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November 2023 by Alex A.
horrible experience, staff was incredibly un-helpful. Rude and unprofessional. not very intellectual. The entire establishment looked unkept. Would absolutely recommend against staying here.
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October 2023 by Kathy S.
This place is fantastic! Recently totally upgraded, we walked into a clean room without yucky old carpet but designer wood vinyl flooring, and all the bathroom and beds and decor updated. Colors of light grey, cream, and white. Got in to our room right on time. The owner and his wife, Raju and Darcy, very nice people. Best part...the bottom of the bed under the mattress lights up through motion detector so you can see your way into the bathroom in the middle of the night...then shuts off. Highly recommend...very clean and made to be cleanable....
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October 2023 by Svein Helge Larsen
Basically, this is a nice place, with nicely renovated rooms. The rooms appeared very up-to-date and fancy in many areas. With a few exceptions: outdated appliances and a microwave that didn't work, but this will surely be fixed. In addition, there were large gaps between the outer door and the floor, something if not quite ideal.Another aspect that Chablis Inn needs to work on a little further is the cleaning itself. The rooms may seem clean and nice, but the floors are very dirty. A little extra effort with the floor cleaning and this will surely be fine.The staff, at least those we encountered, appeared to be pleasant and accommodating. The only thing I reacted to was that for some reason I had to pay 10 dollars extra, i.e., 10 dollars in addition to the sum I was shown via my relevant booking page. I asked what this amount was for but feel that I did not get a particularly good explanation as to why I had to pay an extra 10 dollars. But anyway, 10 dollars is just 10 dollars and no big deal.All in all, my impression is that the Chablis Inn seemed like a well-run place.
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October 2023 by Phil Hopkins
Clean, appliances in out dated. Roomy bathroom. Comfy bed. Aways from downtown. But a block from The Famous ButterCream Bakery!! Best apple fritters and Champagne Cakes! Sunday brunch can always be a full house!!
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September 2023 by Kelly B.
Absolutely disgusting. It's not what it looks like don't waist your time booking here they will rip you off and charge you different prices. Told us the room was over $400 for the night and then when we stepped away from the counter the next guy in line was told $200 for I'm not kidding you THE SAME ROOM! The girl working the desk said keep in mind this is Napa. Also the ac unit made noice, water pressure was the most comical thing I've ever seen, and the lovely homeless encampment right out the window was a lovely view. They were banging and building crap out there and when we brought it up to the lady she said yeah the city knows there's nothing we can do. Umm but your going to continue charging astronomical prices for somewhere that's run down and disgusting? Got it! I'm warning everyone DO NOT STAY HERE!
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September 2023 by David C.
Worst stay in a hotel that I've ever had in my life. They have a bee infestation and bug problems. I was out in a room where I came out and there was a wasp nest. They knew about it and didn't even as if I was allergic or even given a heads up. When they moved me rooms the next room had a bug problem. Dead flies all over and a bug crawling across the bed. When I brought the bug and let them know I was met with attitude from some younger girl tell me there is no one above her for me to talk to and refused to give me the number for management. I wasn't giving the attendant attitude at all when this girl decided to jump in with attitude. Then was told all they can do is refund me but I would have to leave. Worst hotel ever.
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September 2023 by Heather Noe
For a 2-star, this hotel was great. Great lighting, ironing board, hair dryer, very clean, well maintained grounds, 5 out of 10 on the mattress. The AC and the mini-fridge in the room are very loud - I felt like I was living in a Stanley Kubrick film. I had to use ear plugs to drown out the high--pitched squealing from the fridge motor and the ominous pulsing from the AC unit. Sound from other rooms was as expected for an older hotel. Would have been nice to include a wine/bottle opener in each room, considering the area.
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September 2023 by BLew Whooo
The remodle since last year is amazing and ongoing. I love the new look of the rooms, definitely 5 star vibes. We stayed here last year and booked again. The staff is really nice and accommodating when they can. Bathrooms need somewhere to place soap or bottles while in there, but other than that, I will book again next year.
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September 2023 by saksit247
Stayed one night for a short visit to wine taste. Newly renovated rooms was clean and spacious. Front desk person was friendly and helpful. Would stay here again.
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August 2023 by Amanda Mctiernan
Some of the rooms have been upgraded and are nice and modern however the office staff micromanages every single thing you do. Ex: we booked a 2 bedroom for a night before wine tasting and needed a pit stop for restroom and changing, 2 minutes after entering our room we were harassed by the office agent about the number of people she watched exiting our vehicle and entering our room. It’s not a friendly or welcoming environment.
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July 2023 by Dee M
This place deserves 0 stars! I got this place through a discount website, and the photos and price on the website were decent, so I booked, but once I arrived, the place was a dump!!! Also, the rooms had a strong paint smell, as someone had just painted them. See attached photo. There was no way I could stay here, and I requested a refund. The owners refused and still charged my credit card even though I did not stay there. The lady at the front desk is horrible; she has very poor customer service !!!! Save yourself a headache and book somewhere else!!!!
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July 2023 by Clay Nelson
Elizabeth at the front desk was awesome!! She was so kind at checkin and gave us a a discount card to a local winery which we ended up loving! The rooms are newly renovated and for the price, it is a beyond great deal! Recommend to anyone considering!
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June 2023 by Gabi F.
Small smelly rooms. Front desk lady is rude and unprofessional.Place stinks like curry. Pool not heated. Do not stay m this awful place. It's not an Inn. They treat you like crap. The lady at the front desk was psycho. Stay away
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June 2023 by DeAnna M.
This place deserves 0 stars! I got this place through a discount website, and the photos and price on the website were decent, so I booked, but once I arrived, the place was a dump!!! Also, the rooms had a strong paint smell, as someone had just painted them. See attached photo. There was no way I could stay here, and I requested a refund. The owners refused and still charged my credit card even though I did not stay there. The lady at the front desk is horrible; she has very poor customer service !!!! Save yourself a headache and book somewhere else!!!!
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June 2023 by Sarah Savage
Chablis Inn is currently undergoing construction on some of their rooms but what they are doing is absolutely beautiful and did not disturb our stay at all. We were there for x3 nights and the family ownership was so friendly from start to finish. They are reasonably priced for a great location (walking to shops, restaurants, grocery and bike trails). We will be staying here again on our next trip and cannot wait to see the finished product.
