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February 2024 by Kathy Mathe
Helpful staff and great prices make this store a happy place to shop.
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February 2024 by RF Quinn (CHEF BOB)
Go in often - got Blantons today- its never on the shelf!!!!
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February 2024 by Gary Michaud
Disappointed they didn’t have Grand Darm Champagne
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February 2024 by L Mar
Get wine and spirits chain with a very large selection. The staff was very helpful and knowledgeable.
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February 2024 by Suzanne Sattui
Best prices around!?
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July 2023 by Rob P.
BevMo requiring a scan of your drivers license in order to make a purchase. This new "policy" places your private personal data at significant risk (as we all know, they'll eventually be hacked). If you've experienced this violation of your personal privacy, please contact BevMo's corporate offices and file a complaint. In the meantime:
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May 2023 by Ned Fraser
Wide selection.
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April 2023 by Evie Liles
Today was my first time shopping there. I’m from out of town and didn’t know around the store. Jason was so friendly to me and so helpful. Thank you, Jason!!!
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April 2023 by Robert S.
I went into Bev Mo with my friend to purchase a bottle of liqueur. We are both 70 years old. At the check stand I presented my credit card and ID. The clerk then asked for my companion's ID. She did not bring her ID to the store as I was the one purchasing the alcohol. Without both our ID's we were refused the sale. Where is the common sense in that policy. I did find the liqueur next door at Safeway and it was three dollars cheaper. Silver lining.
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March 2023 by LRH H
Great selection of wines, liquor and beer. Rewards program was easy to sign up for and get discounts.
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March 2023 by Ben L.
The store manager is the worst! Not helpful, rude and also vindictive! All started when I returned a corked bottle (full). She came over to cashier area and asked for a paper receipt, which I didn't have. So she immediately said she couldn't help and turned her back and walked away. I followed and said look up my rewards account. She said she couldn't access. I said you access it every time I buy something when you ask my number. I explained I have an online receipt that gets emailed with every purchase. After I produced it on my phone, she then helped with an exchange. Obviously her lack of knowledge of how her company worked embarrassed her in front of her employees. (She's since changed store policy requiring paper and instructed her cashiers to tell customers such- contradicting corporate policy see below)Next time I went into the store a few weeks later, the same manager sought me out to ask me all about how my account tracks purchases and emails me receipts. When I explained, she said well no one knows how that happens. I shrugged, paid and left. The next time I shopped, the cashier gave me my paper receipt and said in case I need to return a corked bottle I will need the paper receipt, which appears to be a policy in Napa now. I will note that the bevmo return policy says in the second paragraph, "Don't have a receipt? Not a problem!" There seems to be a disconnect with the Napa store not abiding by their own corporate policy! Further, since the original incident with this manager, my online account was changed, including my history of purchases got deleted and my email preferences no longer existed! Hmmm... coincidence?! Of course BevMo corporate offices haven't responded to let me know who changed my rewards account and how it got changed. So small of her to be so vindictive and unhelpful. It's not like there aren't other wine outlets in Napa. lol
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March 2023 by Pikka GTR
Can I give this place zero?You need to train your managers better. When I came in and asked for his name for a complaint , he refused to give it to me. He sarcasticly asked me: well what's your name? Then he refused to give me your corporate number, and told me I can go online to look for it myself. Is this the quality of service your corporation tolerates ? I hope not.I came up to the counter to pay for my items after browsing for about 15 minutes. While standing in line behind another customer , the cashier vehemently demanded I show him my ID. I nicely replied I can show you my ID once I am at your register to pay. He still demanded it, saying I am trying to get my friend to buy liquor for me. Does this logical make sense to anyone? If I wanted to do that , why wouldn't I just stay in the car? I'm literally at the counter , in line, with my wallet out trying to pay.I'm usually a pretty laid back person, but this behavior is unacceptable. You have lost me as a customer of 15 yrsTrain your leadership to treat customer concerns better so they next person won't have to go through what I did.
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February 2023 by Fernando Suarez
Always good wines and prices, also return policy unique.
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February 2023 by Lisa P.
We went in to shop for a large party , spent over an hour gathering items to come to the front of the store with my husband & his ID & credit card. Since I was not driving that day I had no ID on me.They refused to process the order unless both is us had a scannable ID. May I mention that I am 59 years old & the manager helped us for that time & never mentioned their new rules? Off to Safeway now, not a good customer experience.
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February 2023 by Pikka G.
Can I give this place zero?You need to train your managers better. When I came in and asked for his name for a complaint , he refused to give it to me. He sarcasticly asked me: well what's your name? Then he refused to give me your corporate number, and told me I can go online to look for it myself. Is this the quality of service your corporation tolerates ? I hope not.I came up to the counter to pay for my items after browsing for about 15 minutes. While standing in line behind another customer , the cashier vehemently demanded I show him my ID. I nicely replied I can show you my ID once I am at your register to pay. He still demanded it, saying I am trying to get my friend to buy liquor for me. Does this logical make sense to anyone? If I wanted to do that , why wouldn't I just stay in the car? I'm literally at the counter , in line, with my wallet out trying to pay.I'm usually a pretty laid back person, but this behavior is unacceptable. You have lost me as a customer of 15 yrsTrain your leadership to treat customer concerns better so they next person won't have to go through what I did.
