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January 2024 by Tonilynn L.
This bank is BEYOND unreasonable. I have FIVE charges in the exact same amount that I certainly DON'T recognize! This bank will NOT consider having them put on suspension so I can order food from Walmart. Being a low-income OLD l70) SUCKs...so does US BANK
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September 2023 by T S
No Branch or atm inside Ralph
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October 2022 by AJR
Being a US bank customer for a couple of years I’ve had so so customer service experience from my home branch to the smallest branches located inside Ralph’s and stator bros. I can actually say the experience hasn’t been no better then going to an arco gas station. We that being said my Newphew just relocated and is looking to open a new account with a new bank. While shopping at the Ralph I suggested us bank since we were right there. They weren’t busy which for the most part , they never are every time I’m shopping at this particular location. Spoke to a male banker about what he needed to open bank account. Went outside to the car got my Newphew to get the account opened. Walked back in to open account the male banker looked at the female banker asking do we have time to open a new account ? I was surprised cause they were just sitting there talking doing nothing. I was surprised , you would think they would want to open account for new customers. That’s not case you must make an appointment to open an account , pray to the banking Gods. Now keep in mine the banker wasn’t busy just sitting down doing nothing. I stated we will go elsewhere and walked out. Due to this experience I will be closing my business and personal accounts at us bank due to poor customer service. They are not convenient it’s all about conveniences for them. Do yourself a favor take your banking elsewhere.
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July 2022 by anthony rodriguez
Being a US bank customer for a couple of years I’ve had so so customer service experience from my home branch to the smallest branches located inside Ralph’s and stator bros. I can actually say the experience hasn’t been no better then going to an arco gas station. We that being said my Newphew just relocated and is looking to open a new account with a new bank. While shopping at the Ralph I suggested us bank since we were right there. They weren’t busy which for the most part , they never are every time I’m shopping at this particular location. Spoke to a male banker about what he needed to open bank account. Went outside to the car got my Newphew to get the account opened. Walked back in to open account the male banker looked at the female banker asking do we have time to open a new account ? I was surprised cause they were just sitting there talking doing nothing. I was surprised , you would think they would want to open account for new customers. That’s not case you must make an appointment to open an account , pray to the banking Gods. Now keep in mine the banker wasn’t busy just sitting down doing nothing. I stated we will go elsewhere and walked out. Due to this experience I will be closing my business and personal accounts at us bank due to poor customer service. They are not convenient it’s all about conveniences for them. Do yourself a favor take your banking elsewhere.
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December 2021 by C Unicorn
Best staff in business, as a customer I feel like I am number one priority! Thank you guys for always putting I the work an going the extra mile !!
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December 2021 by C G.
I met Ms Sheila Branch Manager today and she did her due diligence in protecting my funds. Sheila excellent customer service!!!! Glad to work with you!!! Thank you.
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July 2021 by Brad L.
I went to this branch to get notary assistance. Kim assisted my wife and I with all our paperwork, made copies, approve as a notary, and didn't charge us a dime. I highly recommend this branch for your banking needs.
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November 2020 by Clint Waters
Open back up. You are using Covid as an excuse to cut services...
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February 2020 by jeffrey derks
opppps.
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March 2019 by Ryder Sands
We've been with USBank when they were Downey Savings, over 30 years. This branch is by far the best we've had. The most helpful & friendly staff.
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March 2019 by Debbie S.
We have been a USBank Customer for over 30 years, when they were Downey Savings. Opened our account at a branch in South Orange County. This branch is by far the most helpful and friendliest we've had. Lori and her staff are wonderful.
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June 2018 by Alcom Solutions
This bank has the friendliest people. They know my name and even wave when I walk by.
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February 2017 by Victoria Nelson
Nice employees!
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February 2017 by ANTONIO MORAN JR
Atm never works and the place stinks.
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December 2016 by Taylor C.
I started banking here about six months ago, I love love love that they are open until 7pm and open sundays. I recommend them.
