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December 2023 by Madeline T.
Fast and great service! I won't take my vehicle anywhere else. Faith auto body always exceeds my expectations! Thank you to all the staff who works here.
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November 2023 by Leah T.
This was one of the worst experiences of my life. They had my car for nine weeks. Absolutely the worst communication from a business I have ever experienced. I was told week after week my car was close to completion, only to be notified after repeatedly calling Roger, they were still waiting on parts. Finally got my car back yesterday, lets just say I am less than thrilled. Trash from parts in my back seat, some white paste, adhesive or compound on my push start, and all over the MB emblem and grill. My car looked like it was taken off roading. I took my car here because it is a recommended Mercedes shop, my car isn't a classic, its a 2021, it shouldn't have been that complicated. Save your time and money and take your car somewhere else.
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November 2023 by Luigi C.
Chris and Mike took care of my car. All questions answered and issues resolved immediately. Can't say enough good things about these guys. I will be back if/when I need their services.
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November 2023 by Jason G.
Was quoted 3 weeks, but they had my vehicle back to me in 2. They did a fantastic job with my vehicle. You can't even tell I got hit and run! Paint matched up perfectly after repair. Would recommend
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November 2023 by Beth D.
Avoid this place. I had them replace my drivers side door. Now my door will not open from the inside. The manager Mike said they would fix it and that they would have to order a part. This was several months ago. I have called him once a week for months. I got his voicemail every time and left several messages. He will not call me back. They don't back up their work
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October 2023 by Kelly F.
If you're car needs cosmetically repaired do not take it here. They are terrible at communication. They caused damage to my car that it didn't have beforehand. Gave the insurance company the wrong estimate and is now telling me that it's an additional 14k and I'm suppose to pay it. I have NO FAITH in Faith Auto.
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September 2023 by Raul Alvarado
This shop is amazing at their jobs. The work done was perfect. The color match looks premium and just like the original paint from the dealer. I will definitely continue to do work with Faith Quality. Great Job
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September 2023 by Wisam Alfay
Good service. The manager Jason is a good person. Polite and helpful. The staff are all considerate as well.
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September 2023 by Juan H.
I stopped by to have a tow cover painted for my daughters Mazda CX3, and they finished the job sooner than expected. My overall experience with them was excellent from the office staff to Jason (manager).Thank you again very much.
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August 2023 by Madeline Trevathan
I had the best experience at faith quality auto body! They had my vehicle fixed within the time frame they said and kept me in the loop every step of the way. Jason and the ladies at the front desk were so helpful and willing to go above to make my experience smooth.Service: Body & Trim
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July 2023 by Kelly Fisher
I brought my car in for an insurance claim for my ragtop. The frame got broken, car was scratched and the top needed to be replaced. Rag top got replaced they didn’t put a new frame for the top so it’s sagging. They liner of the top has black grease marks where it was handled. Brought the car back to demand a new frame. They had the car for a month and there was no movement picked the car up and decided I would use my car while they get the frame. It’s been 3 months and I could have ordered a new frame and gotten it in the matter of days. Spoke with rep and the frame was coming in on July 3rd, it’s July 28th and still have not been called back to get the car in. I have left several messages. I will never use Faith Auto Body again.
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July 2023 by Houseof P.
Faith Quality Auto did a amazing job! Couldn't be more satisfying. Definitely will get the rest of my cars done here.
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June 2023 by Cesar Colin
Great body work. Kept me up to date on the work they were doing on my car. They did an excellent job.
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June 2023 by Sara T.
Update: Jason contacted me a few days after my original post, it was right as I was leaving for two weeks out of the country. I contacted him once I got back. The next day I took my car in and they repaired the issue within 24 hours. Grateful that they corrected the issue. Original: I was rear ended and the other insurance company set me up to go to Faith Quality Auto Body, since they were contracted through them. After wait a month to get on the schedule they fixed my bumper only to have more damage done to my car. They got compound on the doors by the handles, originally they said it was not them. When they looked at the before pictures they realized it was them. They had me bring the car in, I was told it was going to take ten minutes to clean it off. An hour later, I was still waiting. I told them I had to leave to get to a meeting, they said if I found anything else to let them know. Later that week I was at the car wash with my husband, he pointed out two patches that the clear coat was pulling up. It was on the upper part of the trunk gate (where it would have been taped off to paint the bumper), I had to stand on the door frame to look. I contacted them immediately and let them know. Two weeks went by with no return phone call. So I called again, about a week later I spoke to someone who sent me a quote for $900 to fix the issue that they caused! I was shocked and explained that this was left over from when they taped off my car, he said he understood and needed to talk to someone else. A week later I had not heard back, I called again. It has now been another week with no contact. I am sad that I trusted this company to do the work and they will not address the issue that they caused. Now I will need to pay another company to take care of the issue. This has been going on for over a month. Attached are pictures of the damage in the same spot on each side of the car, that damage is nowhere else on the car. Text messages that were sent in addition to the multiple phone calls. The quote I was emailed for repairs.
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May 2023 by kyle nichols
You get what you pay for. The quotes might be higher than other shops but the service and quality of work provided was top-notch. Excellent communication from friendly and helpful people in the office throughout the process and the guys behind the scenes did perfect work in returning my vehicle to perfect condition. I highly recommend getting your vehicle fixed here
