-
April 2023 by Ashley Hayes
Friendly staff great sales almost always going on
-
April 2021 by abigail brown
Lovely customer service, wide array of products and a wonderful manager who was very friendly and nice! Plus they gave me a free sample! Really nice!
-
February 2021 by Juan Jimenez
Staff makes you feel welcome and is very helpful with answering questions. Professional products at a competitive price!
-
June 2020 by Taryn McConnell
Best customer service
-
January 2020 by Janice Ahuna
Always a pleasure!
-
September 2019 by Ana Amore
"It's offensive to ask someone for a cosmetic license" Lol. Needed to get some hair dye before work and instead of asking me over the phone or informing me that only people with a cosmetic license may shop there I'm now late for work and my hair is still a mess. Thanks!
-
April 2019 by Future M.
Usually there is really friendly people working here and I've had no issues with the store. I've even been running in late and they have been able to ring up my products and let me run in and run out. Today was exceptionally different. I walked in and asked if they had a certain product in the back for overflow and the employee told me that they just got a shipment but because it came late today they can't put it out. There was nobody in the store so I don't really see why there would be a valid reason to not put out new inventory. I wanted to buy three or four of these items and was told that because it came in "too late" they haven't been able to open any boxes of their inventory. I understand it is 5 PM but I don't understand why opening a few boxes to make a sale to a very loyal customer coming to the store. I definitely will not be back after this experience. I usually use this store as well as Salon Centric for all of my needs and I will make an extra effort to go to another city because of the customer service that is lacked at the store.
-
April 2019 by Amber P.
Usually this location is in stock on everything and if they're not, they do get shipments in frequently. Very organized here and the cashiers are helpful. All in all good spot!
-
February 2019 by Shana Jones
Ive been a stylist for 6 years and have NEVER been treated with such disrespect going into a cosmo prof. Edith was extremely rude and made me and my son feel very uncomfortable in there. Will not be returning to the Napa cosmo prof. Thankful for the lovely ladies at the petaluma location.
-
October 2017 by Heaven Leigh
Marissa is very cool and knowledgeable!
-
July 2017 by Priscilla Daniels
It sells pro beauty products, need license
-
June 2017 by Marilyn N.
I was headed to a party and needed a quick eyeliner since mines had dried up so I stopped by and we were able to use a tester to get my eyeliner done and the ladies there were fine with it since we bought a lot of products. They were very helpful when it came to getting specific shampoo sets for me, to finding hair dye brushes once shown the coupon book and I even had a conversation with one of the girls about her earrings about Ghost Town Tattoos. The store is very organized and they constantly take inventory to check if they have everything. We were also able to pick out some really awesome nail polish set by Morgan Taylor even though I cracked one ( ;0; I will be replacing it as soon as I can call in and find a store that has the one I'm looking for). There is not much parking but since it's in a more secluded part of town theres always parking available. Once you enter it's like a candyland or paradise for nail polish/makeup/hair product or really any cosmetic junkies on a budget. They'll really help you and recommend their favorite products as well so it's overall a great experience! Slay on! Marilyn Nguyen
-
May 2017 by Maria E.
Unbelievable bad customer service,I lost my card went in to the store to get a new one and they don't even have me in the system as a professional Cosmetologist, when I asked why I am not in the system the girl said I don't know. They only have my record as an student. Also they have no idea about the products they are selling if you ask them a question their answer is, I don't know.
-
February 2017 by Jessica K.
I try not to come to this store because every time I do the customer service sucks, today was no different. My sister and I came in for supplies, after I bothered the employee about developer we got to the register. I give her my card and she starts ringing us up, total is 146 so my sister pulls out 200. " I can't break 100" umm..okay? Well we didn't have change either so my sister tried to give her a card but then.." I can't take your card because it's not your Cosmo card" .....holy crap....power struggle much or are you mad you're working Sunday? Whatever you do avoid this beauty supply there are plenty of Cosmo prof stores in the Bay Area. And to the girl working the counter......sorry you couldn't make it in a salon but your attitude maybe part of your failure. Bless your heart
-
October 2016 by Barrett Corrigan
Nice and helpful people that work there and a great selection.
