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January 2024 by Red Is (Lost)
I was so thankful for the ladies at this location today. I showed up at my wits end, fraud had locked me out of my account and my money, and to top it off another branch out of town didn't tell me to start a new account and transfer my funds I needed an appointment. Jennita was a sweetheart and spoke to her very busy coworker and she agreed without hesitation to thankfully help me despite her full load of appointments for today (I hadn't had access to funds for a week and resolving was taking way longer than I was told so I need access to my money or I wouldn't have money to even put gas in my car) well Lourdes or Lulu as she told me was a saint and fit me in between appointments and quite literally saved my day and entire week making it so I could get access to my funds FINALLY. I am so greatful that someone saw I was in such a bind and had the compassion and empathy to help me out when I really needed it. These girls went above and beyond to save me and I am greatful beyond what words can convey. Thanks again ladies. You rock!
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January 2024 by Rachelle K.
I was so thankful for the ladies at this location today. I showed up at my wits end, fraud had locked me out of my account and my money, and to top it off another branch out of town didn't tell me to start a new account and transfer my funds I needed an appointment. Jennita was a sweetheart and spoke to her very busy coworker and she agreed without hesitation to thankfully help me despite her full load of appointments for today (I hadn't had access to funds for a week and resolving was taking way longer than I was told so I need access to my money or I wouldn't have money to even put gas in my car) well Lourdes or Lulu as she told me was a saint and fit me in between appointments and quite literally saved my day and entire week making it so I could get access to my funds FINALLY. I am so greatful that someone saw I was in such a bind and had the compassion and empathy to help me out when I really needed it. These girls went above and beyond to save me and I am greatful beyond what words can convey. Thanks again ladies. You rock!
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December 2023 by Blanca P.
Horrible service, young man at the Home Solutions/Business Adv no manners at all, very rude. Do not recommend, don't waste your time going to that branch.
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November 2023 by Barbara S.
Only 1 teller. Always. Makes for long lines and even longer wait times. Great service. Just takes way too long.
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September 2023 by A S.
Horrible customer service. I called them for a bank question and was on hold over 30 minutes and the person could not resolve my issue. I have had numerous calls with the customer service for credit card issues and same thing. No one can make a decision. I am changing banks very soon.
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April 2023 by Barbara Shearer
No business teller and only 1 clerk. 4 people standing around watching.
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December 2022 by ez zar
One of the worst banks in Napa: truly dreadful coming here as they only seem to have 2 working tellers, nevermind if there’s a long line (referring to a line reaching the BLOODY DOOR), it’s all right & good…no need to worry about customers and their time. SMH!
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October 2022 by S. A
May I suggest that you compress the branches and move employees to a single branch so that at least one branch in the napa valley can serve full hours to the public?? Bank of America lacks real customer service. I get it, they may be understaffed, however the Trancas location states that the night deposit is available since all branches seem to close at 4pm. When I got there, the night deposit had a sign saying “sorry for the inconvenience we are not taking night deposit” so I drive across town to the 1st street location, I slipped my envelope into the night deposit but it seemed like a tight fit, there is no way to call and confirm the deposit was received. I get it, there is online, however I am trying to make a deposit for a 80year old who doesn’t work computers well. So sad our big banks have turned their backs on “community “ customer service. Frustrated.
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October 2022 by Nick DiFlorio
Lisset was incredibly generous with her time and went above and beyond to help me. Thank you!!
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July 2022 by Claudy Riley
The second time they opened the doors lateToday , nothing was written in a website that they were closed because today was Holidays???
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May 2022 by Russell Jones
worst bank ever was scammed out of my disability money Bank America knows it wasn't me someone else did the money out in a different area totally to where I'm at they could care less about repaying my money I would never ever deal with Bank of America again on anything I regret and want to safeguard you people do not deal with them ever they are a low-life bank and they don't care about you.
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March 2022 by John Gilligan
Always a pain. Waiting for a banker as I watch four of them talk around the water cooler.
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February 2022 by Sallie alfaro
May I suggest that you compress the branches and move employees to a single branch so that at least one branch in the napa valley can serve full hours to the public?? Bank of America lacks real customer service. I get it, they may be understaffed, however the Trancas location states that the night deposit is available since all branches seem to close at 4pm. When I got there, the night deposit had a sign saying “sorry for the inconvenience we are not taking night deposit” so I drive across town to the 1st street location, I slipped my envelope into the night deposit but it seemed like a tight fit, there is no way to call and confirm the deposit was received. I get it, there is online, however I am trying to make a deposit for a 80year old who doesn’t work computers well. So sad our big banks have turned their backs on “community “ customer service. Frustrated.
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September 2021 by Julie Fu
wonderful! She is detailed, patient, professional, and friendly.thank you??
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July 2021 by adam vargas
This bank is now closed on Saturday so I think I need to take money out and get another bank that is open on Saturday
