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March 2024 by Jeffery S.
This is the worse US Bank I've ever been to! How do you NOT have any Tellers working at window as you enter? Told to sit and wait like WTF. GET YOUR SHIT TOGETHER!!! I'm a US Bank Business customer and this place sucks. Like I have all day to wait for Teller by sitting down for overv10min
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January 2024 by Nikolai Coke
It’s terrible bank, the employee Blossom doesn’t keep the appointment time , other employee look very very fierce, unfriendly , unhelpful and wasted my time going there . Better bank with others.Very disappointed!
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November 2023 by Chris Meneze
This is the most unresponsive branch and US bank is the worst bank to deal with. They never follow up to correct any of their errors. They give you 1800 numbers to call which is a waste of time as they can’t seem to resolve issues and refer you back to the branch manager who is totally useless. He does not care about existing customers and any issues you have. I guess he is measured only on new money and new loans he brings in. US banks systems are antiquated. We banked with Union Bank for several years and their customer service was impeccable. Now after the merger with US Bank, all I can say is that the service is pathetic and disgraceful. It won’t be long that customers like myself look to to other banks as an alternative.One issue after another with this Branch. The tellers are helpful but unfortunately they are unable to resolve issues which apparently only the manager can resolve. The Manager never follows up leaving the issues unresolved. Very frustrating ! The bank doesn’t seem to understand that unresolved issues simply just don’t disappear.
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November 2023 by Eunyoung Kim
Don't use U.S. bank. They won't help you when you are in trouble. My money got stuck at US bank due to their failure to check the identity and no one could share a single clear direction to resolve the issue. Every time I spoke with a banker, they told me different things and it's been more than 7 months. This branch is not interested in resolving the issue at all. No response. Basically, do not use U.S. bank. They are terrible and hopeless.
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November 2023 by Chris M.
This is the most unresponsive branch and US bank is the worst bank to deal with. They never follow up to correct any of their errors. They give you 1800 numbers to call which is a waste of time as they can't seem to resolve issues and refer you back to the branch manager who is totally useless. He does not care about existing customers and any issues you have. I guess he is measured only on new money and new loans he brings in. US banks systems are antiquated. We banked with Union Bank for several years and their customer service was impeccable. Now after the merger with US Bank, all I can say is that the service is pathetic and disgraceful. It won't be long that customers like myself look to to other banks as an alternative.
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September 2023 by Mahmoud Amer
Was understaffed. I'd go to Los altos or Sunnyvale branch instead.
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August 2023 by X. Y.
I used to be a customer of Union Bank. As many people know, U.S. Bank took over ... history repeats itself and I had do deal with it again (second time for me). As usual, I give the benefit of the doubt and I let the acquiring bank do its job by objectively observing its moves. In a single month I received a letter with my name, address, account and routing numbers. Yes: read again if you need. Basically, anybody can intercept my bank information and play with my money. Shortly after that I received a card that I should have activated. The problem was that the letter was not even sealed. That was 2 red flags for me and since finances are everything but feelings should never interfere, I separated the two and thought logically. I decided to go to this branch to ask some questions on a Saturday. Obviously, the place was locked up ... who works on Saturdays in banks nowadays? I left early from work on a Friday in late June and I arrived around 4:30PM. I was in line for 5-10 minutes. I was assisted by Blossom Powell while her coworker locked the door at 4:50PM ... note that the place should be open to the public until 5:00PM but, apparently, that is not the case. I told Blossom I had to discuss two security issues in private and we met at a desk. The area was not that private. It was really open and anybody could hear everything. I explained the issue with the letter that included all my banking coordinates. Blossom was polite and professional. She told me that the CEO of the bank signature was on the printed paper so he approved the printing of personal information and the marketing team did too ... wowza. I told her I disagreed with the idea and that it was not a smart one at all. I have never seen anything like that done and anybody with a little bit of common sense would avoid printing personal information and send them through mail. Obviously, CEO and marketing have 0 common sense. I then told her the letter with the card was not sealed and she told me that since they delegate cards to other institutions, she said she did not have control over it. She simply told me I could cancel the card if anything bad happened. The only problem with that is that is a waste of time and you have to remap your new card to everything like water, Internet or PG&E to pay the bills. If you ever did it you know it's a pain. Besides, letters should never be sent out unsealed. That is preposterous. I told Blossom that I've been pondering on the red flags for a while and since the attitude of the CEO and the marketing was so liberal then I had no reason to leave my money in U.S. Bank. Blossom was understanding. I hope she sent the feedback up all the way to the top. Sometimes you need to tell who is in charge that not all ideas are good ideas, especially stupid ideas. I closed all my accounts on the same day and took my money elsewhere the day after ... Saturday, when U.S. Bank branches are closed.
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August 2023 by Lil M.
I was a Union bank member (due to ease of banking with Japan) and Union Bank recently became US Bank. I decided I wanted to move some savings into a CD, and noticed there was still about 40 minutes left before the end of the business day- and thought this might be my chance to knock this out. I stopped by the closest branch just before 4:30 and told manager I wanted to put money into a CD. The manager directed me to a teller immediately. It was a nice positive note, and I was impressed. The experience started to sour almost immediately. After the manager went back to his desk, the teller moved her sign out from in front of the window with an audible sigh. Uh okay? I get it, it's 4:30. Sorry. I too usually have to work until almost five o'clock. Anyway, I explained I wanted to move money from savings to a CD. The teller then asked me if I wanted to put money in savings or CD. (I just said I had a savings and wanted to move it into a CD?) She then said that CD rates were going down and recommended savings because it was almost the same. (I said I already have a savings?) After hemming-and-hawing a bit, the teller looked at her watch and said that there now wasn't enough time left today, and we should book an appointment tomorrow morning. I get it? But, in short, it wasn't so much what the teller said, but the manor/demeanor/body language in which it was done came off as a bit rude and more than a bit condescending. A little more verbose, if there's not enough time left in the day, that's fine, but maybe the manager should have mentioned that (managing expectations) or the teller could provide context, like "sorry it's a bit of a lengthy process and we probably don't have enough time in left to do that today." Instead I got a huge "we don't want/need your business" vibe, and left feeling like I got punted-off to the morning-shift because someone was already ready to go home. Maybe that wasn't the case but it absolutely felt that way. If I'm going to be blown off by a bank, I could go to a larger bank with more branches, or a Credit Union that acts like it actually wants my money. I was going to write it off as some end-of-day fatigue, but reading through the reviews, it looks like the tellers aren't exactly killing people with kindness over here and wanted to share my own experience here.
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November 2022 by Irene K.
This is the worst US bank that I have ever been to. I have been to another US bank and their service is excellent. I have a focus card and I used to withdraw money from the teller but in this place the teller didn't even try and he told me that I can take it from the teller. He asked me to go to the ATM machine. ATM machines can only withdraw a limited amount. I don't think he is helping at all. Of course I know that ATM machines can withdraw my money but only a limited amount. I feel like this teller didn't even do his job and so his co-worker ( lady ) next to him said the same thing to me. I have been going to a lot of US banks around the bay area. No bank teller that they cannot help me when I told them I need a big amount. I am asking customers please don't go to this location. The teller is not willing to help you at all not even give it a try.
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September 2022 by John B.
Masks no longer required as per new guidelines. Some staff not wearing masks along with some customers. These are just observations.I came in to an empty branch, no customers, no staff. The two staff were processing an armored truck collection. I have no problem with the bank using the "2 man" rule. My problem is that the branch manager who decides how many staff are working day to day is not acting in a customer focused way. That manager decided that the branch would not handle customers until after the money xfer completed - they would just have to wait the 10 to 15 mins until the two staff members were free'd up. These truck xfers are not random, they are scheduled, so a customer centric manager would have added atleast one additional staff to handle that situation. Never seen that penny pinching at any other bank.Now the bank may respond that I was told there would be a wait ("We'll be with you in a moment" == 10 mins), but that would just be a PR way to distract from my complaint which is not about being told to wait.
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June 2022 by Zachary Crownover
One issue after another with this bank, ranging from them losing thousands of dollars in transactions to giving great grief over sending money to family to charging $2 for any check cashed between accounts to a $6.95 monthly fee to have an account and insisting that you change account types annually in order to not get fees where you enter into newer and somehow worse agreements. Should you choose not to they'll get inventive and find more ways to nickel and dime you into a negative account balance. The staff here are professional, but the bank itself is exceedingly dishonest and bankers are little more than used car salesmen selling you on the bank.
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February 2022 by Mike G.
I agree with another comment about the online customer service. They provided 0 help. I had mistakenly applied for a loan a second time and they couldn't even cancel the 2nd loan application. They said it would just have to go through the process. She was also unable to explore various other terms for the loan. This was all after explaining my situation and being transferred to someone else but instead was disconnected. The branch folks are probably just fine - my dissatisfaction is with their online support.
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February 2022 by Slava
Branch did not have fairly minimal amount of cash, and gave me a cashiers check. This cashier's check takes 11 calendar days to clear. putting my transaction on hold and costing me money.Would not recommend.
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August 2021 by Mr Kitty K.
We used the ATM at the Grant Rd, Mountain View Branch of US Bank to withdraw money from our credit union. The card was accepted, receipt was issued and the amount was deducted from our account, but NO CASH was dispensed from their ATM. It was after hours, we called US Bank, they refused to deal with us and then DENIED the claim from our credit union. Clearly, they should have been over by the amount of our transaction. Stay away from US Bank and do not use their ATM. NOTE ON US Bank's reply here, our CU DID dispute this. US bank denied it ever happened. Our CU reimbursed us. US Bank had their chance to do the right thing, our CU did it for them.
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April 2020 by Aiko H.
4/14/20 Chatted w Romeo my personal branch manager today who was transferred to the Grant/Phyllis branch during this Corona Virus stage. I want to thank him for his dedication in supporting my Customer Service Needs as always: I met him 1st in the old Fremont branch that closed, 2nd the Main St Los Altos branch and now: this Mt View Office. If you need a passionate manager: go meet Romeo. He is the best bank manager in town. I highly recommend you contact him and inform him about my Yelp Review: 5 Stars
