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March 2024 by Gina Gallagher
William was very helpful and personable.
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March 2024 by Anthony Jones
We purchased a dining room table set a few years ago from this Ashley's Showroom in Murrieta. While the table looks good in our kitchen we have run into problems. There are bubbles forming around the top of the table that are unsightly. The top layer is delaminating as this isn't real wood but a cheap laminate. We purchased an extended warranty that Ashley's offers and contacted the store for repair. They told us to contact the third party warranty company as they would not be liable for any defects or damage after the one year warranty. When we contacted the warranty company they asked when we 1st started noticing the bubbles. My wife was honest and told them she began noticing it about a month and a half ago but the delamination is increasing and more and more bubbles are forming. The company rep told us we were obligated to notified them with 30 days of any damage or defect and that they would NOT be liable for any repairs. After talking to several knowledgeable furniture store owners I was told to contact the original Ashley's and they may be able to provide some assistance. Here's where my education in the furniture business was exposed. I spoke to Tom, the manager at Ashley's in Murrieta who was friendly and sympathetic to our situation was unable to help us. He told me most furniture built nowadays was "Throwaway" and after a few years the newer generation of buyers just tossed it due to changes in their style or the breakdown of cheaper man made materials fabricated overseas. The day's of buying a real piece of wood furniture are over due to manufacturing costs. He said if they sold a real piece of solid wood furniture it would cost thousands of dollars and today's buyer would not be able to afford it. He told us it's not Ashley's fault for selling lost cost, cheaply made furniture but the consumers as that is what allows them to make a profit and stay in business in these tough economic times. While I appreciate Tom's honesty it was still a difficult pill to swallow. He did recommend to reach out to local furniture repairmen who should be able to make the needed repairs. In the meantime we're stuck with a bubbled dining room table in our 50K remodeled kitchen. I will never buy furniture from Ashley's again and just so you know, they manufacture their furniture sold at other more respected furniture retailers as well like Mathis Bros.It has been two weeks since I replied to your request for additional information about our issue. I sent photos of our purchase agreement as you requested but I have had no response. I'm beginning to feel that this is common practice from Ashley's Corporate where they post a response appearing to care about their customers buy really do not.
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March 2024 by Andrew C
William at Ashley’s Furniture in Murrieta was great and a lot of help.
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March 2024 by MrGlizees
William was very helpful
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March 2024 by Carson Evans
William did a great job getting us all set up for our new apartment
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March 2024 by Lorenzo Nava III
Our sales representative Tim was the best. He provided excellent service and knowledge.
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March 2024 by Vanessa Estrada
Seller was polite and easy !
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March 2024 by Alessandra Amicucci
Ali was so amazing and so patient with me while he helped me look for the perfect living room set for my new home !
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March 2024 by Cherryl Criscenti
Our saleswoman was amazing!!!! We knew exactly what we wanted. She did not try to upsell. She gave us reasons why we were purchasing a great table.
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March 2024 by j hacker
Allison was super cool and extremely accommodating!
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March 2024 by Lisa mayes
Went into Ashley’s today was met by Mike right away. Very Friendly not pushy at all ( my biggest fear) He gave of space to look around but available when we had questions. He was very knowledgeable when it came to everything we were looking at. Very enjoyable experience .
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March 2024 by Scales Family
Update: Spoke with the manager. He listened to my concerns and frustrations. He related which made me feel understood. I appreciate him being understanding. I appreciate his level of customer service to ensure we will be returning customers. Thank you!I do not recommend this business. I have spent thousands of dollars at Ashley's. My last purchase I bought a $5000 mattress and was given a $100 gift card is how they presented it to me. Now when I am trying to redeem it and I am being told that I can't use it on a clearanced item. This makes me not want to do business with Ashley's as if I haven't already spent so much money with them already to not be able to use the gift card given from my last purchase. It's pointless and bad business. I have held on to this card for a few years because I can never use it when I want to.
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March 2024 by Hanna Ramos
Allison was super nice and explained everything in detail. patient and knowledgeable. Thank you!
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March 2024 by Paul Lopez
Quick and easy outdoor furniture purchase. Helen was terrific!!
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March 2024 by Madelyn Ewing
Very happy with my Sales Rep Rory in Murrieta - he gave me a very good price on my new coffee table and a delivery date months shorter than what was shown online. Good man!
