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December 2023 by Danny
A shout out to all the people that work at The Pacific Landing apartments. Me and my wife have been here 3 years and starting our 4th. The staff has always taken care of our needs and offered a friendliness that we don't see much any more.
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September 2023 by Richie MARTINEZ
I lived here for 3 years. Finally, I was able to move out and get a house, but by far, the worst management I've seen at any apartment complex. They take months, some times 6+ months, to fix any problem. Then, upon move out, they kept my full deposit, which I already expected they would do based on my experience with them, but on top of that, they tried to charge me $75. I would 100% avoid this place. Just look at the rest of the reviews it's a trend this place has going on.
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July 2023 by Pia C.
Pacific Landing is the worst place and the most expensive place I've ever leased. Most of the front desk helpers are not nice except for Marie, and the main boss is nice. The rest are snob and not nice. They should not work there is they are not friendly. We are their customers. I am just requesting to recheck our air-conditioning, and she said that the maintenance checked it and it's cooling just right, which is not true... she answered me, " Oh well...So rude!! I pay a total of 3200 every month for a small place. I have the right to ask them to fix my air conditioning.
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June 2023 by Jesus C.
I recently moved out and I was contemplating if I should write a review or not but honestly after my whole experience, I feel I should warn others. Dealing with the unprofessional front office staff will drive anyone mad, no one knows how to do anything, repairs, complaints etc are NEVER handled not to mention the absent minded manager they have now is a mess to say the least. Sandy the manager makes excuses and lies about new changes coming, forgets what she tells you she is going to do, when you bring issues to her attention. Security at this place has always been a complete joke. Garages and cars are always being broken into! The manager claims they have new security yet, I've never seen them on site patrolling like they claim, Nothing has changed!!! The front gates are always open at all hours of the night anyone can just come in, cars are always going in on the opposite side, everyone speeds through the gates and throughout the community, I called the front office about the speeding and no one cared! The front call box never works to let guests in. Parking is a complete DISASTER!! I WOULD NOT RECOMMEND this place at all. I could go on and on, I couldn't wait for my lease to end and move out. Stay away, rent elsewhere, it is NOT worth it! The year we lived there was nothing but bad experiences and bad management!
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May 2023 by Hector Villanueva
i use to live hear once upon a time and it was definitely a better place when Elizabet was the manager
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May 2023 by Maria de la cruz
Thank you Andrew for always going above and beyond.
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April 2023 by Pam P.
I am a fairly new resident and first time renter. I like renting here and the neighbors are nice. I would like to send a sincere thank you to the maintenance guy Andrew. He has replaced and or fixed some items for me. He is friendly yet professional. He walks right in an immediately goes to work. He answers any questions I may have. Andrew's customer service is excellent every time I see him. Thank you Andrew and the Pacific Landing team.
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April 2023 by Amanda B.
Do not rent here!!!!!!They only want to make money off you, and they dont care about the renters. They take a really long time fixing things and expect you to pay your rent on time. Moving in, they did not go over the contract entirely and left things out. People constantly move in and out of these apartment, including those that work there. Andrew is really nice and a hard worker, but the new manager does not care about anyone, nor does this company. They will charge you for everything on move out, including the carpet that they take out. We had perfectly good carpet and they ripped it out for the next people, but want to charge us. Im sure there are nicer places to rent in Murrieta. i wish I could give 0 stars but I cant.
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April 2023 by Caroline Calhoun
Ever wonder how many complaints it would take to get a maintenance problem solved or how many months/years it could possibly take?How many times you could be issued false promises by management and their maintenance team? Because God knows I’ve been wondering; when the original old carpet that you’ve lived with for over four years separates at the seams and you’re initially told that they use a carpet stretcher to somehow bridge what would be 4 foot gap between the tear at the seam and the wall, kind of leaves you wandering especially when it’s been a complaint repeated for well over a year.Just know that if you’re a self-respecting tenant you, like me might end up with a file of over 300 photographs representing a complete lack of concern for tenants and response to complaints this place perpetuates.
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March 2023 by Jody M.
Most unprofessional and uncaring staff. They would rather gossip in the kitchen than help a resident out. The fireplaces outside were broken and rarely fixed. The spa was not maintained as often as it should be. The parking situation is a joke and often requires parking on the street. Due to unforeseen circumstances, I had to break my lease after only five months. I paid the full month cost without contest and they charged me over $600 in move out fees, stating it needed excessive cleaning, carpet cleaning on brand new carpet that I never put shoes on nor had any animals and was a single resident. Renter beware.
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December 2022 by Thomas P.
I recently had to move away from this apartment community, but wanted to leave a note to thank Sandy and her staff for their professionalism and understanding with my move out. Sandy has recently taken over from the previous management, and the improvements are already apparent. I've often seen her walking through the community and talking with residents, always offering a kind smile.
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December 2022 by Tiana B
I wanted to give Sandy and the leasing staff a shout out for all their amazing hard work to revive and reconstruct our community. I was beyond happy when I received an email that Sandy would be returning as property manager. I have lived at Pacific Landing since the property opened, so to see an original staff member return to bring life back to this community was one of the smartest moves the owner has made. The past three years under Melissa Wickerd’s management has been difficult to sit back and watch unfold. It definitely opened up conversations with neighbors I’ve never spoken to as far as how unfortunate it was to see our community neglected, deteriorating and the level unprofessionalism that was allowed while she was manager. With that said, I want to focus on the positive and present. In the past 60 days I have seen a dramatic change to the appearance and structure of our community. Landscaping has done an amazing job cleaning up the property, the community feels safe again, the gates are up and running, the gym and pool area are clean, maintenance is processing work orders and cleaning the exterior of the community, employees are dressed professionally and speak professionally, parking is improving and we’re finally bringing back garage and balcony checks. I see Sandy out there walking the property and involved with the community. I’m certain she has a lot on her plate internally but she always has a big smile on her face and never complains. I am so happy she is back and thanks to her, I renewed my lease for another year! Welcome back Sandy!
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November 2022 by Tiana B.
I wanted to give Sandy and the leasing staff a shout out for all their amazing hard work to revive and reconstruct our community. I was beyond happy when I received an email that Sandy would be returning as property manager. I have lived at Pacific Landing since the property opened, so to see an original staff member return to bring life back to this community was one of the smartest moves the owner has made. The past three years under Melissa Wickerd's management has been difficult to sit back and watch unfold. It definitely opened up conversations with neighbors I've never spoken to as far as how unfortunate it was to see our community neglected, deteriorating and the level unprofessionalism that was allowed while she was manager. With that said, I want to focus on the positive and present. In the past 60 days I have seen a dramatic change to the appearance and structure of our community. Landscaping has done an amazing job cleaning up the property, the community feels safe again, the gates are up and running, the gym and pool area are clean, maintenance is processing work orders and cleaning the exterior of the community, employees are dressed professionally and speak professionally, parking is improving and we're finally bringing back garage and balcony checks. I see Sandy out there walking the property and involved with the community. I'm certain she has a lot on her plate internally but she always has a big smile on her face and never complains. I am so happy she is back and thanks to her, I renewed my lease for another year! Welcome back Sandy!
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November 2022 by Wint3r_BeaR
I personally really love living here and everyone in the office is extremely nice and very helpful. Melissa and Rachel and the rest of the ladies are amazing. I’m really glad I chose to move in.
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November 2022 by Kamila Stella
Parking is horrendous . Charging for new “parking passes” when they just gave us the original passes 3 months back. there isn’t even parking in the first place. Lol and they just recently came up with this new method , painting reserved parking spots to take up more spots that aren’t really available in the first place. At this point it’s just a joke . The gate never works to actually enter the complex and don’t ever expect to park in front of ur building cause it’ll probs never happen . Overpriced and a bunch of creeps live in the neighborhood etc
