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February 2024 by Gus M.
This company is a total rip off. They will receive no more money from me. Very poor bookkeeping.
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January 2024 by Rosa Arceo
I have been a long time customer for this store but recently I had an extremely bad experience. They outrageously overpriced an item I recently bought from them. Since I completed trusted them and I really needed the item due to an emergency, I did not questioned the price and put all my trust in this business. A few days later my friend went to check online the price of the item from the actual manufacturer's online store and the item is 3 times less than the price they sold it to me for. I urge you to check the prices online directly from the manufactures online stores before buying from them. So, so disappointed they would take advantage of the vulnerability of people in times of need.
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January 2024 by Rosa A.
I have been a long time customer for this store but recently I had an extremely bad experience. They outrageously overpriced an item I recently bought from them. Since I completed trusted them and I really needed the item due to an emergency, I did not questioned the price and put all my trust in this business. A few days later my friend went to check online the price of the item from the actual manufacturer's online store and the item is 3 times less than the price they sold it to me for. I urge you to check the prices online directly from the manufactures online stores before buying from them. So, so disappointed they would take advantage of the vulnerability of people in times of need.
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December 2023 by Marissa P.
Honest, reliable and trustworth. John is very professional, excellent in what he does and have super friendly staff.
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November 2023 by David J.
The best! So easy to rent and the price is very reasonable and they deliver and pick up, very friendly worker. Thank you for providing the best service.
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October 2023 by Kimberly R.
Didn't know you could rent wheelchairs until someone directed me here. Super easy! Was in and out in 20 mins. Super affordable as well. $50 for a month! Definitely recommend!
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July 2023 by Courtney B.
I purchased a pediatric wheelchair for my 10 year old son with ASD. The chair is of good-quality and it has a warranty. Their chairs are far less expensive than the push chairs / special needs stroller that serve the same function.
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July 2023 by Erin
The manager (perhaps owner?) was the nicest person. We needed a lift chair for my dad’s hip surgery, walker slides, and additional equipment. We found everything we needed here at very fair prices. Their selection is impressive and the store is really great - it has everything. Delivery and pickup were incredibly fast and expertly done. Personnel were very kind - when I went back for supplies, they remembered us and asked how my dad was doing. I would not go anywhere else.
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June 2023 by Sandy P.
I have waited almost one month to post this review. I have exhausted all efforts to get Active Mobility to work with me. Even half way. But nothing. BUYER BEWARE I purchased several items from this store while my husband was in the hospital. I was preparing my home for his return. All in all I spent almost $5000 with this store. One of the purchases was a heavy duty lift chair for just over $2100.00. I made the purchase over the phone and the chair was delivered several hours later. Unfortunately, two days later, my husband passed away in the hospital. He never came home. I called Active Mobility the following business day to ask about a possible return of the chair. I was told that there is a no return, no exchange policy. No exceptions. I explained that I purchased the chair over the phone and was not informed of the policy and was told that I signed the receipt when it was delivered. The receipt had the no return policy on it. I asked if they could possible sell that chair at a discount for me and was told no. I wrote a letter to the owner offering the return at a discounted price and never received a response. I am now forced to sell the chair at the market price for used merchandise. That price is $400 if I am lucky. While I uderstand a no return policy, I also know that exceptions can be made for unusual circumstances. I am that circumstance. And they wouldnt even consider any options to help me.
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March 2023 by Happy Teacher
We have purchased medical recliners, a walker, and a scooter at Active Mobility. We are never disappointed with their service and affordability. Rather than purchase a cheaper option online, we prefer to go into Active Mobility and get assistance from Soma. She always helps us select the best product to fit our needs. (And the cost is usually reasonable too!) They are also reliable in helping with any issues and coming out to make a repair on the recliners when needed. We highly recommend this store and their wonderful staff.
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December 2022 by Lisa S.
Very helpful and knowledgeable. They have a large selection and stock of wheelchairs.
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November 2022 by Marcia suess
We cannot thank John, Geety and Soma enough for their wonderful service. We purchased a mobility scooter and in a short time realized it would not work for him. They were willing to work with us and get my husband onto a scooter that was perfect for him. Their customer service is beyond reproach and I would recommend them to anyone who needs mobility or any medical need.
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November 2022 by Rd R.
A little expensive but they have everything in stock, from gloves to wheel chairs... etc.
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October 2022 by Robert M.
Outstanding service. My wife is dependent on a daily mobility device. John went above beyond to get her jazzy chair fixed and functioning. I cannot say enough about their help in getting this resolved. This the place for scooters and any mobility devices you need or want repaired.
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May 2022 by Stephen Taylor
Sometimes, while trying to purchase something like a lift chair, the huge number of options and choices can become overwhelming, not to mention confusing. However, Sabrina and John at Active Mobility did a great job walking us through the different manufacturers, models, functions, materials and operation so we could understand. And, because they have a good inventory on the floor we were able to test the different manufacturers' models right there to see and feel the differences.Fortunately, we found the perfect model that will suit our needs, both for a temporary medical condition (rotator cuff surgery) but also will be a great addition to our dedicated home theater.We made the purchase and much to our pleasure, they were able to deliver the chair the same day - really great service! I believe this type of outstanding service and support comes from this being a true family owned business with multiple generations working together to make the customer experience a positive one.In today's world it's getting harder to find businesses who put out extra effort to make our purchases happy experiences - - - However that's exactly what Active Mobility did, made our purchase low stress, positive and happy, which we really appreciated.
