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October 2023 by Lee M.
Just had a wonderful experience at Budget we had an issue with our rental and Jackie of budget could not be more accommodating. She made it so easy to replace our vehicle.
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August 2023 by Darrin K.
Not just truck rental, but a full-scale agency with cars of all classes, from economy thru premium categories. First time at this location was a winner for me. I'm a Budget business member. I typically use the Vallejo, CA agency. But this location had a significantly better rate for my booking than Vallejo, so I decided to go with Napa. Driving to wine country for any purpose never disappoints. Such a lovely overall area of Cali. Jackie, the lady running the agency treated me with courtesy & respect which was really appreciated. My car--a shiny blue metallic Nissan Sentra with only 20k miles--worked perfectly as a new car should. Major advantage of this location over several other agencies including Vallejo's is a handy after hours drop-off service. Park your return in the ample-sized lot surrounded by several new car dealerships and just drop your keys into the secure slot adjacent to the main entrance. This option worked supreme for me. Shhhh, but this location also has a free overnight accessible lot. Meaning you could--in theory & in practice--park your personal ride on their lot (loose gravel behind the agency and accessible via Silverado Trail). Drive off in your rental for the length of the reservation, returning anytime day or night to drive off your personal vehicle. But, I didn't work up the courage for that move, idk maybe another time? Personal cars left there overnight are at owner's risk of course. And of course, I always recco renters take out Damage Waiver Insurance for their rented cars. For the peace of mind of PRIMARY coverage, which differs significantly from SECONDARY coverage typically offered by your credit card. Something happens to your rental with Primary? Basically, just hand the agency the keys and they take care of it. Secondary coverage (if ever called upon via your credit card)=NIGHTMARE. You'll potentially loose a few years of your life in stress having to go that route! (Never happened to me but I'm hip to the fine print, potential pitfalls & repercussions of a damaged rental car without crucial primary coverage). This agency is also located conveniently on busy Soscal Ave. near major bus lines that can take you back to Vallejo (Line # 11) or even major transportation hubs like BART, SF Ferry, and beyond during normal transportation times: vinetransit.com. Great job Napa Budget!
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June 2023 by Janice T.
Jackie at Budget/Avis on Soscol in Napa is an excellent service representative. She went far above and beyond today to make sure I was taken care of and had the best car available on the lot. She is patient, knowledgeable and extremely good at her job. Thank you very much, Jackie. I live in Napa and I look forward to returning to you for all my future rental needs.
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May 2023 by Sharon W.
We rented a 12 ' box truck from Budget. When my husband went to pick it up they forgot to include the dozen blankets I paid for. I tried calling the local place where we picked it up and got reservations. The person I talked to had no clue what I should do so I was transferred to another person who had no clue. He transferred me to another person and that number was disconnected! Decided I would just have them take off my credit card when I turn in the truck. We stopped at a motel for the night and there is NO way to lock up the back of the truck. Again I tried calling and was transferred to Road Side Service. Again the person who answered had no clue. Again I was transferred to someone and turned out it was reservation desk. Then he transferred me to Road Side service again and the same cycle started all over again. Their communication is terrible!! Will never use Budget again!!
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April 2023 by Kristen N.
So we have rented from here twice now and they do great job. The cars are in good shape (todays rental had 359 miles on it) and they are open on Sunday. Win win. Jackie gets you all squared away at the counter and the cars are close by and they have a night drop, great rental and in the heart of Napa!
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February 2022 by Sophie G.
Do not get your rental here!!! I had the worst experience ever. Long story short Jackie turned me away at pick up and now I won't get my $ back for 10 days! SCAMMERS
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November 2021 by Olga E.
We rented a vehicle thru Priceline and paid for the collision coverage. When my husband showed up with the reservation # and his ID and credit card Jackie said she needed 3 forms of ID and turned him away. Before that she kept him waiting, skipped him to help another Caucasian customer. She told him to transfer reservation to Fairfield. When I called Fairfield Budget I called to ask what we needed to facilitate a rental with a reservation we made online. He informed me that an ID and major credit card was all that was needed. He then called me back that Jackie at Napa called him and told him that in my husbands case to ask for a 3rd form of ID. He said it was out of his hands and to bring an additional ID. The lady at Napa was an older Caucasian and my husband a black male. I called the Budget main number to file a complaint of discrimination when I spoke to the receptionist she also confirmed that only a major credit card and ID was needed. I explained the situation, that my husband had not signed his credit card yet but was a simple fix by signing the card she agreed and she researched the locations requirements and they only requested an ID and credit card. THE FACT THAT THIS LADY WENT OUT OF HER WAY TO MAKE IT DIFFICULT FIR US TO GET A RENTAL IS SHAMEFUL. We came from Glendora Ca to visit family in Richmond and Suisun, our car broke down and had to leave it at the dealership here for service, to have this kind of treatment is horrible. I'm guilty of not signing my credit card but have never been turned away just asked to sign and proceed with my purchase. The complaints department was closed, but I will be escalating this incident.
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September 2021 by Ben
Terrible. I brought a truck here and service was good. A few days later they charged me an extra 200$ I went back and asked what happened because I had my inspection receipt and payment receipt. They (Jackie) gave me attitude and I’m contacting corporate now. I returned the truck with no damage and it had more fuel than when they gave it to me. Scam
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February 2021 by Robert S.
Do not ever rent a car from the budget Avis here in Napa! The guy Dave that works here is the most uncooperative and unpleasant gentleman. I rented a car here for my family to go on a weekend trip and the minivan cost me $400 and it stinks like animals on the inside massively and it is as dirty as can be. I asked the gentleman to put some air freshener or something in it and he told me he had nothing and that nobody told him about it so it is what it is. Not willing to change it to a different vehicle or anything. This has been an extremely unpleasant experience as well as a waste of money to rent a vehicle that should be half the price. My recommendation is to never rent a vehicle from this budget/Avis here in Napa. Go to Fairfield go to the airport drive your own vehicle do whatever you have to do but this will be a unpleasant experience for you.
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September 2019 by George D.
I rarely write online comments but I had such a bad experience that I must exhort you -- DO NOT RENT HERE. I recently rented a truck here and had a TERRIBLE experience. 1. LOUSY CUSTOMER SERVICE. The Budget rep, "Dave," was rude and impatient when my wife picked up the truck. He was abrupt but OK with me (a male) on the phone. Does he treat all women customers this way? 2. DIRTY TRUCK. The truck was FILTHY inside and out. We had to spend a fair amount of time scrubbing the cab so it has habitable to drive for 6+ hours. 3. LOUSY TRUCK. The truck was OLD and WORN. Lots of dents, scratches with wheels out of alignment -- it constantly pulled to the right. We would have cancelled and rented elsewhere, but on a holiday weekend there were no other options in the area. We tried. Do yourself a favor -- RENT ELSEWHERE. AVOID NAPA BUDGET TRUCK RENTAL. Even if it costs more, it will be worth it in safety and peace of mind. Moving is hard enough without dealing with a guy like Dave and the crappy trucks he allows to leave his premises.
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November 2018 by Nicole Lieske
If you're only open until 1 on Sundays, please change it in on Google rather than take it out on potential customers. I called simply wanting rates to compare for a later date and would have called back during business hours had I been told them rather than talked over and scolded.
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April 2018 by Susan Archer
I rent trucks from This family run business frequently. I help clients with their moving and also do staging as part of my real estate business and appreciate the consistency Dave and his sister provide.