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February 2024 by Vasily Rozhkov
I know Jon Iverson as a decent man an reliable seviceman. Jon and Tim Iverson are the pros in Mercedes, and I recommend them without a doubt.They don't just "change oil", or "change brake pads", the do MAINTENANCE and repair if needed.
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December 2023 by A P.
Dr. Tomioka has been my primary care physician for over 10 years. She is personal, caring and proactive. She makes the best decisions in regard to your overall health even when that might involve referring you to a specialist. The office functions professionally - gets you in and out without ever feeling rushed. I trust Dr. Tomioka with my life.
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September 2023 by Nancy Zhou
I put wrong fluid into DEF and they successfully flushed DEF and reset the warnings. They you!
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July 2023 by Zahra N.
To everyone who wishes to get repairs done by Mercedes Mobile Doctor. Be warned that this business is DANGEROUS. The reviews and ratings you are seeing which are positive are incredibly old, or are close friends to Jon. NOT AUTHENTIC REVIEWS. The real ratings are the ones he is suppressing or denies. Many nearby mechanics have stated that this man is a CRIMINAL. He will take your vehicle, make unapproved authorizations, and attempt to seize your car. He does not run on any professionalism or moral conduct, and will vehemently lie to your face with false claims. Another eerie and disturbing review found online outlines the very experience we had. My parents car simply had it in for a diagnostic. Similar to Rosina Su's review, he repeated what he did to her onto us. Falsifying a bill with charges upwards of $5,000 in repairs. We had to take matters up with the Bureau of Automotive Repairs due to the level of malpractice he conducted. We were notified that SEVERAL people have filed complaints against this man. PLEASE TAKE YOUR CAR ELSEWHERE. This man has proven this is a PATTERN of behavior. His desperation and lack of customers is causing this behavior. If Jon or Tim attempts to respond to this with lies claiming we were never customers. Feel free to send an email to the one I will be providing below. We already have three previous customers he has financially taken advantage of. To everyone thinking about coming here with your car. Please save yourself and quickly turn away! You have been warned. To anyone reading who has been a victim of Mobile Mercedes Doctor's malpractice, please contact:
[email protected]
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May 2023 by Robert G.
I knew and mentioned that my car needed an alternator advised by my friend's scanner. I was charged a rip-off $250 for diagnostic testing. The shop does acceptable work but be careful because they are not trustworthy. My regular shop couldn't handle the work for 10 days. I should have waited, I've used that shop for 30+years and they never charged me for diagnostic testing. I was taken advantage of by the Mercedes Doctor
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April 2023 by Baker Sharp
This repair shop is dishonest and overpriced. I paid $200 for a "full diagnostic" on my car, which consisted of solely a STAR diagnostic (an extremely simple task that many repair shops do for free or ~$30) and basically a quick peek for frayed wires in the trunk. This diagnostic "didn't find anything" so I was told another "electrical diagnostic" would be needed for $200 and I needed to replace a part that would total to over $1000 with labor. I got the part replaced somewhere else for $400 total.
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October 2022 by Punn Kamolyabutr
Timothy is an awesome guy that helped me with my CLA before taking it on a long road trip. Along woth my specific problem, he taught me what to look out for in the future. All in all a great experience.Service: Vehicle Inspection
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September 2022 by Punn K.
Timothy is an awesome guy that helped me with my CLA's cooling issue before taking it on a long road trip. Along with my specific problem, he taught me what to look out for in the future. All in all a great experience.
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April 2022 by Michael D.
Absolutely fantastic place. Jon really knows Mercedes and is very diligent and thorough. Very good communicator.
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April 2022 by Ed Marlatt
Exceptional knowledge of Mercedes’ Sprinters. Jon, provides maintenance expertise far beyond that which I was receiving from dealerships service center.Services: Oil change
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April 2022 by John Daley
Jon is a top notch Mercedes mechanic. He is very methodical, takes a significant amount of time to relay his findings and recommendations, and is worth every penny.
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September 2021 by JA M.
best, best, best everything about jon integrity- service-prices -- the best brilliant mercedes doctor on the planet!!!!
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July 2021 by Rosina Su
Not reliable, not responsible, awful, lack of response.Our Sprinter van suddenly had the "battery/ alternator broken" light come on, together with the seatbelt light, airbag light, the dashboard was flickering, and within the same day the front/ tail lights were broken. All of this reproducible instantly when starting to drive. Every time.6/2: brought our van here at 10am and provided all of the information.6/3 afternoon: got the phone call and talked over 1 hour. Told us some parts need to be replaced, like engine oil, filter, etc. And promised to give us the quote the next day. Also told us that he could not reproduce the issue we had but said he would try again.6/4: no response.6/7: no response. I called him in the afternoon at 14:00, no quote was ready. I had class from 4~6 so he said he would call in the next morning.6/8: Morning, no response. Whenever I called, he hung up and sent message saying "With another customer right now, I'll call you back ASAP." I had not received any response until the afternoon at 2 so I drove over there. He provided the quote to me finally, including changing oil, filter, etc. The total price was about 5000.6/9: 2:24pm, sent message said parts and fasterners badly rusted on front brakes, added $225, I said OK. Few mins, said brake caliper is not repairable and add $1551, I said OK.6/10: The day we are going to pick up. 1:37, said he have to replace a fuel line that was previously damanged and not safe during fuel filter replacement, added $200 without asking. We went there and picked up our van, paid about $7,100. He said he drove 30 mins and did not see any error messages showing up. I refused to replace the fan belt which he quoted $2990. He WARNED me it might brake while driving and it might be ....... We paid and drove away, literally as soon as we left his driveway, before getting onto the highway (within 3 minutes of driving), all of the error messages showed up again. Also, left front light was broken. I called him immediately, he hung up the phone and sent message, "With another customer right now, I'll call you back ASAP." Of couse, he did not call me back. Further text messages describing the problems again were just ignored.He knew that we were going to travel the next day and did not care whether the situation would damange the car. We walked out paying $7100 and the issues we brought the car to him to check and fix were not fixed at all.By the way, the belt he quoted $2990, we paid $250 to the other car shop the next day. $2990 vs $250.We really wanted this to be our shop of choice and paid forward a lot of trust. Only to be very disappointed.
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March 2021 by Jeff R.
Jon is very conscientious and knowledgeable. So convenient to have mobile service, particularly for a Sprinter based motorhome.
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December 2020 by Julie Toscano Sequeira
I can see so clearly why Jon / Mobile Mercedes Doctor has a 5 Star Yelp review. I have nothing but positive things to say.- Knowledge - Jon is very very knowledgeable about all things Mercedes. He has been doing this a long time. Moreover, he is willing to take the time to clearly explain any issues with the car. He will rate them on a priority basis ("must do" versus "could do" versus "future priority" etc.) and give you a no nonsense opinion about how to proceed. He knows these cars so well!- Convenience - Jon services through both mobile visits and his shop in Mountain View. He readily offered me an appointment. Further, he offers loaners at no charge.- Patience - Jon let me take the time that I needed to make decisions. He did not rush me and was willing to explain things more than once so I had a full understanding of the situation with my car.- Service - Jon proactively did things like fill up my washer fluid and put air in my tires, even though I ended up not having the work done on my car. He communicated proactively and clearly via text and phone. Everything was on time and easy.- Prices - As I understand, Jon's prices are competitive, much better than the dealer. In the end, I decided to not pursue the work on my car after he identified a costly important repair. And, shockingly, he charged me nothing for all the diagnostic work he did on my car. I was shocked. A true class act and definitely taking care of his customers.In a nutshell, I would highly recommend Jon / Mercedes Doctor. I have never written a review for a car service / mechanic before, but I felt compelled to share so that hopefully other Mercedes owners will reach out to him and the high level of service and knowledge that he provides.
