-
January 2024 by Sarah Coler
I was able to secure a reasonably priced "reservation" for a storage unit however, it is not hyperbole to say that it was impossible for me to confirm that reservation and rent the unit.The online links provided were not functional and filled in forms with incorrect information and provided false error codes making it impossible to complete payment.My husband and I both spoke to, in total, 8 customer service agents who were kind and attempted to help but conveyed inconsistent information provided by their system and guided us through the same dysfunctional process 4 times.The company does not provide any way to speak directly to someone who is able to fix problems or address concerns, the staff is unable to process payment over the phone, there is literally zero troubleshooting of system errors.. I don't even know how to convey how aggravating the process turned out to be.It seems to me like the company deliberately posts affordable pricing as "reservations" and then designs a broken system that is unable to provide that service. Seriously disappointing. I encourage you to save your time and find a more honest storage option.
-
December 2023 by Becky
It is an update. I actually got robbed a year ago. Surprised to find out they don't have security cameras to cover most areas except in the front near the office. I eventually moved to the front unit just to be able to have security camera. Disappointing and it was too late. My 2 most valuable antic side tables got stolen. Also beware that they kept increasing the rent. No consideration for long term renters?
-
June 2023 by Vladimir Cvijovic
Jenny is the best, heart and soul of this place, always happy to assist, amazing energy, she makes my day every time I go to my unit to pick up some stuff. Units are very affordable, clean, 12ft tall, safe and secure. Thumbs up all around.
-
March 2023 by Lee Rice
Very smooth transaction! Parvin was very professional and knowledgeable. Very Clearly explained all aspects of the rental and using the facility. Could not have been easier. Everything about this was pleasurable.Thanks Parvin for all of your help!
-
March 2023 by Matt Sturges
We rented multiple storage compartments for a few years and had a great experience. Pravin was very professional and easy to work with.
-
March 2023 by Service Department
We've been using this storage facility for years. Parvin the manager and crew are top notch. They are always helpful and great to work with.
-
February 2023 by Jason Stinson
This Public Storage facility is great. Having rented from here for many years, I'm always impressed with ease of access, great maintenance and awesome staff. The property manager, Parvin, is super helpful and proactively communicates whenever there are issues. Highly recommend.
-
February 2023 by Andrea Chinchiolo
Parvin has exceptional customer service. Love that access starts at 6am, would recommend
-
December 2022 by Andy Lee
I had a pleasant experience with this storage site. The agent Jenny was kind and helpful, she answered all my questions and helped me to move in and out smoothly. I would highly recommend this place. - Chen
-
December 2022 by Peter F Cheng
Parvin and Jenny are very professional, kind, informative, n goes beyond what mgrs do to assist new and current clients like myself they love their works as well as guiding others w/ great assistance n service it is such a blessing to see them a part part of their growth in this company thank you for hiring n keeping them as a team here at Terra Bella I will miss them if they ever go anywhere else
-
December 2022 by vishwanath sungal
Pravin was very resourceful with setting up rental, and patient to address all queries.Location is very well maintained and very accessible
-
December 2022 by Pat Markevitch
Parvin is a wonderful site manager. I have had past experiences at other storage sites but he is the best! He is very patient and kind and very experienced in his job.
-
December 2022 by Don Dorfman
Parvin is excellent. He has a calm, soothing and reassureing demenor that makes the entire process stress free. I got everything I wanted and more. He patiently showed me all the details.This location is what I wanted because it is so easy to get on and off Shoreline to 85 or 101.
-
December 2022 by 4kGhostzz
The manager is great he is very nice and also gave us a discount. clean and easy to navigate. Very nice facility and the property manager is amazing.
-
November 2022 by Mary Rye
We have been a public storage tenant here at this property for 15-20 years and feel very safe and well taken care of by the property manager Parvin who is very helpful and responsive to our needs. The property is kept very clean with easy in/out but secured access! Wonderful customer service too!! ?
