-
October 2023 by Lisa Loyd
Horrible. One girl with a line out the door. She could care less about everyone else waiting. She’s so care free and then answers the phone for 5 minutes!! HIRE MORE PEOPLE!! I have been to UPS a 1000 times and have never waited this long at the front of the line. HIRE MORE PEOPLE!! For anyone reading this drive to another location … horrible customer service!!!
-
October 2023 by Steven Henninger
This store displays the best customer service in the area! You will not be disappointed!Steve
-
May 2023 by Denise S.
This UPS store is the worst place to do business. The black guy behind the counter acts like he couldn't give a care about anything of anybody. Obviously he didn't receive any training in customer service. The music that was being played was in bad taste and too loud. Being a notary that notarizes a good amount of real estate loan docs I expect a little more professionalism. I'll never use this location again.
-
May 2023 by Stuart Brussels
The worst owned and poorest customer service EVER!! If you are looking to ship or use their service, travel elsewhere thier are better locations then this one for sure! Where do you have a complaint and you hear a black gentlemen tell the associate you are dealing with…just hang up?? You call back to have management or OWNER to contact you and they DO NOT! Worst ever with customers. Never should this happened, companies want to hear feedback both positive or NEGATIVE!! This is not a reputable company stay clear from THIS Location!!
-
May 2023 by Dr. Mason
Terrible customer service. Don’t even have the required box size to ship something 33*33. Very shocking for a shipping company. Suggested I get a box from home depot and come back. I’ve shipped so much stuff large and small and they’ve built the box right there. Very incompetent here.
-
March 2023 by Rose CHANDARLIS
So I work from home so I come into this UPS on a daily basis Monday through Friday and sometimes even on a Saturday like today and the stuff is always very friendly because they are familiar with me. However, today I came in and the clerk name Ryan was extremely rude to me . How do I reach an owner? This isn’t the first time and I ignored it the first time but second time is unacceptable.
-
December 2022 by Spencer A.
Close to home, plenty of parking (busy lot), and was quickly in and out. Sofia provided service with a smile and made my Amazon return process for multiple packages (4) a breeze. Will definitely be back as the need arises.
-
November 2022 by Charlie
Misleading closing time. Arrived at the store when it was closed but online says otherwise…
-
May 2022 by McKayla Major
Fast, efficient, and friendly.
-
April 2022 by Luis P.
Every time I need to go there they handle my business in an expedient and efficient manner, including being polite. 4 Stars.
-
March 2022 by Gene R.
Great store for multiple tasks including mail box, postage, shipping and handling, cards, and more. They're kind and helpful!
-
November 2021 by Nicole Zulich
I went to the UPS store to send my tax returns certified return recipe on 10-7-21 the clerk that helped me was Patrick. He failed to put the postage on the packages. My tax return got returned to me. I went back to the store and Patrick told me they are not responsible. I'm so upset! Please be careful and make sure you watch them put the postage on your package and get a receipt.
-
October 2021 by Blue Man
Great place and service
-
July 2021 by Joshua W.
This review is for the store associate Jennifer 07/14/21 and the tremendous service she provided. I had to return a portable air conditioner unit I purchased from Amazon. Not only is this thing really heavy (60+ lbs) but big and bulky. The box it came used the plastic straps to hold the bottom portion and intended for one time use. Needless to say, I couldn't use the straps again. So I arrived at the store Jennifer greeted me at the door I explained the situation and my needs. Jennifer was happy to help even went above and beyond by packaging and sealing the air conditioner with all of its contents securely (free of charge). She kept a positive attitude the whole time, maintained professional, and managed the whole process seamlessly. Every time I have visited this UPS store I am always well taken care of by its associates and the only place I go. I rather go out of my way to this store then the one closer to my house solely based on the great service provided. Other UPS stores don't provide nearly as good services as this one. Jennifer is hands down the best! Whoever is running this location and its staff is running it right.
-
April 2021 by Laura M.
I frequent this location often when I need to send in my Amazon returns. The customer service is horrible. I am always made to feel like I'm bothering the employee and he has a terrible attitude. I will never spend any of my money there and will simply drop off my Amazon returns here. I will gladly drive out of my way to spend my money elsewhere
