-
March 2023 by DeeJea S.
Specifically for the pharmacy, well the people who are in charge of hiring. The pharmacy is understaffed and overwhelmed. The pharmacy Manager seemed stressed and spread extremely thin. Although as polite as possible her stress was evident when speaking to customers, like myself. Phones ringing none stop, hold times becoming longer and longer. I commend the pharmacy manager for really holding it together considering she has nearly no help. It would be good for business Walgreens hired more people to better serve this location. 5 stars for the staff who are clearly doing their best!
-
February 2023 by Tom B.
Worst Walgreens in the area. They refused to update my Covid-19 vaccination card because I had it done at another Walgreens even though they could do it. Other Walgreens stores I called had no problem to do it once they verified my patient records. It seems some pharmacists there are just to make money but do not care about their patients.
-
January 2023 by Ruthger W.
I recently had some medical issues that had to be addressed immediately. Part of the prescription was antibiotics, and part of the prescription was controlled substances.I went to this pharmacy to get my medication faster. I had some sub par experiences with other pharmacies before. Nice store, nice staff, but for goodness sake, if someone is in pain, they don't want to wait.I'm giving 4 stars since these people were kind enough to get on it in the end. Special thanks to the short Asian lady. She go things going in a hurry once the meds were approved.
-
December 2022 by Mey L.
If I could leave zero stars for this pharmacy location I would. I've tried to refrain from writing a review and give this pharmacy the benefit of the doubt but after over a year of poor customer service I am going else where. I am literally writing this as I wait at the drive through (which is over 10 min now and I am the second car). Two others already left because of the ridiculous wait time. My turn at the drive through finally came and no one to acknowledge me so I hit the call button and was told someone would be with me shortly. Another 7 min has gone by and I hit the call button again and get the same response. This time I make it clear I've waited long enough.In summary, the wait times to pick up filled prescriptions at this drive through is typically 10 minutes or longer, even if there are no other cars other than mine. Going inside is not that much quicker. The last time I was here I was asked to pay for my meds and I mentioned this is a routine medication and I've never had to pay are they sure it's the right medication. The employee was confident and said yes so I paid for it. Thankfully I checked before I drove off. I was given someone else's medication with all their personal info on it (name, address). It took another 10 minutes to get refunded for the wrong prescription I paid for. I worked over 6 years as a pharmacy clerk when I was in college and post college. This place is slow and inefficient. The pharmacy manager needs to train it's staff or get replaced!
-
September 2022 by Euge L.
The cashier stole my coupon. Pretended to scan it and of course it didn't register in my account.
-
August 2022 by K F.
Really long line at 3 pm but low and behold the very special employees behind the pharmacy taking breaks . Employee wondering about shopping while we all wait in line. My turn no, to wait while she goes off to fix her hair. My daughter called multiple times they assured her it was ready... no big surprise more wAiting for me while they fill the prescription they said was done. I am here for my daughter I dont use Walgreens. Please! save yourself use Now Rx. Pharmacies think they have you by the short hairs- customer service is - negative kelvin. use now Rx they deliver-they send and receive text .
-
July 2022 by Dian M.
Passport photos at 9pm? Done! Went to 3 Walgreens and only this location came through for us! Thank you Michael for your friendly, patient and polite service.
-
June 2022 by Diana C.
The pharmacy that is open 24 hours (according to their website, voicemail, and sign on the store) closes at 9 pm. Trying to get an antibiotic for my 8 month old baby, but no problem, I'll just wait until tomorrow morning. They also didn't pick up their phone at 8:30 pm when I tried to call. I would give 0 stars if I could.
-
June 2022 by Fernanda R.
I didn't like their service as workers. a person who is working there now Michael B. was so disrespectful no type of respect no good customer service. Especially if someone is doing a delivery order and your card is not working you try everything possible to help your customers instead Michael was frustrated not communicating with me and my husband even though my husband was saying sorry because his card didn't go through so I will never step in a foot in this Walgreens again
-
May 2022 by Karen R.
I have been trying to get a prescription filled for four weeks. They keep saying that they need to call my doctor despite it being a refill. My doctor says that she had called it in twice. I finally got a written paper prescription from my doctor. I took it to Walgreens three days ago. Nope they still haven't filled it. I took a new paper copy today and now they say that they need a "wet signature". They also told me to be patient! I told them that I needed a new pharmacy and they said that would be good. The worst worst service in Mountain View.
-
March 2022 by Aqua Fairy
Pretty much fake location - there is only kiosk, where you'll spend lots of time without any results.
-
December 2021 by Alison T.
NEVER SCHEDULE ANY VACCINES HERE UNLESS YOU LOVE TO STAND AROUND WAITING FOR AN HOUR!!!! Would send prescriptions to literally any other location and probs avoid drive thru line as well The service was SO SLOW to get a vaccine WITH an appointment. I showed up at 2:15 for a 2:30 appointment, 2 groups (checking in for multiple people) in front of me. They don't let anyone fill out forms until you check-in with someone. Stupidly inefficient for no reason. And there is only ONE line for vaccine check ins no matter how busy it gets. I didn't get checked in until 2:53 and THEN filled out a form and waited some more. Finally got my shot and left at 3:15. What was the point of an appointment time? I really don't know. I picked up a prescription here once before and it also took forever (with only 1 person in front of me in line). I thought they were just having a bad day. I will never come back here.
-
December 2021 by Mimi D.
I went to get passport photos taken. Teresa in the Photo Department - super helpful and was willing to take more than one so I could choose. Total time to take and pay for photos - less than 10 minutes. This is a really nice, friendly, local Mountain View Drug Store.
-
November 2021 by Lorenzo D.
DO NOT SEND YOUR PRESCRIPTION HERE. This pharmacy is absolutely the WORST I have ever been to in my 15 years of picking up medications and I highly recommend you look elsewhere. I have picked up prescriptions from dozens of pharmacies and this one takes the crown for the last place. Want to wait on the phone for 1 hour minimum to talk to a pharmacist? Want to modify your prescription? Good luck because it's most likely going to be screwed up anyways when you go to pick it up. How about showing up well after you've been notified (hours, days) that your medications are ready, but in reality it's not ready or they are unable to find it. "Please step aside and wait while we fill your prescription." OR "Sorry we have to close please come back in half an hour." Excuse me, what? My prescription says it was ready hours/days ago...? No matter how much effort you put in on your end to make things go smoothly, when you go to pick up your medications there is an extremely high likelihood that the results will be far below your expectations. I have been picking up prescriptions here for over 6 months, but enough is enough. The people working at this pharmacy are beyond incompetent and it's astounding to me that it is still in business. As of today I am 100% transferring my prescriptions to another pharmacy. This place needs a kick in the ass because the service they provide is seriously unacceptable, especially when you are paying a premium on medications compared to other pharmacies.
-
November 2021 by Sonu V.
This pharmacy is very slow. They never pick up the phone call and line for medications pick up is very long. It takes at least an hour and half. They need a better system like now!! I would not recommend this pharmacy.