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July 2024 by Antonio Martinez
I had a bad experience in that store. I went to get a new SIM card because the one my cell phone had on it didn't work. I explained my problem to him. I gave him my phone number and my ID. He told me that it wasn't on the account and that my phone wasn't on the account either. I told him that it was not possible for him to check again. He laughed at what I told him as if it were a joke and he said sorry, you are not in the system and you are not authorized to give you a sim card. I told him to please check again. It was not possible, they laughed, there were two people who were working and one of them told me, you don't understand, you can't get it right, I'm going to be someone else ? in front of more customers, they all turned to see me, it was very embarrassing and they told me to leave, I told them to speak up. to att to see what the problem is and they laughed what a bad service out there with att they were very kind and solved all my problem over the phone the person did not explain how it was that they did not find me in the system with my ID and my phone number
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June 2024 by Bob Hurley
Best experience ever. Marco and Gabe were great!
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June 2024 by Ruben Barron
Zion helped me out with getting my iphone set and everything transferred over. He was patient and helpful even though I didn’t buy my phone from this store.
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June 2024 by Richard Bumpus, CJF
Had a problem and it was promptly taken care of. Much appreciated.
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June 2024 by Delfina Romero
Always a wait here but the staff is great, knowledgable and friendly
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June 2024 by Jimmy Aguirre
Love this store, great staff super helpful
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May 2024 by Kasie Albrecht
I really want to give a shout out the manager who helped me today. Although things weren’t resolved as I would have liked them to be today it was at no fault of the employees and I know things will work out eventually, I just have to wait longer than I would have wanted. He went above and beyond to try and resolve the situation for me and I truly felt valued and cared for as a customer. All in all, I’m very happy to have switched over to AT&T and look forward to my next visit.
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April 2024 by Kenneth Mattson
I visited the store inquiring about an upgrade for my iPhone. Jonathan helped me right away and walk-through the process. He is very knowledgeable and excellent in customer service. He went through step-by-step from my account to the products. It was an excellent experience.
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February 2024 by Cyr S.
AVOID THIS STORE OR ANY AT&T AUTHORIZED RETAIL - PRIME COMMUNICATIONS LOCATIONS AT ALL COST! The staff is poorly trained, has horrible customer service, lacks common sense and will screw up your account, add features you do not need or want and will threaten to call the police on you if come back and ask them to fix their mistakes. I had a horrible experience working with JAVIER. I came back to have him fix my account after he completely effed it up and he refused. He refused to provide me with the Store Manager's name, contact info or any contact information for a lead/supervisor. Javier left me without a working phone for over a month, changed my plan even which resulted in $130/monthly increase and when I came back for help, he told me that if I didn't leave the store he would call the cops for "trespassing." All because he couldn't own up to his mistakes. PRO TIP: If you don't know what you're doing, ask for help or find something else to do. I purchased 2 phones a month ago. I informed him that one was my work line and that it needed to stay active. I also mentioned that I wanted to keep my plan as it was, to not touch or mess with it. He deactivated my work line (took a month to get this up and running again), and changed my plan and added features that don't even work with my phone. I spoke with AT&T who sent me back to the store to get this sorted out. When I arrived, Javier was helping another customer transfer their data. He asked me to wait, so I did. He literally stood there staring at the phone for over an hour. At some point he told me he would charge me $5 for the SIM card, which I did not agree with, but was willing to pay. He then told me he would not be helping me because he had to close at 7 and that I needed to leave the store or he would call the police as I was trespassing... it was 6:55pm and he was still transferring data for the other resident. I filed a complaint with AT&T Corporate - hopefully they can assist even if this is a authorized retail store. I also send an email to their regional and district manager. I'm including their emails below in case you have/had a similar experience. Regional Manager email -
[email protected] District Manager email -
[email protected]
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January 2024 by Alec Parker
Amazing level of service here, they really go the extra mile (and then some) to help out their customers. Jon and Javier helped me in a time of need to regain service, and helped me with corporate to get my old number back, while other stores simply said “you’ll need to call 611.” I’m sure anyone who has had issues with their cell service provider can relate to the frustration of dealing with multiple 800 numbers to get a result, but he was willing to go through it all with me, and help me navigate to the proper departments. 11/10 service. This will be the only AT&T store I do business with moving forward!
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November 2023 by Martha Álvarez
Terrible attention and service!!!
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October 2023 by colton valentine
Store manager was impatient and rude as others have stated
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September 2023 by rosa gutierrez
Muhammad helped me set up my Apple Watch. ❤️.
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September 2023 by Karie Nuccio
Great service!
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September 2023 by Rebekah K
Courtney, the representative that helped us, was amazing! She was very helpful, personable, and attentive to any concerns my wife and I had regarding opening a new account. Arguably, the only reason we decided to choose AT&T over the other carriers we visited that day, was because of her. She deserves a raise.
