was a waste of time and that his qualifications were questionable. We didn't feel comfortable with the prescription and I was not going to pay for being harassed. I told him that this was a very rough experience for us and that he shouldn't treat anyone this way. I felt bad she had to experience this. Seeing that I was upset he said that "we can pretend this exam never happened" which was a cowardly way to back out of the exam and pretend he didn't just treat us poorly. He showed us the numbers and said the difference was negligible from her current prescription, which contradicted the big scare he gave at the beginning. What baloney. I wish the exam never happened. I am LIVID. We felt so violated by this arrogant person. Afterward my mother shared with me that he scared her and talked to us like we were stupid, and that she thought there was something really wrong with her eyes. It makes me so angry that she had to experience that behavior especially after having gone through so much in her lifetime. She had such a horrible headache when she got home and her eyes hurt because she had strained them so badly trying to see the letters even though he was scoffing that she wasn't trying her best. Don't waste your time or energy. Costco should do better. This is a huge disservice to cus
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May 2023 by Vesuvius
Eye exam is cheap but I felt rushed and got the worst prescription I've ever gotten there. Both lenses were way stronger than they needed to be and even the prescription they handed me has the right last name. But the first name said Alan and not Alex which is my name. I don't know if it was a mispelling or I straight up got Alan's prescription.
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April 2023 by elizabeth g.
This is a special shout-out to Optician Anthony for helping me select my first frames in a long time that actually feels like they fit me. Believe he was the only one on duty with many surrounding the counter. Yet he remained customer-focused giving me objective/constructive feedback on the frames I had chosen on my own. He pulled out his recommendations, one of which came from the youth area. Nobody has ever given me that suggestion before!
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February 2023 by Jayakumar Mudunuri
Great experience with the staff and their knowledge. The service was very quick on ordering a new pair of glasses with my prescription.
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October 2022 by Amar Bhatia
If you ever need help in vision department. Look for rocky. So polite friendly helpful. Thanks a lot. Ricky you rock
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October 2022 by Kiyoshi J.
Cheapest eye exam I could find but......I'm not very confident in the prescription they gave me. They also wrote my name down wrong on the prescription.
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July 2022 by Joy M.
Wonderful experience! Everything from the eye exam to selecting my new glasses and sunglasses was a breeze! I arrived a bit early and was taken in immediately. I cannot reccomend them enough. Will definitely be back.
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July 2022 by Alejandra Loya
We went for a missing screw and they completely scratched one of the lenses. The woman that attended us was wearing large nails and wasn’t even able to hold the screw between her fingers. Will never get back there.Avoid it at all cost!
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May 2022 by Floss Freak
I went into the Mountain View Costco for my eye exam appointment and the staff was very courteous even though they were busy . Dr. Tran is a very knowledgeable and nice Dr. as well as her staff. I chose the frames I wanted and Jenny helped me in making sure the glasses were a good fit and to get everything set up for them to send to the labs where they'd work on the glasses. I already picked them up too and they're fabulous!!I do recommend Costco Optical for your eye care.
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November 2021 by Doris Hartmann
This review is for Hanh Tran Optometry a the Costco Warehouse in Mountain View, CA.The doctor and her staff are very professional and friendly. Dr. Hanh Tran took the time to perform a thorough vision check without rushing me, and also took the time to discuss the pro's and con's of various options.
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August 2021 by Jack R.
Andrea helped me and my kids get glasses. She is really awesome. Great attitude, and happy to help. I love her positive attitude. She is definitely different from others behind the counter. I recommend you ask for her.