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February 2024 by Bklyn 2 SoCal
From my couple of trips in to B&B, I got the impression that the owner is the type of guy that genuinely wants to help cust's, not just sell products. Ultimately sales & repeat business is downstream from customer service. Let's give this independent shop a chance to thrive. Penny pinchers don't need to read this (because you won't get it) but it's getting more difficult all the time, for small businesses to compete with the big box stores. Paying a few extra bucks to the right people, for the right reasons is good for your karma & for our community.
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January 2024 by David R.
There is a whole lot of handgun selections and BB Guns. I went there as the new year and i never bought a weapon , i was issued one but never bought one, Any how i decided to go in and ask questions mainly about laws and regulations as california is not a friendly towards weapons of any kind, somehow i made the mistake of calling a rifle "" an assault rifle"" the man behind the counter got triggered *no pun intended*, he starting talking about how the liberal media calls it assault rifle and how its not an assault rifle , and where the AR comes from and what year was made...blah blah..Look maybe i could be brainwashed by the media by calling a rifle an assault rifle out of instinct but wasn't there for a pollical conversation i was there to ask question about the riffle this guy was talking about and guidance to educate myself on current laws with in california. Even my family was there and they all had a bad experience with this... so if you dont mind the politics and and are not new to owning a weapon then this place for u, i personally will look for somewhere alse where political agendas arent shoved down my throat idk maybe i asked too many questions guy thought i was the ATF, nice guy though , not rude and very knowledgeable though, i can say i would be down to drink a beer with him and discuss politics in a different setting.
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January 2024 by Mark F.
fast and reliable service. limited selection but can have your item ordered. value is competitive for a family business
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December 2023 by Kelsey G.
I am a first time buyer and I highly recommend this place. The service exceeded my expectations! The staff really took their time with me to find the right firearm for my needs. I'm not very knowledgeable in this area but I felt they really helped answer my questions and concerns and explain everything to me in a way that didn't feel overwhelming. I'm very happy with my purchase and I will be a returning customer. I also appreciate their kindness when they stayed open a little later for me so I can pick up my gun before the holiday weekend. Above and beyond customer service!
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November 2023 by Steven Lopez
Bought two guns from here. People who work here are friendly and knowledgeable.
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November 2023 by Kenneth Gaunt
Over the last few years i have been quite displeased with customer service from gun stores in the area, but my latest experience (today, 11/3/23), has renewed my confidence that excellent customer service still exists. I had a great experience today doing my paperwork for a new handgun. Many thanks to the B&B staff. (Riley specifically). Thanks, Ken
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November 2023 by Ryan Brandon
Was told it would take around a month to retrieve my firearm. I ended up picking this place due to a recommendation, but DO NOT COME HERE took almost 3 months and 8 phones calls later for the owner to finally call me to say my firearm was ready.
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October 2023 by Bear 4locos
Bought something I wasn’t happy with, and I wanted a return due to it breaking on day 1, I took it in and didn’t really speak to whoever took my purchased the day I bought it. The item was fixed by the owner. Only thing is that it doesn’t work properly, and it feels so cheap. Eventually it broke again. Threw it away and money wasted. I would never go back; He Didn’t want to except my return. I would have taken store credit at least, I kept eyeing a gun I’ve been wanting but I’m glad I didn’t buy it now. He needs to practice being nice to customers. I didn’t like that he was pushy when I wanted a refund or store credit. I should have been more pushy back. Everyone go to outlaw's armory in lake Elsinore. They are so nice honest and not pushy at all. You have a question? They are the best and super friendly to answer any question.
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October 2023 by Salty Sandman
The owner is rude it's ruined by his kid's there also rude a few kids are neutral, and they don't look at the time on the receipt for gun purchases i had wait another 10 days to get my firearm poor service stay away everyone
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October 2023 by G Arciniega
Came in to purchase my first firearm, customer service was good and process was smooth. Unfortunately my background check went undetermined which I understand they have no control over, I was not too stoked with having to pay a 15% restocking fee even tho I was forced to return the item. I now need to go purchase a firearm at another dealer which will release under undetermined status. Please do your research.
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September 2023 by Robyn White
Knowledgeable staff and good selection. Able to special order. Support your small businesses!
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September 2023 by Lorenzo T.
Bought something I wasn't happy with, and I wanted a return due to it breaking on day 1, I took it in and didn't really speak to whoever took my purchased the day I bought it. The item was fixed by the owner. Only thing is that it doesn't work properly, and it feels so cheap. Eventually it broke again. Threw it away and money wasted. I would never go back; He Didn't want to except my return. I would have taken store credit at least, I kept eyeing a gun I've been wanting but I'm glad I didn't buy it now. He needs to practice being nice to customers. I didn't like that he was pushy when I wanted a refund or store credit. I should have been more pushy back. Everyone go to outlaw's armory in lake Elsinore. They are so nice honest and not pushy at all.
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September 2023 by Jimmy O.
Personal attention to the MAX with customer been number one I've been to other places where they make you feel "less than" not here! everything is Tailored to each person knowledge and interests.. no BS
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July 2023 by Jack P.
I would highly recommend this veteran owned store to all. They are always kind and fair. They have great gun smithing I have used them several times.
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June 2023 by t33t0w
Great people, great service, and great firearms. What more can you ask for.
