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December 2023 by Simon T.
Went in a couple days ago to have my tires balanced and an oil change. Real basic stuff. They did the oil change but told me my tires were in balance and they checked anything else that could cause the steering wheel to shake at 60-70mph. They even said they calibrated the machine to make sure. They couldn't find anything and told me it was probably because my tires are 6 years old. Needless to say I had a feeling that something didn't add up. Took my truck to a tire shop and lo and behold, they were out of balance. They fixed the issue in under 20 minutes.Probably won't be back
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November 2023 by Jacqueline Martin
Great service - throughout inspection with my oil change and explained things in a way that made sense to me.
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October 2023 by Bodhi M.
I took my car here expecting it to be MPG Auto Service, sadly learned that AAA had taken it over. After an oil change, the service rep gave me a printout of the things they had checked on my car. According to it everything was "good" which surprised me since one of the items was wiper blades and both of my front ones were literally shredded and left streaks (I'd planned to replace them that week). But it made me think: what else did they miss or just check "good" on the list even if it wasn't? When I asked the rep where the previous owner was (who was great) he said he didn't know. It was only recently after a lot of research that I found the previous owner, Christian, has a shop at 2570 Leghorn Street in Mountain View. If the AAA rep had told me that I would have gone there first. Now that I know I will take my car to Christian's shop since he's completely honest, fair and trustworthy.
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September 2023 by Aashish R.
They found something that was very bad in my car - a misfiring spark plug. This was affecting the overall engine health of the car. They replaced the spark plugs and the driving experience is noticeably smoother.This was something that the Toyota dealer had overlooked for the last few years so i'm pretty impressed. I also appreciate their customer service. A person will talk to you and answer your questions. They don't upsell services to you that you don't need. Fidel and Donnel are awesome. The vehicle report is available online and they take pictures of anything that needs addressing.The inspection occurs before the repair - unlike the Toyota dealer. My wife and I are extremely pleased with them and we will be back for all our maintenance needs.
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July 2023 by M L.
For transparency, I have not *yet* used this business, however I called them to get an estimate on a repair and Fidel was SO incredibly helpful. Not only did he help me understand the brake issue with great analogies, he then was honest with me that the dealership should cover the repair under my warranty. It's hard to find businesses these days that aren't just self-interested! Fidel was very patient and kind on the phone, and also the prices here are much more reasonable than the dealership. I'm 100% positive that I will come here if I need any other work done on my car.
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July 2023 by Trevor P.
Avoid this place at all costs. This place tried to charge to look at issues that I've already explained the problems. Easy to fix situations like getting the A/C charged us 180 just to look at and not do any work. Highly suggest looking at another location as this was the most expensive lesson learned (NEVER BRING IT HERE). I have a regular mechanic that bay quoted me cheaper but would cost to get my car towed Out or AAA parking lot. Please avoid.
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July 2023 by Gaurav Bathe
This is a late review from my side, want to be honest about that.I went in for a 60K service few months ago hoping that they'd be aware of what all needs to be done for it.They only did the minor things like changing wipers, air filters to name a few. I can do this myself at home.Didn't rotate my tires, didn't say anything about brake fluid.
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June 2023 by Monica G.
I cant say enough about my experience at this shop.I was reluctant to have work done on my 68 Camaro there...but I picked up my car today and am really glad I did.Fidel was amazing, he communicated with me throughout the process. He was friendly, professional and had a good understanding about classic car mechanics. Actually, all the guys there were friendly and helpful.I appreciated that Fidel explained everything so thoroughly. He asked me to drive it before paying for the work that was done...to make sure I was comfortable with how it was driving...i appreciated that. He also reminded me about their warranty. It was a little pricey but I understand they need to charge what they need to charge. The car drives better than ever and I hope it continues to do so. Time will tell but I am really pleased with the customer service and expertise from the team at this MV shop. Highly recommend.
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June 2023 by Allan (Ting-Yi) Li
I was a loyal customer of MPG - please note that there is an ownership change and this is now owned by AAA. Christian, the previous owner, is now at a different shop in mountain view. Christian is now at Expert Auto Care.
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June 2023 by Ishan Kothari
I took in my car for a clutch change and now it has weird vibrations. They told me they can't figure out the problem so they won't honor the warranty and fix what they broke.Most reviews here are for the MPG auto business that existed at the same address before and don't reflect how AAA runs the business.
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April 2023 by David H.
I have my car there due to stall issue for over 2 months. While I give them points for some effort. I believe their misdiagnosed the issue over and over.Had problem reproducing the stall after 3 weeks, but finally was able to after following my instructions to the letter.First started with fuel pump, then reversed course and then dam shaft sensor. Lastly landed on the air intake manifold. Nothing fixed stall on my car.Asking some basic questions to Fidel which was deflected. Only comments made was due to intake manifolds which shows no symptoms of coolant leaks, or anything else one can easily find on the internet with some common deductive reasoning.Only comments Fidel makes us that they are not making money on my car and it's been fighting them. It's not rocket science! Give me options and answer my questions without repeating your suspicions which has been wrong again and again.Use deductive reasoning and not just replacing one thing after another.
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April 2023 by Chuck Kuhn
I'm a AAA member and delighted to find this location. Much more convenient than Brokaw rd AAA. Check light issues. Needed sway bars, corrected misfires and faulty wiring. Fibel and Brian are knowable and responsive to my car issues. 2 year warranty and AAA discount - awesome
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March 2023 by Thomas bejin
Previously had great luck when this was MPG auto care, but the level of care has dropped off since becoming AAA auto. Christian (who I really enjoyed working with) is now at a different shop in Mountain View, I'd go there every time over AAA...
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February 2023 by David Hwu
Car been at the shop for 2 weeks. Charged me for 2 hours. Pulled out my audio cables leaving me with no stereo. Still not solving for root cause why the car is still stalling.Vote of no confidence as this is still undiagnosed successful.
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February 2023 by Christopher Moreland
Friendly, helpful, and honest. Have only had positive experiences. Pricing is on the higher side but you get what you pay for in this case.
