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November 2023 by Walter Davis
I knew that it was a high priced center that generated high repair costs for customers when I saw financing options front and center. I often use Mountainview centers for repairs....so I tried this one. My oil change and inspection was more than the dealership! .....and the other Mountainview locations..even with military and AAA discount. They found that I needed over $700 in work based on "mileage " . The staff were not friendly and I asked for a reminder sticker for my next oil change and that did not happen. I will not be using this center again.
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November 2023 by Walter D.
I knew that it was a high priced center that generated high repair costs for customers when I saw financing options front and center. I often use Mountainview centers for repairs....so I tried this one. My oil change and inspection was more than the dealership! .....and the other Mountainview locations..even with military and AAA discount. They found that I needed over $700 in work based on "mileage " . The staff were not friendly and I asked for a reminder sticker for my next oil change and that did not happen. I will not be using this center again.
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November 2023 by Cody J.
Made an appointment to get 4 new tires. Showed up for the appointment, was told the tires I wanted weren't in stock, were never ordered prior to the appointment, that it would take six hours for tires to arrive if they ordered them right now, plus another two hours of waiting for the tires to get put on. The guy behind the counter was super nice though, and understood when I told him I was no longer interested. I'll stick with America's Tire.
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November 2023 by Nicole S.
First time at this spot, but have been a loyal customer of Mountain View Tires for the last 15 years (Palm Desert/La Quinta) locations. I have since moved and made an appointment and drove from San Diego to have my car checked out as my local car mechanic is not open on the weekends. I waited an hour and basically was told that nothing I brought the car in for could be fixed that day and would have to wait several days and couldn't leave my vehicle there to be worked on. One of the issues, I was recommended to visit the specific car dealership to address as the mechanics at Mountain View tires could not fix. Next day (Monday), I dropped off with my normal mechanic and he was floored by what the mechanics at Mountain View recommended to me and fixed every issue without hesitation. As a loyal customer of Mountain View tires, I was disappointed to say the least and will not be back at this location.
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October 2023 by Dawna S.
It appeared as I bothered both men to get a patch on a tire. Both on their phones and appeared irritated to stop and assist. Speaking to me was in rude manner, asked "keys". Took them and that will it. Sign here. Then back on the phone.HB location on brookhurst
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October 2023 by Lito Badiola
Very disappointed with a simple coolant flush. I checked the coolant reservoir when I got home and found out it was empty! I called Paul & told me that they put Preston coolant but when I came back to top it off, the mechanic put a cheap color orange container coolant. My concern was, they did a lousy no quality service. Can you imagine driving for with an empty coolant reservoir? Don't recommend this shop at all.
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October 2023 by Natasha Haas
This place was our saving grace today, thank you Paul!! As we were driving from California heading back to Arizona we got a flat tire on the road, and on a Sunday many tire shops were closed. We called a few places and were told they wouldn’t be able to get us in until end of day or tomorrow and it was around noon. We called this place and Paul was so kind in helping us over the phone double checking that they had the right tires for us to begin with, before making the trip. They were so quick to helping us out and getting us a new tire last minute before our trip back on the road. The value for the tire was good and we are just so grateful for them to take us in so quickly and get everything done in less than an hour. Thank you guys!
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October 2023 by Nick S.
Thank you, Steve, for everything over the many many years!!!!This message is for Corporate - Wall Street - Private Equity firm in New York!You need to bring back the former business model that the prior owners had! - All locations, immediately!You dont think other small businesses wont sell out and offer better rates. Hmmm.Looks like with the new Big Corporate ownership and Costco moving in, that you think you can swindle middle income Murrietians and charge too much. Where's the coupons for large jobs! Where's the negotiation. Not a small business anymore.Once Steve retires or leaves for another reason, many, many of the old gang will look elsewhere for better rates. Better hold on tight. He is the only thing really holding this operation together at this point.I am leaving 3 stars, because MVT had 4 stars overall from other's reviews for the many years I went to them and I was very satisfied - 5 stars. And, I am currently ok, but will definitely have to go multi-quote in the future, bummer.Time to do some area price checking comparisons, Mr Monro.
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September 2023 by Natasha H.
This place was our saving grace today, thank you Paul!! As we were driving from California heading back to Arizona we got a flat tire on the road, and on a Sunday many tire shops were closed. We called a few places and were told they wouldn't be able to get us in until end of day or tomorrow and it was around noon. We called this place and Paul was so kind in helping us over the phone double checking that they had the right tires for us to begin with, before making the trip. They were so quick to helping us out and getting us a new tire last minute before our trip back on the road. The value for the tire was good and we are just so grateful for them to take us in so quickly and get everything done in less than an hour. Thank you guys!
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September 2023 by Marco L.
Excellent service. They took care of me, even though they were busy. I had a flat tire I needed to be somewhere, install two brand new tires. The service was exceptional.
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September 2023 by Tim R.
Steve always does a great job for me. I get great service every time I go.
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September 2023 by ALF DOGG
Came in for an alignment on my jeep told him the track bars need to be adjusted because the axle is not centered. They said not a problem after taking a half a day off of work because they don’t take customers after 4 o’clock. The guy was done with my jeep in less than 30 minutes cost $130 “which they did not charge me” I told the gentleman that he did not touch my track bar which was what I came in for. He said, let me let you talk to the tech instead of talking to him his self after speaking with the tech, he was back inside on his phone sitting down in the lounge, he came over and handed me my keys turn around, got back on his phone and sit down said we’re not gonna charge you didn’t even look me in the eye. Actually, he said it with his back turn towards me. Which is funny because they’re the ones that wasted my time I told them before they started the alignment what I wanted, and he acted disappointed because they were not able to complete the service. No sorry no nothing not even a recommendation for another shop to take it to.
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September 2023 by Pedro Perez
Made an appointment same day for an alignment. Showed up. Then was told the guy called off who can do the work and they didn’t remember talking to me…
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August 2023 by Tate Hansen
Great fast service. I had a noise coming from my brakes after I changed them myself the day before. Went in without an appointment to get a second opinion on what to do about it and got fast service right away. I was only there for 20 mins and they told me what was wrong. Took my car home did what they suggested and solved the issue completely. Great experience and happy to leave a good review.
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July 2023 by Michael M.
Awesome service.... Top notch! It's easy to grin / When your ship comes in / And you've got the stock market beat. / But the man worthwhile, / Is the man who can smile, / When his shorts are too tight in the seat. Okay Pookie
