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November 2023 by Louis Sarchett
On Monday 11/13, I found the truck I wanted. Contacted Chris and made arrangements to come in on Tuesday 11/14. Bought the truck and was in and out in a small amount of time. Best Customer Service I have ever experienced. Thanks again Chris and Elliott. I love my Tacoma.
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November 2023 by Troy Townley
JVT was very easy to work with. I do not live in the area so we had to coordinate a bit remotely. Tyler was up front about pricing and held the car for me for a few days without a deposit. They work directly with my CU so we had financing lined up before I arrived. Coffee and restrooms were offered on arrival. My Sales Rep Tyler was there quickly to show me the car and test drive. Car was fueled up and ready for my 400 mile drive. Finance was easy and Elliott was informative.
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November 2023 by Matt Shirk
Scheduled a service appointment for a Saturday 3 weeks in advance because that is the only day I can take off work. I got there at 9am and there are 10 people waiting to drop off their vehicle with only 1 person checking them in. Each person takes 15 minutes to check in, so I'm looking at a 2.5 hour wait JUST TO DROP OFF THE CAR FOR SERVICE. Meanwhile there are apparently dozens of other employees milling around, chatting and doing everything EXCEPT helping customers. Don't waste your time here. At least at Vallejo Toyota they actually acknowledge you when you come in....
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November 2023 by Thuan Nguyen
Joseph Carretta is a very nice car salesman for providing great customer service experience professionally. He was very honest and straightforward with me. I feel very lucky to find one from this Jimmy Vasser Toyota dealership of Napa. I would love to buy it from him again in the future.
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October 2023 by Jerry Walters
I want to thank my salesman, Joseph Carretta for all his help. As always, a great experience. I have been a customer at Jimmy Vasser for many years and have had great service in both sales department & service department. This is why I keep coming back. Very happy with my new Corolla.
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September 2023 by Michael E.
My wife and I purchased a 2023 RAV4 Limited and we couldn't be more pleased with how everything was handled. Very smooth transaction. Special thanks to Lucas, Tyler and Mariano. All 3 very knowledgeable and customer focused. A great experience. Thank you allMike and Carol
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September 2023 by Connie B.
I tried to get a service advisor for a major problem with my Prius and I was sent to an answering service. No Real person..,, how does that help me?I bought my car from them also. Very disappointing...
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September 2023 by Greg Hammond
The BEST purchase experience I have ever been a part of, and Chris did a fantastic job, knowledgeable, kind and professional, a trait that is not to common these days in the sales world. Based on my experience I would buy again from Vasser Toyota in Napa.
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September 2023 by Mark Homer
Just bought another car at Jimmy Vasser Toyota where we've been customers for 25 years. Chris Ettell did a great job for us along with Tyler and the entire staff. We appreciate their knowledge, friendliness, and patience (we always have LOTS of questions). Thanks to all!
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August 2023 by Remeca A.
A bit disappointed because I had the best customer service when I was purchasing the vehicle, however with follow up questions after calls and emails, zero response. They were super quick to contact me when I was going through the process, but crickets after the sale.
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August 2023 by Ambriel Alvarez
I had such a great experience buying my first car with Joey! He was really helpful and never pushy. When the car I was on the waitlist for arrived, I realized I didn’t love it and Joey helped me find a comparable replacement for a great price and I got to drive off in something I liked even more. He made sure to get me set up on the Toyota app and all the electronic aspects before I left.Best experience I could’ve asked for :)
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August 2023 by Jacqueline Cooper
Amazing service! I have come to this dealership to buy my newest car and came right to Anthony Rangel who does nothing but the best for you. I had previously bought a Corolla from him in 2020 and have been in the market to upgrade and I knew this was the place to go back to. He makes the process of buying a car so easy, he’s very friendly and knowledgeable about everything you ask making him the one to go to when you want a great experience. Buying a car is something people typically dread doing just because of the process and how long it takes but I just went this past weekend and I was in and out in 2 hours or less. Anthony made sure I got a great deal and helped negotiate a deal that worked for me. If you come visit this dealership, make sure he’s the one you go to!
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August 2023 by Chris Bowman
The service department has always been great. Super friendly and never feels like they are trying to gouge you. There might be cheaper places in town, but I love the reliability and fact they never try to hard sell you. It seems like the team always goes out of their way to ensure they try to give you the best deal possible.
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August 2023 by Pam B.
ABSOLUTELY 5 Star Treatment & Easiest and Stress Free Car purchase we have ever made. Thank you LAMONT JONES & YOUR TEAM for making it happen for us, We appreciate everything you done to make it and easy, our whole experience was great, we drove way Happy . We would without a doubt recommend Lamont Jones @ (707) 515-9395!!
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August 2023 by Vivica G.
I will have you all know I have never ever purchased a car in Napa and I live here. I have purchased 5 in the past and they have all been from other locations. Just the thought of having to deal with an uptight, snobby car sales person from this town didn't seem like a fun time (Just a bad past experience). That said, I have ate my words with Mr Lamont. If you come to Jimmy Vasser ask for Lamont Jones! He actually works down the street at their relative dealership Chevrolet but, he's able to come on over to Toyota. Lamont made the entire process easy Peasy and no pressure what so ever. He took it one step at a time. I appreciate that so much! I'm happy with my purchase. Thanks Lamont! Give him a call (707)515-9395
