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February 2024 by Roul M.
George Nelson in Mountain View is truly commendable, consistently delivering excellent service as a banker.
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September 2023 by May Y.
I've been a Mt View resident for 30 yrs and I've had to utilize this branch for banking including settling estates for my parents back in 2007-07. I recently lost my oldest sister this year and again they were helpful in resolving my sisters trust including accessing a bank deposit box that wasn't utilized since early 2000. Both Hansen Lee (MtView) and Sanjeev Kumar (SF) were so helpful in assisting this transition of trust and accessing a box to access contents. They have always been extremely helpful to me with all services and transactions! Thank You so much!
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September 2023 by Funny Part
You can't open account weekends even if they are open. Guy say you can open account with your employment card online but they don't accept it online. You can wait inside and nobody will help you.
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September 2023 by Keith U.
I did not appreciate being advised by the staff with incorrect information. The wrong information was related to the COVID government assistance thru moneynetwork. Telling customers to reduce the transfer amount by some number of dollars to cover fees was not correct in my situation. Now I have moneynetwork cards with a tiny balance.
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July 2023 by saurabh gagpalliwar
Good experience at this branch. Had some things to get done at this location and the staff was very friendly and helpful.
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April 2023 by J K
Totally not a customer oriented bank. ATM keeps blocking my cash withdraw and no banker bothers to help. Other tellers are chit chatting and let customers wait.
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February 2023 by Christine H.
This is for Hanson Lee, the banker who helped me sort out a beneficiary claim. The appointments were easy to secure with a notary, was able to get a time slot within a day of needing it. Minimal wait, the manager checked in on me to apologize for the wait despite it only being a few minutes. Hanson was kind during a difficult time, walked me through the steps of a beneficiary claim, and got everything in order within 30 minutes. Overall, would highly recommend. Seems like a well run place with customer-focused people.
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November 2022 by Qihua M
Went there for some service, the banker is very friendly and knowledgeable. This is a new branch office, it used to be located across the street.
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June 2022 by Arlen Dean
Was told they couldn't support the cash withdrawal I wanted to do "on the weekend".
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March 2022 by Danielle K.
I want to send a personal thank you out to Veronica Carranza, Small Business Banker, at the Mountain View Wells Fargo main branch. Due to elongated issues related to Covid, probate, and business accounts, I was having some challenges with one of my business accounts. Veronica was quick and resourceful in finding the correct answers and remediation of my problem. I appreciated her positive, helpful, and "leave no stone unturned" approach. Thanks, Veronica!
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February 2022 by J G.
I don't recommend them. Their branches are very friendly, but their overlords are completely incompetent and unhelpful. This is after about 17 years of banking with them.
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February 2022 by Esfandiar Bandari
Wells Fargo is one of the worst banks ever. Absolutely crooked bank, they removed money from my deposit I had made, and then said I had to prove to them that I had made the deposit!!!They have been investigated for fraudulently opening accounts for people and charging them already. The problem is they have little competition when it comes to large banks.They have minimums on all accounts that I have, and absolutely horrid charges. The service at this bank in Mountain View has always been poor. In fact, I just asked them a question and they gave me the completely wrong answer. They have now moved to a building across the street, with little to no street parking and the branch is like a sussage, where you have to enter from one door, get your transactions screwed up, and then leave from the other end of the building!!!
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February 2022 by Esfandiar B.
One of the worst banks ever. Absolutely crooked bank, they removed money from my deposit, and then said I had to prove to them that I had made the deposit. They have been investigated for fraudulently opening accounts for people and charging them already. The problem is they have little competition when it comes to large banks. They have minimums on all accounts that I have, and absolutely horrid charges and service -- at least at the branch I deal with which is mountain view, ca. Why the government doesn't to something about them, I have no idea.
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January 2022 by Pat Y.
Getting very good and fast service from personal banker (Alejandra Paredes) today at the branch. Needs to stop by the branch, I have no appt, just went thru the normal process to put myself on the wait list (this is a new process) Shortly after, Alejandra came out and helped me out. She is very fast and professional Thank you!!! Very happy customer
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December 2021 by Bert K.
Courteous service as soon as I walk in. Wait time in line is minimal. In and out in minutes; always good service here.