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March 2023 by Pamyla Means
Worked with Napa Kitchen and Bath on kitchen remodel a few years back. They were very great in helping me to achieve the kitchen i desired . Now they are helping me remodel two bathrooms. Neverending patience, great ideas, always looking for just the right fixture within my budget, skilled and professional.So great to work with!!Service: Remodeling
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April 2022 by Frank H.
I would highly recommend Heidi at NKB. She did a great job finding the right subway tile that would work with the colors of the kitchen cabinets, countertops, and wall and trim paint. She was very patient and went above and beyond to find a tile that worked perfectly!
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November 2021 by Janet G.
I too would give NKB more stars if possible. Heidi is fabulous to work with. I had to replace a broken item and Icera said I had to work through a distributor to replace it. Heidi could not be more helpful and happy to assist me in locating this piece for me. It was a really a very small item- but she made it easy for me. Thank you for your help!
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April 2021 by B H.
If I could give this business 10 stars I would do so. Heidi and her staff were excellent partners in my kitchen and bath remodel. She is so knowledgeable about her products and offered suggestions that enhanced our remodel project. Even with a slight delay due to the Covid-19 pandemic the project was finished very close to the scheduled completion date. We could not be happier with the beautiful results and highly recommend this business.
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November 2020 by Randy B.
I have just concluded a most unpleasant and unsatisfactory experience with Napa Kitchen and Bath(NKB) and it's owner, Rodney Bosche. We went to NKB for help on a home remodel, the major feature of which is the construction of a corner bar. Rodney visited the property and came up with a bar design. He neglected to tell us that his design had the bar at "bar height," not counter top height. His design might have been appropriate for a free standing bar, but he knew that was not what we were ordering. He knew the bar would be in a corner opposite the kitchen. We will be spending almost 50% of the original order to have the bar height reduced 6". We also were replacing some kitchen cabinet doors. We were never advised (until the order was already "final") that once the order was submitted to the fabricator it could not be reduced or modified. The day after the order was submitted we received a bid for installation. There was an implication that the installer was independent, at least Rodney did not see any need to disclose he was not. We decided to look at his contractor's license and discovered that Rodney held the license. Within 2 business days of the submission of the order we asked Rodney to reduce the number of cabinets. He said this was impossible even though it was also impossible that fabrication had started. He refused to exercise any influence he might have; he was in it for the money, not for the client. These were not our only problems. We ordered an illuminated mirror for a bathroom which Rodney implied was custom. It was not and we bought it on line for 30% less. He also suggested appliances (wine cooler, beverage refrigerator and ice maker) that I purchased directly for 40% of Rodney's prices. Finally he attempted to charge me more for the quartz slab which would become the bar top than I could have bought it for at the stone yard. Even if you live in the North Bay, go to a truly professional company, Sincere Home with warehouses in Oakland, SF and San Jose. We consulted with them on replacing Rodney. They were knowledgeable, responsive, professional and a pleasure to deal with. If only we had gone there first.
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March 2019 by Fran Cassayre
Wonderful.!!!!°°!!!!!
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July 2018 by Ananda T.
Heidi was nice to work with and did a good job with helping me pick materials for my kitchen but has been terribly unresponsive after I needed help when my new $4000 American Range Oven broke in less than a year.(Napa Kitchen and Bath is a rep for American Range and highly recommended the oven to me.) Additionally, a cabinet panel fell off within the first few months. (The contractor she works with can't seem to get cabinet to attach permanently so it's been an ongoing issue!) I am reasonable and understand that things go wrong but I spent over 50K on a new kitchen and expected a little more follow through. Seems like once they have your money they don't care what happens. I've been patiently trying to get through to them for past two weeks. Heidi won't take my calls or respond to my emails so I'm on my own. Wish they stood behind their products and work more. Would not recommend!!
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March 2013 by Shirley L.
Super in every way. My countertop replacement went off without a hitch and turned out beautifully. This business is organized, they show up when they say, consider your schedule, and finish the work in a timely manner. Heidi must be the most patient person in the world to put up with some of my questions. In addition, they stopped by and picked up my faucet, sink, garbage disposal and brought those items with them. All involved are very knowledgeable and willing to take the time to help you get what you want.
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August 2011 by Richard B.
Over the past couple of years these wonderful folk have done a couple of projects for us. The most recent was just finished yesterday. They are very approachable, reasonably priced, timely, and do an altogether fantastic job.
