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November 2023 by Darlene Novoa
Ron Cooper was our salesperson and he was very patient, knowledgeable and easy to work with. This was our best experience buying a car. Filling out all the required paperwork was very fast. Excellent service.
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November 2023 by Val P.
My car was making a very LOUD grinding noice in my back drivers side wheel...Thank God I knew not to drive on it!! Janice had the mechanic take a look!! It was the wheel bearing & it was really bad!! So bad that my tire could have fell off!! Janice wrote everything up quickly so as the mechanic could start on it right away(& they had the part there too!!) Janice kept me informed the whole time!!! I was out in no time & on the road again!!! Hanless Napa Subaru thank you for hiring GREAT people!!!
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November 2023 by Sarah Maureen
All the staff at the dealership were so nice and made me feel extremely welcome and taken care of. Victoria was outstanding and made sure I understood how to use the vehicle’s features before I drove it off the lot. I can’t say enough good things about the service I received. Would definitely give them my business in the future!
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November 2023 by lea castrillo
Great customer service! Ron was amazing and very knowledgeable. Tried their best to get me out fast.
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October 2023 by Katie Kim
Cherry is the best!Impressed her professional and warm hearted insight!Perfect! Happy!
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October 2023 by Darren Loveland
Great service from start to finish. Dominique was our salesperson and she was fantastic. Very efficient, knowledgeable about the car, services, and more. We were in the market to buy a new Forester for almost a year, Dominique stayed in contact but was never pushy and when the stars aligned we made the purchase. The finance manager was great (way better than the previous finance manager) and got through all of the paper work fast, which we greatly appreciated. We'll be back in a few years for our third Subaru purchased from the Napa dealership!
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October 2023 by Honeewax
I had a great experience at Hanlees Napa Subaru. Originally I was going to the Walnut Creek location, had a 2024 Ascent on order. Nothing negative happened there but unfortunately I had a family emergency and needed a safe vehicle immediately for travel. Knowing I couldn't get an 8 seater 2023 at WC location I looked around and found one at Hanlees. Cherry was great! It was a stress free environment. I didn't even suggest negotiating and walked away with a great deal. I think I was in and out within 2 hours and Cherry continues to check on my satisfaction.
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October 2023 by Mel Tearle
So far so good. I was extremely pleased with the deal I got from Hanlees on my new CrossTrek. I was able to move out my old lease on a Mazda without any issues, and my dealer is now in Napa.
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October 2023 by Bruce Brescia
My car buying experience at Hanlees Subaru was excellent from the time I called to inquire about a vehicle to completing the paperwork. Thank you for making the process so easy.
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September 2023 by Gizelle C.
The easiest car purchase ever made. My son had been doing research and was in contact with this dealership upon finding a car he wanted to test drive. Dominique set up the appointment and was responsive and attentive to my son. Since we were coming out so late from the East Bay, Dominique confirmed that he was still going in for the test drive and made certain we were in good hands. We were introduced to Cherry when we arrived and she graciously assisted my son and answered all of his questions. The original car he came to test drive was not what he was looking for, however, Cherry found him what he was looking for on the lot. She listened to his needs and delivered. The process felt seamless as we were in and out with my son's dream car in no time. Through it all there was no pressure. Cherry and the gentleman who processed my son's loan app were kind, attentive, thorough, and most importantly trustworthy. If you're looking to buy a Subaru, Hanlees Subaru in Napa is the place to go! Thank you Cherry for making my son's first car purchase an easy and memorable experience!!
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September 2023 by David P.
I had the absolute best car purchase experience of my life with this dealership. Dominique in sales and Carlos in finance at Hanlees Subaru in Napa were professional, not pushy at all, extremely helpful in answering questions, communicative, and made my overall buying experience a great one.Dominique went so far as to put the car on hold for me for a couple days, as I was coming from a couple hours away which allowed me to see it, test, drive it, and take my time making a decision on options and financing. Would definitely recommend sending anyone to this dealership the next time they're looking to buy a new or used car .
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August 2023 by Allie Gross
Fantastic experience at Hanless Subaru with Janet. My engine overheating light turned on while moving back to college cross country solo and my car needed quite a few repairs. Janet was incredibly helpful throughout the entire process and they were able to get my car fixed sooner than expected. Thank you!!
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August 2023 by Alicia Formato
Thank you Ron Cooper and Victoria for the amazing service and getting me in my dream car! Amazing prices and amazing staff! Don’t go anywhere else for your car needs. Hanlees Subaru is the place to go. The have the best prices around ?
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August 2023 by C L.
Definitely work with Dominique. She was super helpful and responsive. It was a pleasant experience.
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July 2023 by Maria B.
Just got my daughter a Subaru from this great dealership. This has been the 2nd car I have bought from Hanlees and for a good reason. Every aspect of working with this business was stellar ,whether on the phone talking and texting or in person . Honest people doing good work. Love it!
