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January 2024 by Linda T.
Worst customer service ever. They made comments about being a female and not being capable of going fishing. The sales associate keep stating that I was buying this for my husband. Can't remember the guys name with the handle bar mustache creep me out by following me around the store. Never felt so uncomfortable in a store. Not ever returning...it's a shame this was a nice store and they had a great selection of things. Sucks!
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December 2023 by Jen S.
Excellent service. Just learned the store is here and without having to trek to Bass Pro Shops, I could find what I needed for the moment. Camping/outdoor supplies available, great selection of hiking boots, and even a fun selection of pet toys and accessories for the outdoors. Gun safes and supplies to make your ammunition/gun safety needs. Water purification tablets are always good to have on hand. I'd like to return for a gps collar. They also offer military discounts if you're interested/or military. Thank you for your service.
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December 2023 by Ethan S.
Terrible service. No help whatsoever. I was in the ammo line 2 hours no help. Asked if there was any one doing the ammo line. Some punk kid with long hair starts freaking out like a 12 year old. Laziest group of workers I have ever seen
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December 2023 by John B.
Wanted to buy handgun and waited at the counter for 30 minutes for help. Before I left to head to Turners Outdoors, I spoke to the "receiving manager" about their lack of personnel and was informed that Sportsmans Warehouse management does not want to hire additional people. I immediately walked out and headed to Turners.
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December 2023 by Curtis R.
Idk what all the negative reviews are.Went there today and all staff seemed helpful and friendly. Good product. Clean store. Could use a few more staff at the ammo/gun counter but there is 4 guys helping customers. The processes just take for ever to complete per customer. Blame CA not them.
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December 2023 by Vincent C.
This is one of my main places to shop for ammo because they have a lot of deals. They have a great selection of ammo from 22 to. 308 and beyond. The prices may not be the best, but if you catch them at the right time, you can get a get deal. There's other ways to get a better price here, but do the homework yourself. I've never had any issues here from the employees or the products.
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December 2023 by Kayla MATA
Andrew and Emilio, they are supposed to be managers and there conduct was absolutely disgusting. Not only did they lie to me, made my transaction more difficult then they had to be. Not only that but Emilio decide to walk away bad mouthing me under his breath as he walked away like what is that?
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December 2023 by Gazelle
Emilio and Andrew are some of the worst managers in this store JESUS. GO LEARN CUSTOMER SERVICE.ALSO Emilio dont be a weird and say stuff under your breath when you walk away.say it to my face next time.
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November 2023 by Tami R.
An apology and fix the problem would work but nope. Took hours to resolve. Andrew has a bad attitude toward unhappy customers. That are unhappy because of that stores problems. Nicky always pleasant of courseA bunch of lazy employeesEmilio walked away talking stuff under his breath because he was mad that he had to look for a order that should been ready . And was in store already for days.
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November 2023 by Gazelle P.
I just want to make a formal complaint about two employees working at the 25070 Madison Avenue Murrieta, CA location. the employees names where Andrew and Emilio, they are supposed to be managers and there conduct was absolutely disgusting. Not only did they lie to me, made my transaction more difficult then they had to be. Not only that but Emilio decide to walk away bad mouthing me under his breath as he walked away like what is that?
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November 2023 by Ken W.
Been to this store about a half dozen times and the staff is as helpful as flat spare tire. Pick a section and prepare to be ignored.
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November 2023 by Bryce A.
The gun counter literally has the slowest humans known to earth. They are not even busy they are just extremely inefficient.They can't type so you have to sit there and watch them hit one key at a time. They make small talk with each other and others and while doing so they completely stop working. They also have a commentary on every piece of paperwork or policy. They could simply explain the instructions but no we have to listen to their thoughts on everything. They have a separate ammo line but not a pick up line for people who have already finished dros etc. One of the clerks after a sale instead of moving on to a new customer was literally explaining gun mechanics to a female customer on how to break in the gun. She never asked him anything. She was literally humoring him to be polite but at that point you can tell she just wanted to purchase and leave. If you want to be a firearm instructor that's great, do it on your own time but it's baffling to watch a guy literally give a 15 minute seminar while staring at a giant line. It lacks self awareness and is extremely poor customer service. To top it off after they finish one task they just abandon the counter. Like they need a water break and to prepare themselves emotionally before they can handle the next customer. I've never been so annoyed. Two hours to pick up so they could help literally one customer ahead of me.
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November 2023 by Miguel M
Love this place but gotta say the last time I was at this store, stood waaaay to long waiting for salesman to acknowledge me and help with a new rifle purchase so walked away. When to Turners instead. Too bad. Still a great variety of outdoor gear here. Check it out.
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October 2023 by Rich Boyd
Customer service is great, but whomever is in charge of purchasing… wow! The lack of hunting apparel is tremendous… How about culling down on the regular clothing. Where are the wading boots? How about some fishing vests? How about a better selection of Panther Martins. I just came from the Sportsman's in St. George, Utah and that is a store. I understand the differences in location, but how about stocking a little more like other locations such as St. George and Cedar City.
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September 2023 by mrog4340
They provide a used gun buying service which offers cash, gift card, or trade. I took in a $1000 gun, never fired a shot, and was offered $325 cash up to $425 trade. I understand they need to make money but their offers shouldn't be insulting.
