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November 2023 by Marianne Steinhauer
My experience with B & B was very positive from the beginning tothe finish. All were friendly and professional. I will definitely have my car serviced by this shop, great customer service!
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November 2023 by Michelle Mosher
B&B has gone above and beyond what I could ever expect for finding parts for my Chrysler. They are always extremely friendly and helpful. I would recommend them to anybody. You couldn't ask for a better experience.Services: General repairs & maintenance
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November 2023 by Lawrence B.
They were suppose to grease my suspension and changed me for it but they didn't. Had to take it to another shop in Napa to get it done. They said they did it bit obviously did not yet they charged me for it. Just another 100 bucks but I trust Hilarios tire and brake for suspension and shocks. Bummer but i would not take my truck or car here ever againI took this vehicle in for service a month ago for this. Not only did they mess this up the young boy went on a joy ride. I again say DONT go here for service.
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October 2023 by DS Pearce
Excellent communication on repairs that might be necessary. No pressure, just suggestions of what would have the highest priority. Suggestions for future work for consideration.The work we had done was great. Very professional operation.Service: General repairs & maintenance
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October 2023 by vicki albright
My FAV MECHANICS OF ALL TIME! I can’t say enough about this place. They are so THOROUGH, and conscientious, friendly, honest- PLUS- it’s WOMEN OWNED AND RUN! The ONLY place I take my cars!Services: General repairs & maintenance
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October 2023 by Connie Ophus
The folks at B&B know how to provide good, friendly service ! The attention to detail in explaining what is needed to take excellent care of my vehicle was over the top. A simple oil change became an eye opening education which I am very greatful for !Services: General repairs & maintenance
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October 2023 by Phil D.
I was buying a car for my wife and asked for an inspection. First, the initial call was so friendly, professional, thorough, and thoughtful. I only had a few days to "test" the car and they were able to get me in right away- even though they were booked. Normally I wouldn't ask for an immediate appt, but she understood this situation.I'm glad I took the car there. They did a thorough inspection! They also texted me a link to a detailed report with pictures which was well worth it. Unfortunately, the car had too many issues for me to decide to keep it.. BUT fortunately they saved me potentially $2000-$3000. This is a good honest business. I'm taking my business here.
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October 2023 by Eric M.
We've taken our cars here for over 5 years because they are honest, thorough, and their bills are itemized along with pictures and descriptions of future work that might be needed. We recommend them highly and they are super nice people too!
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October 2023 by Joseph N.
Insurance paid $12,500 now my 2011 is not runnable , they scratches my hood left and right . Minor leak to severe damage my coolant almost coolant reservoir. Did they accepted that their fault. The entire almost a month they're only dumb shop & mechanic who touch & fix the car before now major leaking .I brought this to be aware . They will ruin your . Saying this in good faith
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September 2023 by Steve Viscia
Always helpful and explain in detail what they do. They make you feel like part of their family and stand behind their work. Great place to bring your automobile
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September 2023 by Sally Silvia
This was my first time bringing my Audi Q5 to anyplace other than an Audi dealer and I ended up being very happy that I did! The service, from my appointment reminder to the follow up email, was excellent. I appreciated having a detailed analysis report, complete with photos, sent to me, detailing what services were recommended and whether those services were urgent or something that could wait awhile. I also like the thorough explanation of what the service entailed and why it was important.In addition, the staff is friendly, clear in their communication and very straightforward. The cost was very reasonable and I will certainly bring my car back for future servicing!
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September 2023 by mike dulin
Absolutely awesome team! Just had our vw camper in for some very complex problems and they went above and beyond to get the van running right again. They are incredibly thorough and clear when explaining the issues. They do exceptional work and get customers back on the road quickly. I’d recommend the B&B team without hesitation. Thank you!Services: Electrical repair
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September 2023 by derek wintermote
Excellent service! Had an appointment for Monday to swap out my alternator, but my existing alternator gave out the Wednesday before. Had my vehicle towed to the shop Wednesday afternoon and the team at B&B had it fixed the next day. So happy I found them and I will definitely be coming back.Service: Engine repair
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August 2023 by Timothy Scott
This is the only shop you need in Nap!! The customer service is amazing. Very reasonably. Everything is thoughtful from the detailed car report you receive via text to the hidden rubber duck in your car.
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August 2023 by Cheryl Lawton
I really appreciate B&B's excellent customer service and attention to detail. I also appreciate that they take pics of the work they perform or issues they find to better clarify what's going on. Thank you for consistently providing the best care for my car!
