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December 2023 by Noreen J
I came in to return a pair of leggings that did not fit me. I usually am a size M but recently after starting new medication, I’ve fluctuated between sizes and have been trying to see which fit me best. I discovered the size L was too big, especially when working out so, of course, I checked the return policy and confirmed that verbatim if something is too big you can return it. Moreover, Athleta offers a 60 day trial period to work out with the clothing and see if you like it or not. I think it’s fairly obvious why someone would not want to work out in leggings too big on them. When I brought my return - the other employee (might have been a manager, another older lady) who wasn’t even servicing me, told me she’ll validate the return but I “can’t just return something because it’s too big”. Uh, the literal policy on Athleta says otherwise. It was embarrassing how loudly this all went down and the lack of customer service that was afforded to me, meanwhile I saw them interacting very positively with the customers ahead of me, who didn’t look much like me. I wonder why. The previous review that gave them a generous 3 stars might give you some insight.I love Athleta’s leggings - but if you’re in Napa, you’ll get better vibes and energy at Lululemon in downtown - where I’ve never had an issue.
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September 2023 by Mikasa Yeager
Worst customer experience ever, I came in with my daughter to exchange, not return some items I got as a gift from my employees. From the moment we walked in all 4 employees present at the time we're staring at us like we were some weird bugs or they've never seen Hispanic people walk in. After Sam (the cashier who helped me) saw the total amount of the items which I did not wanted to return, once again just exchange. He denied my transaction, I guess he thinks brown people cant afford to shop here lmao. Needless to say we were discriminated against because of our skin color. We've lived in Napa most of our lives, never had experienced racism at its finest. However another Athleta was able to process the exchange no questions asked. Will be sharing this experience with friends and family
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March 2023 by Lara Young
Nice Athleta location, always clean. Primarily posting a Warning- do NOT do the threadUp exchange! I sent in a ton of stuff, all in perfect condition, brand name and got $2.45 of credit. Not even worth the gas to drop at USPS.
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January 2023 by Claus Blem
A broad selection of clothing, all very popular. Excellent staff and easy to find in this shopping center.
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January 2023 by Beverly Leonard
Great customer service.