-
November 2023 by Kenny S.
Canceled class on day of without much notice and did not inform the facility. Very unprofessional. Do not recommend.
-
November 2023 by Devesh P.
New management does not honor vouchers that SafeSplash previously sold at a charity auction.
-
September 2023 by Praveen J.
Marlon is an exceptional teacher. You will be lucky to learn with him. Jade was pretty amazing too. Support staff were nice too. Our daughter went from having a fear of water to be confidently start learning. The only issue was cancellations for a few weeks. Also sometimes gets a bit crowded. Otherwise, the school is generally very flexible.
-
September 2023 by Khyati Kapoor
5 stars for the wonderful teachers who connect with the child and tailor their teaching approach accordingly. My kid thrived and exponentially grew in their swimming skills. Gained the necessary confidence required to master the skills.4.5 stars for booking make ups etc. organization always helps to book but limited info available online.4 stars. The lanes are often crowded and can be managed better.
-
August 2023 by Wan H.
We were here for almost a year for toddler swim classes. We really liked teacher Jade, who my son was very comfortable with. However there were numerous other drawbacks to this location and program overall that made us feel that we received poor value from the classes. The Mountain View location shares the pool inside a City Sports Gym (they have one pool lane that multiple SafeSplash classes use while the other lanes are used by the regular gym members). There are large signs posted around the pool emphasizing that SafeSplash students are not allowed to use the pool bathrooms/changing rooms. Instead there are two showers in an alcove right next to the pool that students can use to rinse off, and then 3 tents that are set up next to the pool that students can change in. At the end of class there can often be a mad dash with multiple students converging on the showers and changing tents.And as other reviewers have mentioned, classes are not infrequently canceled, sometimes without a lot of advance notice. It is difficult to schedule makeup classes, especially if your child likes to work with a particular teacher. Same issue when there is a substitute teacher without advance notice. Overall between cancelations on their side, classes missed due to vacation/illness and my son not wanting to swim with the substitute teacher, I think we attended roughly half of the classes we paid for.
-
June 2023 by Rosa Y.
We had a trial class with Marlon asthe instructor. He was very experienced and good with our 2 and a half year old grand daughter. Our granddaughter was a bit overwhelmed by the new environment and new teacher, she started to cry. Marlon got her to be comfortable and started to paddle to water with him. Marlon also made a big effort to enroll our granddaughter in the right class, teacher Jade has experiences with toddler and at the time we need. We are so appreciative of Marlon's professionalism and willing to take the time to help us out. I could not say enough positive things about SafeSplash and especially Marlon. I'd highly recommend SafeSplash!
-
May 2023 by Annie
Horrible management. There have been last minute cancellations with little to no notice.
-
May 2023 by Sarita F.
We joined SafeSplash before the pandemic and then after. My daughter learned to swim with some really good instructors. I wish I could rate the school higher, unfortunately, our experience with make-up classed due to cancellations has been poor. My daughter signed for the "WAVE" class on Sundays. These are often cancelled and there is no possibility of make-up classes. I have called the and tried to reschedule, but no one has bothered to call us back. They issue credits..but for what? There are no make-up classes possible for the Wave and no refunds are issued. We are out!
-
December 2022 by Sangeeta Mediratta
Awesome!!
-
October 2022 by Jennifer S.
I have a love/hate relationship with this place.I hate:- The makeup / billing system. Every review is right, you have to fight for every makeup (including when someone vomits in the pool and they evacuate everyone). This means calling in, and then waiting for them to call the manager, and then waiting again. And when you do get the makeup token, it's like 10 days later and you only have 2 weeks from the date of the missed class to schedule your next class (so you have 4 days left in this example). - Availability is so limited for classes. Get a slot and that's it. Semi private or group doesn't matter, levels don't seem to matter, I've never seen anyone who can actually swim freestyle taking lessons. - The changing situation is a mess because you can't use the gym locker rooms, not even to pee. Kids aren't allowed. So you change in a tent on the side of the pool. - This isn't really their fault, but like every 4th class, there's some kid who's terrified of the water and takes up a huge amount of the instructor's time. So you're paying for 10 minutes or less of class. Then you never see that kid again so it's not like he/she gets better. I love, or my child loves:- Teacher 1. He loved her. He's never liked any class or teacher before. She didn't actually teach, she was fun. I'm sorry I was paying for him to swim. So I tried out a few more teachers, all of whom actually teach, and switched him.- Teacher 2. He loves him too. He refuses to switch schools because he loves the teachers. - It's an indoor pool so it is warm.He's been swimming for a few months, he's not really getting better. I don't really blame the school for that part. PS: If your child is actually terrified of water or has sensory issues, I do think the teachers are very good in the private lessons in dealing with those fears.
-
August 2022 by Clarabel O.
Brought my kiddos for a trial lesson arranged by Marlon. The first time there, an instructor was getting out of the pool and told us lessons were canceled because someone had vomited in the water. Marlon set us up for the following week, but when we arrived there was not a soul from Safesplash or any other children. He had confirmed the date with us via email. When we wrote him, he didn't respond this time. It's been two days without an apology or explanation. =(
-
July 2022 by Donald M.
I would not recommend this Swim School. The customer service over the phone is great but the app and the instructors are not reliable. I tried to take my son to his first lesson on a Sunday morning and the instructor was a no show. No one was notified and all the parents had to walk away. I called to address the issue and was told we would be able to reschedule in the app or online, and a day has gone by and I'm still unable to do so. The turn around time to respond to emails is quite delayed as well. I was expecting way more from this Swim School since we are paying $200 a month for 30 minute group classes.Update:This updated review is based on the over the phone customer service and for swim instructor Jade. I was finally able to schedule a makeup class over the phone and Jade was excellent with my son.
-
June 2022 by Wendy K.
Highly highly recommend this place a Ms. Taylor. We joined in Feb/March time frame and within two lesson my daughter (4yrs young) was able to float, wearing goggles, and floating. By 3mos mark she was able to backward quick with Coach Taylor not holding her.The scheduling on app and on phone was easy. I confused the team a lot with absence and Poe organization and they patiently dealt with me. I never felt stressed with having to make up classes though in the summer it may be harder given more kids are in class. Coach was great. Patient and on time and would take a bit more time if they didn't have back to back.My daughter takes Art, Music, Chinese and Soccer. She has a lot of instructors but loved the coach so much that her Barbie is now a swim instructor named Ms. Taylor. She also always ask for when swim lessons are and make sure we are not late.Facilities are clean. Indoor and very warm. Water is warm enough for winter swim and you can shower and dry hair before heading home. Ty team
-
December 2021 by Rahul Biswas
My eight year old son takes group lessons here. He previously took private lessons at two other swim schools but there were constant problems with instructor turnover and schedule changes. The facility is reasonable -- easy parking and fast access to the pool. The swimming lessons are not provided by the gym so facility access is limited. That's the reality of swimming pool and teacher access in the area though. Unless you have access to a private pool, it can be pretty hard to find a good combination of lessons and instructors. My son likes the lessons and the time we spend here is mostly in the water -- no time lost looking for parking or in the locker room.
-
December 2021 by Maya Orbach
Kids are not allowed to use restrooms (!) Or to change their swimsuit to dry clothes.
