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January 2024 by Morgan Ortiz
Fernando was very informative. I learned so much about what matters when shopping for a new bed. I will definitely be back to spoil myself with a top of the line mattress. Today I purchased one for my son. Fernando was very honest and never pushy. Loved my experience here.
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January 2024 by Greg Lewis
The shopping experience was wonderful. Lillian from the Murrieta store provided excellent customer service, was knowledgeable about products and the sale. More to follow upon delivery and a good night’s sleep! ? ?
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December 2023 by Antonio Aguayo
The entire experience was above and beyond! Santiago is the man! We came in half an hour before closing and he was still very patient and informative. Not pushy at all and overall a great salesman. If you come to this location, I’d honestly recommend talking to him. He worked hard to make sure we found something we were happy with for a price we were very happy with! He was very knowledgeable and gave us plenty of options and we were able to find a mattress we loved. We can’t wait for our stuff to arrive!
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December 2023 by Cesar Garcia
Amazing service at Mattress Firm in Murrieta, CA. Fernando was extremely helpful and had an abundance of knowledge to share with us and really listened to what we really needed and within our budget. He never tried pushing a mattress just for a sale, but instead made us learn about the importance of sleep and how to be a better sleeper. I never knew I could learn new information about the factors of a good night sleep and rest, and Fernando really took it upon himself to give us a 101 educational run through with us that made us feel more comfortable with our decision to choose our mattress and our new way of sleeping. Thank you Fernando for everything that you did! Would definitely recommend 10/10.
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November 2023 by marilyn poyer
I'm so glad I decided to stop in to see what kind of inventory they had. Fernando took care of us, sold us a great bed at an unbeatable price. Most importantly, he was honest with us. I will definitely be coming back to purchase more beds for my family.
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November 2023 by Judie Kincade
Went with my sister today to buy a mattress at Mattress Firm, and it was an absolutely pleasant experience. She purchased a great mattress, the boxsprings, and was also given a mattress protector at half off because they price match those too. It was absolutely perfect. We appreciate everyone there and there, pleasant demeanor. They’re also going to deliver and set up for us for free. Thank you very much Mattress Firm.
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November 2023 by Amy & Jim L.
Jennifer (Store Mgr) was absolutely fantastic. My husband and I spent 3 hours there (no joke) and we were not rushed or pushed into anything, but instead were treated wonderfully. Jennifer was very knowledgeable and did an excellent job explaining things to us about the different types of mattresses and made suggestions based on our wants and needs. When we left, we weren't entirely sure which mattress we wanted (had it narrowed to two), but we knew we would not be going anywhere else once decided. We decided later that day and went back to purchase from Jennifer. I wouldn't ever go anywhere else solely based on our shopping/purchase experience. We went a few other places and none could even come close to comparing to the excellent customer service and great purchase terms. The fact that they give you 120 days to try your mattress and can exchange if unhappy, that is a huge benefit when purchasing from this company. Our new bed is set to arrive in a couple of weeks, so I will update my review once we receive it, but this review is more for the purpose of recommending this company and particular Murrieta location to purchase from. We own and operate a business ourselves, so customer service is extremely important to us. You cannot get any better than you'll get at this store.
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October 2023 by Kshitij Agarwal
Highly recommend any stores managed by Jennifer in this area. Her staff is super courteous and well trained. If you get the opportunity to work with her directly you definitely will not be disappointed. They also have a massive selection at this particular location. Hadn't been to a mattress firm since 2016 but glad I found myself back - thanks Jen!
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September 2023 by Sid A.
Highly recommend any stores managed by Jennifer in this area. Her staff is super courteous and well trained. If you get the opportunity to work with her directly you definitely will not be disappointed. They also have a massive selection at this particular location. Hadn't been to a mattress firm since 2016 but glad I found myself back - thanks Jen!
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September 2023 by gaye mclean
My mattress buying experience was excellent at the Murrieta Mattress Firm. Jenn was extremely helpful as I’m about to have an ankle surgery. She explained the options that would work best for me! Very professional and helpful in every way. The Murrieta store is clean and spacious. I also received a great price as well as interest free financing. Thank you Jenn and Mattress Firm for helping me to sleep better!!
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September 2023 by Chris Day
We did a lot of research before deciding to test run some new mattresses in person. When we got to Mattress Firm we were greeted by friendly sleep experts. Santiago listened to what our price range was, our sleep style and based on our conversation immediately had some great options. There was no upsell, just great options for what we needed. His personal expertise, specific knowledge of product, manufacturing, and sleep styles set Mattress Firm apart from all competitors. We felt no pressure to buy during the sales event and less pressure to come back. We decided to, made our purchase and then he even was able to get next day delivery for us when the warehouse was booked up.I will never need to look elsewhere for new mattresses in the future. Save your time and confusion, go see the team at Mattress Firm and get sleeping great tonight.
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September 2023 by Hunter B.
Fernando helped my partner and I look at a ton of different options and really helped us narrow down choices. He spent over an hour talking to us about specifically what we were looking for based on how we slept and made several recommendations that has me feeling actually informed and confident in my purchase. Bought on Sunday, was delivered and set up on Monday. And they even hauled away the old mattress. (California state law I guess?)
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August 2023 by Ariel Espiritu
Really quick service and the lady that rep that helped us was very helpful. She worked with us on our budget and showed us every bed she thought would fit us. The buying process was amazing and they even found us a mattress that had a promo and gave us a better price! Loved it and highly recommend
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August 2023 by Jesse Rodriguez
Our first visit to Mattress Firm in Murrieta was an excellent one. As soon as we walked in Lillian greeted us with such warm welcome. She asked what type of mattress we were looking for and quickly guided us to the best options. Lillian was very knowledgeable and answered every question we had regarding the mattress. We decided to finance, and even that process was a very pleasant one. Lillian and her boss made the finance process very easy and quick. Thank you guys for excellent customer service.
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August 2023 by Amanda Juarez
Santiago was great. As soon as I walked in the door he was ready to help me find exactly what I was looking for. He let me know everything I needed to know, answered all of my questions and then very patiently waited for me to decide which mattress was my favorite! It was a no pressure experience. Thank you Santiago for helping me find the perfect bed! Can’t wait for it to arrive tomorrow!
