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October 2023 by Sierra R.
Every single time I need assistance weather it is on the phone or in person, they are amazing! They are timely, kind, efficient, and really seem like they care. I went in today because there was something that happened with my car loan (turned out to be a simple mistake on my end) and within 15 minutes it was resolved. I believe I saw Kristen. She was warm and found the issue immediately. She also helped me out with some of the fees I unknowingly acquired due to my silly mistake and it was fixed in minutes. Thank you Kristen and all that work for this credit union! I feel very appreciated :)
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July 2023 by Amy P.
Great customer service! Staff is Very knowledgeable and helpful! Great benefits for school employees!
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June 2023 by Ryan Ellis
Went in to get a new atm card because I lost my old one. Everyone was very nice and professional. I was in and out of there with a new card in minutes.
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October 2022 by Valerie D.
Schoolsfirst Federal Credit Union is a class act. They are efficient and professional and customer service is awesome, leading with their heart.
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October 2022 by Ryan W.
PURE CROOKS, SCUM, SHADY! Better get your loan rate and amount on a printout. They will call you a week later and say a different rate/payment amount. Got approved for car loan at the rate/amount told to us. Went down, picked up the car and put it on insurance. A week alter, the dealership calls us saying the bank shows a different rate/amount. We call the bank and they give us the runaround....'oh sorry for miscommunication.' We tell them to review the camera footage exact date and time and listen to this lady and the rate she told us. They have yet to get back to us but we need to finalize papers again with dealership and waste our time. Pure scum, avoid at all costs. 9 yr customers and we are moving our money elsewhere!!!
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September 2022 by Janelle W.
I have been really struggling lately as I'm a substitute teacher and half to go 1/4 of the year without a steady income. The last time I was at this branch two weeks ago, I was treated with kindness by the man at the front desk and a young male teller whose name I forgot. I had recently had my account drained by an auto payment and had two wait at least a week for the money to filter back into my account. Anyway, the teller was very compassionate and said they had a program to help people who are struggling pay their bills. All I needed was $100 to pay for gas and he used that program to get me the money I needed. Almost three weeks go by and I'm still waiting on my first pay check to arrive. I have not been caught up on any of my bills because I have not had money since June. I cry often just thinking about how hard it is to scrape by. Anyway, two days ago my gas light comes on. I have $24 in my bank account, certainly not enough to pay for a tank in this economy. I talk to the teller at the front about how I was helped last time and he was very kind and asked me to wait for a teller. A different teller invites me to her desk, she is female and appears very clueless. After fumbling around for a few minutes she gets some woman from the back. This woman is a very fake, corporate drone type who tried to act like I was frauding the bank by asking for assistance again. She was very rude, telling me they didn't owe me anything and took back the overdraft fees on my account, which I knew because the teller I worked with last time told me. I felt offended by her attitude and her responses to my questions that seemed to mock me, and I tearfully explained that I literally needed money to drive to work until I got paid that weekend. She had no emotion on her face and told me to borrow money from my parents. I already felt humiliated walking in there and explaining how I have barely been affording to live for 3 months, but it was heartbreaking being treated so cruel.
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August 2022 by Sophia S.
absolutely love and have so much respect for this bank, every time i come in i always leave in such a good mood because everyone who works there is so professional yet amazingly friendly and they make you feel so welcome. last visit i needed to cash a check and i didnt realize i cut out the bottom numbers and i told the teller (kim )that i could go back home and print another and she quickly provided an alternative and was super patient with me during the process of it all, literally was such a sweet woman and super helpful.
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June 2022 by Kiele A.
Amazing workers who make you feel comfortable! George helped my group and it was a very good experience. He worked hard to help us! Thank you george!
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March 2022 by Matt H.
Amazing staff both tellers and bankers. They took care of a semi complicated problem for our family in about 1hr and a half vs another bank that took over a week and multiple trips. The staff was very patient and made sure everything was completed and done correct. Can't ask for better than that, especially when dealing with our $$.
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May 2021 by Ara L
Only did a simple transaction but I appreciate the positive vibes I got from the two employees I spoke with. Specifically, Ashley was super sweet and helpful. I hope you continue to have a great day ☺️
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March 2021 by Myluvin F.
I am new to the area and was happy to see my bank was still near me once I moved. I had an incident with fraud and the manager of this branch location was so helpful and able to help me get rid of the fraudulent charges, while when I called over the phone they were not able to help. Glad to have such friendly and resourceful staff at this location!
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January 2021 by David M.
I am a amazed by the customer service at this branch. I had not only never had a bad experience, but EVERY experience a has far exceeded my expectations. The workers here should be the gold standard in giving services. I honestly look FORWARD to visiting in person to take care of my banking/loan/account needs.
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December 2020 by Michelle S.
I have been a member of schools 1st for almost 20 years, and this particular branch is by far the best. The people here genuinely love their job and you can see it in the way that they treat their customers. The manager is always super helpful. It's always such a great feeling to walk into a place and tell that they genuinely care about you. Thank you!!
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December 2020 by Bruce Dormanen
We've been members for over twenty years. They've helped us with everything from the normal checking and savings to car loans and mortgage refinancing. They've always done a great job. I can't recommend them highly enough
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November 2020 by Gilbert N.
I'm so happy with my credit union. Ive been with them 20 years and they never cease to give impressive service. Noemy the banker hashed out a problem with me for 3 hours and she was kind and help me to resolve the problem.
