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January 2024 by Justin Verville
Worthless can't even answer a phone call yet I'm expecting you to hold my money???
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December 2023 by Ramiza FAHEEM
Branch Manager Christina Salas helped me with my banking needs and she is the best associate in Bank of America, north Napa. Super friendly and amazing person. Her fast service and intelligent personality made my daily errands much convenient. She is an asset to the bank! Great job Christina! May God bless you and your family!
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March 2023 by Chống Độc Tài
Irregularly opening business hours.
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February 2023 by Leo Galvin
Absolutely horrible attitude and customer service (or truly, lack there of) from Jeremy. This branch never has enough people working, the wait is always horrible, and then after that to not get what you need and have them look you in the eye and tell you they didn't have time AND dont care, with other customers in line to witness,? No wonder this branch is failing. Theyve trimmed hours, cut days, etc. There is 1 teller on a Friday afternoon but multiple people sitting in offices doing nothing except chatting with each other? Gross.
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February 2023 by Regan Goodin
If I could give a zero, I would . Not to the teller, but to management. There is one teller and ten people in line. There was 3 when I walked in , 30 minutes ago
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February 2023 by Val T.
Once again I am in line with 1 teller and a ton of people in line. They are trying to penny pinch with employees. This review is not a judgment of the hard working employees. Its management that can't cut with a buck and hire some more people. Ridiculous. I am considering withdrawing my money and going somewhere else.
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January 2023 by Wendy C.
13 people in line and one teller. Come on BofA!! Employees are walking around should be able to jump in and help!
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December 2022 by Raja Orr
There was only 1 teller with a line of 20 people. We trust these banks with our money but they don’t have enough money to hire staff to help us… seems suspicious.
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October 2022 by Chenoa F.
Horrible Service. Checker was rude as can be. I was considering opening an account but her bad attitude changed it hat very quickly.
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April 2022 by Laurent D.
I was at the BofA branch on a Thursday morning and needed to make an international wire, which is pretty straightforward and should not take more than 10 minutes. I was told the manager had to do that and she was busy but I should make an appointment for the following Monday. That was poor service in my books.
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February 2022 by Chris Walden
Worst service I have ever experienced. Today while waiting in line, I watched the teller tell a 90+ year old lady ( who is obviously hard of hearing) that they could not help her out a stop payment on a check. The customer was told that she should log in go her online account to cancel the check herself because the bank was short staffed. Customer was clear that she does not know his to use a computer. They still refused to help. Stay away from Bank of America. They are the absolute worst.
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August 2021 by Grey Skold
Can’t comment on the interior, but there are 2 standing ATMs and a drive thru ATM so I love how I rarely need to wait in line to use an ATM compared to the Chase across the street.
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March 2021 by Vincent S.
BofA's horrible customer service is compounded by REALLY horrible management. Do you like being disconnected multiple times while trying to get them correct THEIR mistake? If so, this is the place for you! I just wasted 45 minutes of my life dealing with incompetent bank representatives, and they said I have to call back again tomorrow to finally resolve the situation. They can't just automatically do it for me! What a joke of a bank!
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October 2020 by Darren C.
The precautions they take during these times are excellent. I went in to purchase a money order today and felt safe and sanitary. Wonderful.
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June 2020 by Jpatrick Dineen
The entrance and exit should be reversed to allow the people always waiting I line to get in the building where there is cover from the sun and rain. So ridiculous and torturous. Already have to wait long enough so do SOMETHING for your customers.
