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January 2024 by Lori S.
I found the only smoke shop open late. The service was great and they had the product I wanted. The price was below the average cost I was used to paying. I recommend this store highly.
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December 2023 by Tony Tu
Roy and his brother look similar very much, I love these guy, they are very kind and helpful for me I will only come and buy cigs! God bless this shop have more chain ones in future!
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December 2023 by Chloe Phelps
Best prices & products around!! Owners are super nice & helpful! The only smoke shop I use! Thank you Roy & Mark!!
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October 2023 by Ryan P.
This place sucks a FATTY! Bought a brand new flum float that taste like SHIT! Told whoever is working there right now about it and he acted like he was gonna exchange it for a new one .. NO actually he rang me up for a new one at full price and said he can't return it if it works. BULLSHIT FLOP OWL. Had this issue many times with this brand and EVERY Vape shop has taken it back if you have not left the store. FLOOOOP. Threw the Vape in their trash and took my business elsewhere .
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October 2023 by Jerrod Hayes
Came into the store asking for a 100mm cigarette roller. Dude behind the counter reaches for a 78mm, I quickly tell him I think it's too small and he disagrees. He hands me the roller, as it's in my hand I state again I think its too small, but he confidently states it's what I'm looking for. There is no size display on the rollers to be sure. I purchase the roller for a little over $10 (yikes) and take it home. After removing the plastic wrapping and trying to fit one of my 100mm papers in there, lo and behold, it's too small.I return to the store within 15 mins and explain the situation to the same dude who sold me the roller to begin with. He told me since I removed the plastic it could not be refunded or even exchanged. He then had the balls to ask me if I wanted to buy the correct roller.I've been taking my business back to Royal Tobacco just across the street since. Here's a funny dichotomy: I purchased 4 packs of rolling paper from Royal Tobacco. Getting in my car, I only saw 3 packs. I go back in the store, claim I'm missing a pack, and he gives me another without issue. I return to my car, notice the 4th pack I bought fell out of the bag and on the ground. He had completed my order, but didn't second-guess when I asked. I returned the extra pack he gave me, apologized for the mistake, and he still smiles and asks how I've been every visit.One of these business knows how to treat customers as people. The other (Night Owl, to be clear) is a money-grubbing sham. Shame, dude.Edit; Response to response:I appreciate that you took the time to look into the matter, though you are wrong in claiming this never happened. It was not recent. I wrote a review when it occurred, though it seems to have disappeared. I dug into my transaction history, turns out I visited your store four times late last year. The last visit was on 11/24/2022 for $15.18. I'd start there, if you can. I bought the roller and probably a couple of 100mm papers. I still have the RAW roller with the little manual tucked inside from seeing no use, but I don't have the receipt to verify it. I only regret not noticing my initial review wasn't recorded all that time ago, and perhaps you could have verified my experience back then and dealt with this matter differently.Trust that even if you were to offer to discuss the issue I would not give my business. You're immediate response highlights the overly-defensive nature of how you do business, and how you likely treat customers on a daily basis. I was a customer who experienced legitimate mistreatment and your reaction, as you have to other negative reviews I have read here, was to ban, suggest allegations, and 'report' me. I sincerely hope you can dig up that footage, maybe you'll feel as foolish as I did.
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August 2023 by Ruo Day
one stop smoke & vape shop with late night hours! look for bright green & white lights next to Subway, across from McDonald's?
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July 2023 by Lydia Hughes
Best smoke shop. Go there
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July 2023 by Epic RBG
Amazing smoke shop! Very helpful workers, and friendly. Amazing prices. 100/10 would come again
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July 2023 by Marco Diaz
Costumer service is dupperb Roy and mark have taken care of me for 3 years won’t be going anywhere else
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July 2023 by Paul Perez
Awesome smoke shop, probably the best I’ve ever been to. Johnathon is polite, courteous and very helpful
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July 2023 by William Yates
the best smoke shop i've ever been to best customer service especially jonathan
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July 2023 by Matt Jovanelly
Night Owl is an awesome smoke shop. Great prices, excellent selection, friendly and knowledgeable staff with top notch customer service - especially Jonathan.
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July 2023 by christina rayborn
This location rocks there customer service is awesome and they’re always very helpful.
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July 2023 by Justin Starnes
The guys at Night Owl are awesome . Friendly, knowledgeable and great prices . The most legit shop around .
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July 2023 by Anthony Simmers
Great customer service and they always have what you need with great prices. This smoke shop really makes you feel welcome but their generosity brings me back everytime .
