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March 2024 by Courtney P.
The SMOG Tech is so unprofessional. He was gender shaming, inappropriate, and rude. Here I am, a business trying to provide them with the information I have on my products, and he is telling me that I do not know my product. Well, when thousands of vehicles are out there, and I have multiple products for each vehicle, not every parts manufacturer will know every single EO number. Also, telling me that my customer service is crap, well, it looks like you need to learn a thing or 2 about your customer service.
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March 2024 by Gary G.
My review is based off of coming here for years. It's close enough to walk so it's convenient. It's not the most professionally ran up front. I had my truck smogged 2 years ago but I put it on non opp. Now, to register it, DMV requires me to smog again. I went like I usually do to get a smog. Just walked in. It was close to closing so he said just come back tomorrow? I did and he was leaving. He said to go to another shop and I'd get a discount. But it was on the other side of town so I decided to just return early the next morning. I did, and was told to come back at 1:30? Ok. Again I go home and return at 1:30. Now they were eating lunch and asked me to return in 45 minutes?? Ok. I do. They take my truck back and I have never waited this long. Usually within 10 minutes it's done? The mechanic came in explaining to to front desk that my pedal commander is going to fail my truck. He spoke with Pedal Commander customer service and they were rude to him and he couldn't get the correct code number two smog the vehicle? So I went into the office so it looks upset and might overreacted, by stating my truck was smog two years ago and I had this Pedal Commander already on there so I'm trying to figure out why it passed then? I didn't like the response from the mechanic, which was Him telling the front desk to find it in their front pocket? We had a little confrontations, but after some time of talking, we squashed it. He took me in the back, showed me what needed to be done to my truck to make it past smog. Then he apologized again and actually said here I'll just do it real quick and show you how it's done. He did it really quick, and was real super nice about it and explained that he was having some medical issues in his family. I totally understand and I was also apologetic because I might've overreacted a bit. But I did explain during this time that it's them that need to act professional that I'm the customer. I really don't need to act professional? With all this said he did all this stuff for me and got my truck to pass and also they gave me a percentage off. Although it started out negatively, I appreciate Dave in the back and how he explained everything to me and gave me information on how this Pedal Commander works and how the system works with the DMV. I really give him the stars because she is the one, although got heated and Mad, corrected the situation and made a customer happy. So again I left there satisfied. I think doing smog and everything like they do. There is a very hard business because you have to deal with a lot of customer service and that can really get to you, so I appreciate what they do and wanted to be as truthful with this review as possible.
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March 2024 by April Robinson
Al and Wendy were extremely helpful, friendly, professional and showed exceptional customer service. They are great and helped me handle everything I needed. Thank you. I will be referring you guys out definitely!
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February 2024 by SurferHawa
Overall good experience. I made a appt. and was done in about 30mn or so. The tech Ash was nice and professional.I will take my 2nd car there for smog.
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February 2024 by Tommy Mustang
Been going here for over a decade and the staff are always friendly and helpful.Unfortunately this last time, i had to come back on another day and pay an additional fee because my “monitors weren’t ready” to get it smogged.I will likely stop going since they no longer offer discounts for repeat customers and they’ve just gotten too expensive
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February 2024 by Craig Williams
I've been coming here for years and always got taking care of properly. Fast and professional service, friendly environment.
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February 2024 by Casey Barber
I took my car there for smog and to pay my registration. They found and repaired a couple of items the same day and at a reasonable rate. I highly recommend them!
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February 2024 by Shaun
I've taken two of my cars here for smog service. Didn't take long to get the service done and I was on my way. Staff was friendly.
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February 2024 by cole alexander
Extremely nice and excellent customer service getting new plates and tags !
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February 2024 by Felicia Kadima
Great staff!
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February 2024 by Mike Mashek
Very nice staff ?. GREAT SERVICE!!! Appointments best but was in and out very quickly.
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January 2024 by Jenn L.
I have never felt so ripped off in my LIFE!! We took our Honda in for a Smog Check. Tell told us the battery needed to be replaced. The charged us $159 for a battery and $139 to install it, for a total of $311!!! Then they told us that we needed to my appointment to the Smog done. They should be ashamed of their business ethics! My Grandma can change a car battery!! What a scam. This place ripped us off, don't let it happen to you. I will make sure to let everyone I know to never take their vehicles there, unless they want to be ripped off
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January 2024 by Margarita Jensen
I have been here several times and each time the customer service has been excellent and friendly.
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January 2024 by Matt Randolph
Outstanding service thanks
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January 2024 by Ken Carlisle
I was a walk in at the Smog Stop. They greeted me and got me in as quickly as possible. No issues were found and they got me on my way.
