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February 2024 by Aran Zimo
Expert and helping stuff, great inventory, low prices.
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February 2024 by Humberto Alvarado
Even a single star is too generous.Upon entering, I immediately notice two children play-fighting behind the counter, presumably employees. It's particularly concerning as it's a girl hitting a boy; imagine the outcry if genders were reversed.Moving on, when I finally get assistance, I'm greeted by another youngster who doesn't bother removing what he's chewing before speaking. It's difficult to understand him with something in his mouth.After stating my needs and receiving a barely coherent response due to his mouthful, I ask if he can assist with installing lights on my car. Surprisingly, he agrees, but once we pop the hood, it's evident he lacks the necessary skills, resorting to excuses.Frustrated, I inform him it's not difficult and just requires tools, to which he claims they don't have any. Absurd, considering they advertise a loaner program for tools.Management urgently needs to address the lack of competent staff at this store.The employee, Bogart, assuming that's his real name, couldn't provide any better assistance when asked.
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February 2024 by Mason N
Disappointed by the service. Both parts that were recommended for my car didn’t actually work for my car.
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January 2024 by Rember Juarez
Very bad service, they serve reluctantly, they make you wait a long time to pay, I do not recommend that you visit them.
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January 2024 by 차마고도
Unfriendly and too expensive.
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December 2023 by Zachary Robinson
Showed up 20 min before closing doors locked open sign was off. Called to let them know I was out side the door and i just needed a blinker light . He well I don't know what to tell you man I'm closed . I responded you guys don't close for another 20min . He said I'm the only one here and I gotta get stuff done so I don't know what to tell you..I thought one of the things you have to do around there was your job , sell parts , make the company money during business hours . ? I drove 20 min to get there. Didn't realize changing the trash bags from under the counter was more important then customer service or doing what they really hired you to do . Seals the deal for me Auto zone from here on out they always have what I need or can in a day or 2 tops . And there customer service has always been better .
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November 2023 by bryan ocumen
Nice place to buy car parts for your vehicle?
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November 2023 by Jacqueline B.
My headlight burnt out. I called this shop on California Avenue in Mountain view, and they found the right bulb for my car. I brought in the car, and struggled to change the bulb myself in my parking space in front of the store. The sweet salesperson who had sold me the bulb saw me through the window, clearly figured out that I had no idea what I was doing, and came out to help. In a few minutes, he figured out how to remove the old bulb and replace it with the new, not so straightforward a process. He was kind, polite, not condescending, very understanding and sweet. His name is Oscar and he ROCKS. He is a lovely young man, and he makes this store look really good. He absolutely refused to take money, which is further evidence of his integrity. If you go to this store and need advice or help, ask for Oscar.
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July 2023 by FRANK S.
Just had a Great experience with 5 star customer service from salesman Freddie. His helpful Professional personality was outstanding as he answered all my my questions about a replacement Battery. Then he changed it for me and I was on my way in 10 minutes! Freddie is a Great addition to your team on California Street!
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July 2023 by •softie rxses•
Eli was awesome !!I went to the O'reilly's down the road showed up 17 minutes before they closed and the door was locked and the guy inside said they were closed already while he was cleaning. Then in a hurry, I called the next O'reilly's down the road from the Location on El Camino. Real and the location here on California street. Eli answered the phone and told me. It was okay to come in at the last minute. He was nice and professional. I appreciate him and hope the owner sees the review.PS. Left the other location on El camino a bad reviewFrom 1 buismess owner to another thank you
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July 2023 by Gilbert Siegel
The staff was friendly, courteous, helpful.
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May 2023 by gomez victor
Most of the time is good sometimes they don't have what I'm looking for. the customer service is alright if I ask they help me.
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April 2023 by Brian Steen
Responsive and knowledgeable staff.They know the store 's inventory well and always can find what I need.
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March 2023 by Congxing Cai (蔡丛兴)
Sometimes super helpful staff. Used to come here all the time. Today, I was ignored.
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March 2023 by Alexander Grauer
Always have what I need and good service
