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January 2024 by Martin torres
Joey is a really good guy I have been knowing him for about 4 years or so. He really looks out to get something you like and affordable price. I can tell he loves he’s job witch is really good not too many do now a days. Just wanted to do a review for him keep up the good work Joey. Highly recommended
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January 2024 by Felizardo Balderrama
Very helpful and friendlyThank you
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November 2023 by የኛጥበብ EthioFidel
Nice customer service and I'm so happy with the discount
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October 2023 by Jennifer hernandez
I purchased a custom order which came out exactly how I wanted. Every single detail was spot on I couldn’t be happier with the order.
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October 2023 by lidia vasquez
This store is Amazing! Luis is always so knowledgeable and helps me find exactly what I’m looking for each time. He makes it so easy to find something I like. Love this Location!
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October 2023 by Trent Peterson
The staff are very helpful and well versed in helping anyone coming into the jewelry store. They have a wonderfully beautiful arrangement of different items that appeal to anyone's taste.
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October 2023 by giancarlo manriquez
This place is great I went in and purchased a gold chain for myself and it’s still doing me good I’ve had no problems with it I highly recommend this store ??
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October 2023 by Tania Medrano
Thank you so much for helping us and find my new anniversary set.
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October 2023 by Arizbeth Garcia
Luis is always helpful with helping me pick out special occasion gifts.
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October 2023 by Andrea Rodriguez
Outstanding love the service , was helped out by a nice gentleman very friendly definitely recommend Luis
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August 2023 by Nico Minardos
I’ve been going for several years and Luis and Joey have always helped me out every time. I have nothing bad to say about them 10/10 would recommend to anyone
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June 2023 by Thelma Patricia Payne
I've been to this location twice in the last month and received aggressively rude behavior from a female manager. The 1st time she ignored when I said that I have two accounts one closed one open and in a very rude tone insisted that I was wrong. This weekend I returned to do a return and she was equally rude and refused to take multiple gold chains out for me to see at the same time. She also tried to convince me that I hadn't handed her my ID when she literally had it in her hand. Loud and wrong with no apology. I will never shop here again.
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March 2023 by Connie Mock
Earrings were a problem. Wouldn't stay fasten/closure had a very unsatisfied and unhappy experience . Was a birthday gift that turned out awful.
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December 2022 by Kevin McMorrow
I won't ever go to Kay ever again.I purchased my wifes wedding ring over 5 years ago. The ring was covered as long as it was inspected and cleaned every 6 months. We did everything they said to do, and for the most part, there were no problems. We did have some of the smaller diamonds fall out a couple of times, but it was taken care of. Then, this year, this young punk kid that works there told my wife she couldn't have her ring inspected 2 weeks before the 6 month cut off. We were going out of town, and my wife wanted to preserve the warrenty. When we got back to town, she was one day late of the 6 month cut-off, and what do you know, a diamond was missing. This little s#%t told my wife that the warranty was void because it had been longer than six months.Whatever you do, don't go here. Apparently, they want to take your money and then do everything they can to make sure your warranty is voided. Perhaps that's because their product is garbage in the first place.
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March 2022 by Christina W.
So I brought a piece of jewelry in Mexico. Not from them but I came in to ask if it was truly platinum silver. Two people told me it wasn't. I did a charge back on my credit card & the cc company asked if I could get a second opinion from a similar merchant in writing. I came in to get it from Kay's and they won't give it to me in writing. Had no problem telling me my item was fake and to sell me one of their real platinums. But they refuse to help me. The cc company said they need a similar merchants second opinion. It's not like it was going to be used in court. But y'all made your money though right.
