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March 2024 by Lisa Dodd
I was traveling to Sonoma for an urgent matter on Veteran's Day. I got to Napa and my tire completely blew out. I had to get it towed and the nearest reputable shop was Big O. What tremendous luck I had. The store manager, Eric helped me right away. He tried to get our existing tire and when there was no stock, he got me another brand that matches perfectly and saved me money. He had a lot of work that day, but was able to get me in very quickly and fixed my tire situation with high quality. I was even able to address my urgent matter. If I didn't live 2 1/2 hours away, I would go to Eric for all of my tire needs. Thanks so much!
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February 2024 by Rani Patentreger
Outstanding service from the Napa Big O Tire Team. Very courteous and knowledgeable.I highly recommend this business for your car.
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February 2024 by Taylor Langendorf
This is the second time purchasing tires at Big O. I came in for the Presidents Day Sale and the staff showed me the available options without trying to upsell the more expensive tires and services. I also appreciate how fast they put on the new tires considering I didn't have an appointment. Will definitely be back again.
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February 2024 by Norma Cervantes
They were fast with the oil change and told me about my oil leak that I already knew about my Honda.
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February 2024 by Jacqueline Simpson
I’m a big fan! They are helpful, honest, so knowledgeable, quick and amazing to work with. Highly recommend! Working with Joe was a huge plus, thank you so much Big O Tires!!
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February 2024 by Darshell Bell
This is the best Big O that I have been to thus far and Joseph Brainard was an excellent customer service rep.He was honest about my front brakes and told me that I still had some time before I have to replace them, when another mechanic told me that I needed to replace them immediately.I would definitely recommend thisBig O.
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February 2024 by Patrick Crass
The people at the Napa office did me a solid. I had a blown tire and messed up my alignment. They took care of it all quickly. And the cost wasn't bad for the damage I'd done. Thank Big O' Tires
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February 2024 by L.E. Shryack
The store manager Joe met me as I was walking towards the building. I gave him the key and he was off to begin my walk-in oil change service. He notified me of what services could be needed with my mileage. He and the other employees that I dealt with were exceptionally nice and thorough. I felt like I was in excellent hands. Love the Napa store.
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December 2023 by Wynton Doty
Called them on Monday "hey I need an oil change, should I reserve a spot?" Got told "no it'll be quick" cool, I come in on Wed and hear "yeah you should come back in 2½ hours, it's too busy" okay fine I can get lunch. I come back later: "yeah it's gonna be 2 hours for the oil change" are you kidding? What a mess. I drove next door to the packed "Budget" place, got done with the oil change in 10 minutes after waiting 20 minutes behind 3 other cars. Big O must be embarrassed to look out their window every day.
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December 2023 by Todd Burleson
Best shop in the Valley. I'll trust my car with Eric and the rest of the crew here anyday for any service. Honest, reliable, straight-forward service.
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December 2023 by Sam Jamison
Visited this Big O for first time to replace front brakes. I explained I had a bit of a time crunch and Eric said they could meet it. They ended up 15 minutes ahead of schedule and all with super personable service!! Great work Napa Big O and thanks so much!!
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November 2023 by Robert Hickey
Big O Tires did an excellent job of fitting me in during Thanksgiving weekend. They got me in-and-out within 90 minutes. Great service and very friendly.
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September 2023 by Tracy Thurmon
Manager Eric and his excellent staff are always pleasant and helpful to the customers. My husband and I have been going to the Napa Location for over 20 years and never have had a problem. We always recommend this location to friends and family.
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August 2023 by Kevin Tunnell
I went to the shop on a Friday asking for a tire rotation. They told me they were understaffed so they wouldn’t be able to get me in until Saturday. Totally fine, I understand.Came in Saturday to drop off the car. I made the mistake of not checking all the paperwork before signing. They call me an hour later saying that they are finishing up the oil change and are going to replace the cabin filter but won’t do the rotation because their technicians believe I need new tires. (Another shop later told me I easily have more than 10,000 miles left on the tires) So they refused to do the work I asked for, did some extra work that I didn’t ask for, tried to sell me tires I did not need, and the worst part, they did not finish changing the cabin filter and left the filter on the floor of my car along with everything that was in my glove box. I will not be doing any further business here and I HIGHLY recommend you don’t either.
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August 2023 by Kenny Schwing
I have used Big O Tires to maintain my vehicles for the last 10 years. Their prices are reasonable, they are on time and never recommend unneeded services. I’m very comfortable with them.
