-
March 2024 by Kristen Elliott
So helpful!!
-
February 2024 by JC CHAVEZ
Jackie is the best. Definetly best car rental place ..thank you jackie
-
November 2023 by Antonella Persia
Very affordable price, the delivery and return of the car was very fast since I had booked through the budget website. I paid for a cheaper car and they gave me a Kia Soul, very comfortable and impeccable. I will definitely rent here again
-
October 2023 by Lee M.
Just had a wonderful experience at Budget we had an issue with our rental and Jackie of budget could not be more accommodating. She made it so easy to replace our vehicle.
-
September 2023 by Beth B
I enjoyed the experience, even though I hated the suv I was given. The person assisting was wonderful, the process fast and easy
-
August 2023 by Darrin K.
Not just truck rental, but a full-scale agency with cars of all classes, from economy thru premium categories. First time at this location was a winner for me. I'm a Budget business member. I typically use the Vallejo, CA agency. But this location had a significantly better rate for my booking than Vallejo, so I decided to go with Napa. Driving to wine country for any purpose never disappoints. Such a lovely overall area of Cali. Jackie, the lady running the agency treated me with courtesy & respect which was really appreciated. My car--a shiny blue metallic Nissan Sentra with only 20k miles--worked perfectly as a new car should. Major advantage of this location over several other agencies including Vallejo's is a handy after hours drop-off service. Park your return in the ample-sized lot surrounded by several new car dealerships and just drop your keys into the secure slot adjacent to the main entrance. This option worked supreme for me. Shhhh, but this location also has a free overnight accessible lot. Meaning you could--in theory & in practice--park your personal ride on their lot (loose gravel behind the agency and accessible via Silverado Trail). Drive off in your rental for the length of the reservation, returning anytime day or night to drive off your personal vehicle. But, I didn't work up the courage for that move, idk maybe another time? Personal cars left there overnight are at owner's risk of course. And of course, I always recco renters take out Damage Waiver Insurance for their rented cars. For the peace of mind of PRIMARY coverage, which differs significantly from SECONDARY coverage typically offered by your credit card. Something happens to your rental with Primary? Basically, just hand the agency the keys and they take care of it. Secondary coverage (if ever called upon via your credit card)=NIGHTMARE. You'll potentially loose a few years of your life in stress having to go that route! (Never happened to me but I'm hip to the fine print, potential pitfalls & repercussions of a damaged rental car without crucial primary coverage). This agency is also located conveniently on busy Soscal Ave. near major bus lines that can take you back to Vallejo (Line # 11) or even major transportation hubs like BART, SF Ferry, and beyond during normal transportation times: vinetransit.com. Great job Napa Budget!
-
June 2023 by Janice T.
Jackie at Budget/Avis on Soscol in Napa is an excellent service representative. She went far above and beyond today to make sure I was taken care of and had the best car available on the lot. She is patient, knowledgeable and extremely good at her job. Thank you very much, Jackie. I live in Napa and I look forward to returning to you for all my future rental needs.
-
May 2023 by Sharon W.
We rented a 12 ' box truck from Budget. When my husband went to pick it up they forgot to include the dozen blankets I paid for. I tried calling the local place where we picked it up and got reservations. The person I talked to had no clue what I should do so I was transferred to another person who had no clue. He transferred me to another person and that number was disconnected! Decided I would just have them take off my credit card when I turn in the truck. We stopped at a motel for the night and there is NO way to lock up the back of the truck. Again I tried calling and was transferred to Road Side Service. Again the person who answered had no clue. Again I was transferred to someone and turned out it was reservation desk. Then he transferred me to Road Side service again and the same cycle started all over again. Their communication is terrible!! Will never use Budget again!!
-
May 2023 by gina thornton
Be very careful to read your rental agreement, they put a 1/2 tank gas charge on it without telling me so I filled up my tank before turning it in. No recourse at that time.
-
April 2023 by Kristen N.
So we have rented from here twice now and they do great job. The cars are in good shape (todays rental had 359 miles on it) and they are open on Sunday. Win win. Jackie gets you all squared away at the counter and the cars are close by and they have a night drop, great rental and in the heart of Napa!
-
October 2022 by Tina F.
Picked up a car here to drive back to San Francisco. The woman at the counter was an absolute joy to speak with. Very sweet and made several recommendations for when I revisit Napa. I'm actually going to give her a call when I come back to town.
-
October 2022 by Mark O'Donnell
Really easy to reserve online, pick up and return. The clerk, Jackie, is friendly and efficient. Jerry the cat is a sweetheart.
-
October 2022 by Tina Farlow
Picked up a car here to drive back to San Francisco. The woman at the counter was an absolute joy to speak with. Very sweet and made several recommendations for when I revisit Napa. I'm actually going to give her a call when I come back to town.
-
May 2022 by Cody Jurrens
The lady that runs the counter at this one is such a sweetheart she gave us a great car and everything was quick.
-
February 2022 by Sophie G.
Do not get your rental here!!! I had the worst experience ever. Long story short Jackie turned me away at pick up and now I won't get my $ back for 10 days! SCAMMERS