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June 2023 by Kathy O.
I checked out other reviews on CVC Pharmacy. Personally, I've never had anyone be anything but very friendly and accommodating, and I've been there MANY times. They have a vast amount of goods to choose from. Even an assortment of grocery items and tons of candy. They have a whole array of makeup and of course all things needed for cuts and scapes or the flu. Whatever one might need for over the counter stuff. They even carry seasonal stuff, like for Halloween or Christmas or Easter. Or wine and beer if you want to celebrate nothing or everything., Plus, there's a pharmacy! Of course there is! And I've picked up many scripts there with no issues. So, I dunno, I'm giving them FIVE STARS, because, like I said, I've never had an issue. with them.
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April 2023 by Sea S.
Went to this CVS to get a couple snacks and when I got to the register I saw the cashier chatting with her coworker. She noticed me walking up to the register and had the look as if she was inconvenienced that she had to do her job and help me with my purchase. I ignored it and smiled to say hello, I didn't get a response back besides her asking if I had a phone number with CVS. After she finished scanning my items she put my printed receipt on one of my items and said there you go and walked away. Maybe she was having a bad day but it was rather unpleasant. Loved my snacks though!
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November 2022 by Skyla M.
Nightmare of a pharmacy. They "lost" the directions for my script when sending it out to another pharmacy, conveniently. Expecting the secondary pharmacy to do their leg work and inform me. Not only has it been frustrating beyond belief, I haven't been able to get my prescriptions for 2 days due to their poor ethic. Emily (pharmacist) has not helped in the slightest and gives poor excuses of outdated technology for as to why they don't keep records. Oh, and the manager won't talk to you politely, approaching my call with a huff and annoyance stating "ok I can't tell you anything about that, it wouldn't matter if I did tell you because you can't do anything with the information". Long story short, don't waste your time with these people.
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May 2022 by Emily R.
Shout out to Raquel. She was nice, friendly and offered ways to save. With everything so darn expensive these days, its refreshingly to hear such great customer Service
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May 2022 by Donna A.
Always very busy with lines. The pharmacy must be short staffed. The Pharmacist was working the register while on the phone ordering medication. Not a good use of the Pharmacist time. They need help.
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July 2021 by Patricia P.
Signed up for a COVID test a few weeks back because we're traveling to Hawaii in a few days and the test is required. Showed up for our schedule appointment and the lady in the drive thru said we signed up for the wrong test and we needed to cancel & resign up to pay a fee. We thought no problem, pulled out of the drive-thru and reviewed the test that we signed up for but everything looked fine. I call the pharmacy and they said we should have clicked the option on the site that said our test wasn't for travel purposes... I let the guy know it's for travel purposes. He said, "yeah, we'll I agree it's worded funny." Ok no problem, I then try to book a test (that says I'm not traveling, although I am) and they're booked out and I won't be able to take the test before my flight on Saturday. I called back to see if they can get us in since we already had an appointment and he says, "no." This is insane.
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July 2021 by Dan P.
I understand that CoVid has taken its toll on the Pharmacy especially. The inside store staff is awesome. They have a new Pharmacist ( a guy I didn't get his name). He's super rude and will keep you waiting at the drive thru while doing various other things. I'm gathering that like me most people picking up prescriptions are not feeling their best. It can take a few minutes to even be acknowledged that your there. I just think there are simple things like kindness that go a long way.
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December 2020 by Michael K.
Horrible drive through. Spent over an hour trying to get my meds because the people testing for Covid share the same line. The line splits at the end but be careful, its quite narrow and you will grind your rims on the curb. In addition, they told me my meds would be ready by the 4th and they still don't have them ready. No text, email, or phone call. I had a stroke and I need my medication. CVS pharmacy on Jackson is one big clown show. Also, watch out for the rude and condescending Pharmacy Tech. She gets into it with everyone.
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November 2020 by Mike C.
Hope I can give them a zero. Got into the drive thru line at 452 (made a phone call when I was in line). Was the third car in line. I knew it closed at 5. They helped the female driver in front for over 10 minutes. They then shut the security windows and wouldn't help the guy in front of me. He yelled at the intercom for a minute and took off. I parked and went inside. They were closing up shop and the manager was there and refused to help me. Said the pharmacy closed at 5. I said I was in line at 450 along with another guy and they took over 10 minutes to help a lady in front of us. She refused to help and so did the pharmacy staff. Very disappointed I will take my business to the wallgreens down the street.
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September 2020 by Charles G.
My Doctor wrote a prescription for me and contacted this Pharmacy. They filled the prescription and contacted me to pick it up, they even told me how much the prescription would cost. But when I arrived I was informed that They had no insurance information for me, and would not let me pay cash for my prescription since they changed their cash payment policy. They also no longer accept TRICARE or VA prescriptions, and only fill emergent care orders. I wish they would have informed my Dr. of this policy change when the order prescriptions was sent to them. No they chose to have a patient waste a whole day without proper medication just to have the Dr. rewrite a new prescription for Walgreens.This would have saved everyone a lot of time in the beginning.
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October 2019 by Megan T.
This has been the worst pharmacy I have ever encountered!! In the 3 times I've used them not ONE TIME has the Rx been done by its promised time! I have a sick toddler and get told, "the pharmacist didn't put it in a bag so I can't give it to you, even though it was promised at 11." Mind you it's 12:50!!! I even gave them extra time!!!! This place is a joke!
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September 2019 by Diana B.
I'm usually a regular in OC. Well. I'm happy to say the selection of makeup and face cleansing products are great here! They even have bulk in my puppies potty pads. Bigger bag, and cheaper than Walmart! Your greeted with kindness as you enter the store. It's a great spot.
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September 2019 by Nonnie T.
MANAGEMENT: is there a reason why this store is always short-staffed? We have been with this location since Stater closed and the service quality lacked the luster of satisfaction at the very least. Today, it's worst... We pulled in to find the Drive Thru packed 5 deep so we decided to walked inside. We learned the front store clerks are helping the pharmacy dept because there's only 1 personnel serving there. It took us 25 minutes to get our prescriptions inside. The front clerk expedited 1 of our 4 prescriptions, i eventually forgot because i was browsing through the aisles, checked out then left. When i got to my car, i received text that my prescription is ready. I decided to just use the drive-thru - by then, because there's only 1 car left waiting at the window. We pulled in the second lane, when we discovered the car before us had been waiting for 30 minutes and 3 other cars behind it backed out or left... the clerk advised us via intercom he is all alone in the pharmacy - just like the other car, we waited for another 30 minutes on top of the 25 minutes we spent inside the store. So what is happening? Your personnel looks overworked, strained, exhausted and your customers are mostly frustrated. How do you resolve these issues, because it looks like a big management problem to me. If this is not going to be fixed, you can expect your pharmacy customers transferring their business to your competitors who are very close by this branch. I am one of those considering to move my prescriptions somewhere else. Your response would be greatly appreciated.
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August 2019 by William S.
THIS is the best CVS in Murrieta. They have a drive-thru, they text you when your Rx is ready for pick-up, the prescriptions are always in stock (in my experience), and they use common sense about when to process a refill. Best of all, the staff is courteous, professional, and understanding.
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July 2019 by Greg J.
I was totally impressed with the professionalism and attention to detail and knowledge of Dr. Lisa W, the Pharmacist at CVS Pharmacy, that assisted me. My primary physician did not even catch the symptoms that i was exhibiting but Dr Lisa did, within a few moments of being in her presents. I was picking up other scripts that my primary physician wanted me to take, none of which were as serious as what Dr. Lisa W. suggested i look into for my own best health. Thanks to her i sought more medical advice the same day and i was in the Emergency Room within hours getting treatment. The exact same medical attention Dr. Lisa W. had recommended. Now, This is a situation of 3 different Doctors, non of whom knew each other, but 2 Doctors recommended the same thing. I went with the 2 Doctors recommendations. If you want to get exceptional Pharmacy services, go to CVS Pharmacy at Jackson and Nutmeg in Murrieta CA. "We have a Star Pharmacist Among Us!" If your looking for a Awesome Pharmacist, look no further than the Jackson St. CVS Pharmacy. Thank You Dr. Lisa W.
