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December 2022 by Cali Linda
Horrible customer service (Mari) at the Hot Springs location. Save your time and only deal with the Temecula branch or bank with SDCCU - where they actually appreciate your business.
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October 2022 by Ken O.
Thank you Elizabeth for your help Ryan contacted after I got your email and got my loan processed
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October 2022 by Renee crippen
I've had nothing but good experiences .I'm very happy with them.
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September 2022 by Lance J. Danks
I have been a member for over ten years with an average of $12,000 in checking. Recently I did a moble deposit and inadvertently signed a check that was in a family members name, but was sent to me from her insurance company. I signed the back of the check not realizing the check was made out to a family member with the same last name. I was sent a letter but never heard from a Coast representative with a copy of the check. I was banned from using mobile deposit banking. Went to a branch to explain my error, and was told there was nothing they could do to activate my mobile deposit account. The credit union banned me from using Mobile deposit banking indefinitely. Seriously? Don't believe the punishment fits the crime.Done with California coast credit union.
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September 2022 by Luis Concepcion
This banks custmer service is horrible! I walked in to open and account and the teller told me to have a seat. She could not assist me. I sat in the waiting area and 15 min later no one even looked in my direction. I got up and walked out. In the process, the teller just looked at me as if.... Well guess you did not need my business nor will I recommend your instiution. You just lost a serious client base
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March 2022 by Steve D.
I am new to credit unions, but opening my account online with these people has been almost enjoyable! Angela, the lady who I was in contact with has been so helpful, replying promptly to my somewhat naive questions and in general an absolute delight to work with!
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February 2022 by Julie With A.
My son and I went in to open his first bank account. Mari was so helpful and sweet. Customer service here is great! They even have this nice gentleman opening the doors for us. I highly recommend this branch!
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October 2021 by Atet D.
I have only been a member of the credit union and so far I like it here at the Murrieta branch and hope they will open on Saturdays Thank you for the great customer service today! Sorry I cant remember name of the teller that helped me
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August 2021 by Matt P.
Started a loan with California Coast Inn the online form. Moved it to the Murietta Hot Springs branch in Marietta California. Had some paperwork issues with the dealer and the service was excellent in the branch with helping me formulate the sale of my car. Kristine is the loan supervisor who assisted me in preparing the documents and getting my new car as soon as possible. Thanks for the people at California Coast beer experience that could've been worse turning a great day. I recommend them highly
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August 2021 by Betty P.
Mar Lisa is the Branch Manager. She is Always Kind & Thoughtful. Recently I was a victim of FRAUD! I talked with Mar Lisa about the FRAUDULENT company. Because this FRAUD took place in Russia & China Mar Lisa destroyed the ATM card that was compromised by these foreign countries. Mar Lisa put a Block on this ATM number. She was Thorough! She was Kind to me during this STRESSFUL time. Her Kindness was Much Appreciated.
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June 2021 by Judee B.
Best banking decision we ever made was to switch to Cal Coast CU. This branch in particular has the best staff, very personable and caring. Fantastic rates, nice customer perks and easy to deal with - who wouldn't want to do business this way?!
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May 2021 by The Unknown C.
CalCoast has had some good and helpful tellers (and a few others) over the years. They don't have safe deposit boxes but that's OK. My pet peeve is when bank's Web sites automatically link to unnecessary 3rd-party sites, to improve their page rank and monitor traffic for instance. CalCoast has recently started linking to GoogleAPIS, GoogleFonts, GoogleTagManager, and to a connection tracking site: mpeasylink.com. None of this is necessary. They can write their own scripts, provide their own fonts and host AWStats to track connections from their own servers. These unecessary connections put bank's interests ahead of the customers IF these connection are mandatory to sign in. You can block these other vendors and still log into Calcoast, which is still acceptable. Not everyone shares the bank's trust in these Web sites and once many firewalls see these other sites as allowed "related" connections, unless specifically prohibited in some way (ports, etc.), unfettered access is allowed thereafter as long as the connection is active. THAT IS DANGEROUS!
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May 2021 by Lala
Horrible communication from this bank, they sent me to collections without a single phone call to let me know my account was over drawn. Their technology sucks too.
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April 2021 by Jefry Ramirez
Extremely rude tellers
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April 2021 by Lorenzo’s Channel
Rude worker. I will gladly be taking my business elsewhere.
