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January 2024 by Elynnm26 C.
Wonderful dealing with the new owners! Service and communication was prompt, through, and clear. Mr. Amlani took the time to get to know me personally and is looking forward to being a cornerstone in the community. Definitely recommend visiting this location for advice, cleaning, new purchases- anything you need!
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December 2023 by Michael A.
Sadie helped me buy the prettiest bracelet for wife for Christmas! She loved it! Thanks Sadie!
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December 2023 by Giorgina N.
Sadie helped my dad pick out the best bracelet for my mother! She loved it. He gave her the best Christmas gift! Thank you Sadie!
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December 2023 by Pamela Q.
I have been going to Napa Valley Jewelers for over 20 years. I was very sad when I got a letter from the owner to inform me and the rest of his patrons, he was retiring and selling his business. Because I had been a patron for so many years and received great ,professional service, I wanted to give the new owner an opportunity. So I went to Napa Valley Jewelers and met the new owner Altaf. I ordered a gold pendant. I was assured that he would call when me the pendant arrived. He said, it was no problem if I didn't like it, he would put it in his display case. A few days ago Altaf called to let me know the pendant arrived. My husband and I drove an hour to the store. The pendant was silver. After we left the store , Altaf called and told my husband that I miss understood him! Further, He told my husband that he told me on the phone, he wanted me to come into the store and see if I would like the silver pendent first and then he would order the gold pendant. This does not make sense, why in the world would you purposely order the wrong pendant just to see if the client likes it?! I don't appreciate the fact that a mistake was made and the owner decided to tell my husband a blatant lie to make me look bad. This is VERY BAD BUSINESS!!!! So sadly no more Napa Valley Jewelers for me.
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November 2023 by Susan Sanders
I Brought my Grandmother's ring to Blue Diamond Jewelers/Napa Valley Jewelers to be fixed. They did an awesome job on a very intricate platinum diamond band. Their work is A+ . Thank you Amy and crew! I am so happy!
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October 2023 by Scott Heitman
I brought in a watch that I recently inherited because it wasn’t working and I assumed it needed a battery. They don’t do watch service in house and needed to send it out to their expert. A few days later they said that it would be $650 to replace the battery. I wanted a second opinion so I denied the service and the watch was returned no problem. I took the watch to Creations Jeweler across town who also sent it in to their watch expert. When it came back they didn’t charge me anything because it’s an automatic watch that doesn’t use a battery, it just needed to be wound (I don’t know anything about nice watches obviously). So the watch expert at Napa Valley Jewelers, that had my watch for several days before sending the quote, was going to scam me $650 to replace a battery in an automatic watch?!!
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September 2023 by Eileen Guerard
I just brought in my wedding set for a 20-year repair, cleaning, and overhaul, and they were fast, reasonable, and cheerful. Thanks for taking care of the Old Girl for me, NVJ.
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September 2023 by Eric M.
I was shopping for my wife Jennifer's BD present and walking by the store I noticed a beautiful pair of diamond and sapphire earrings in the window and I decided to go inside. Altaf the owner greeted me with an air of respect even though I was in flip flops and a tank top! I decided to hold off on the purchase and came back a few days later and met Amy who graciously tried on several pairs and I settled on a pair with her help. Altaf came out of his office and gave me a great deal. My wife was so happy and I highly recommend this jewelry store. Thank you Altaf and Amy you ROCK!
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September 2023 by R J.
Thoughtful, informative, timely service to repair beloved pearl/diamond earrings. I was educated on the value of these earrings, and they were fixed and cleaned sooner than expected. Very knowledgeable, pleasant and polite service, and a lovely selection if you are looking to buy quality.
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September 2023 by Lori N.
I dropped off several pieces of jewelry to be fixed on 8/16/23. They were supposed to call me with an estimate for the repairs. I called them a week later to ask when I would get their estimate. Long story short, I went to their location to pick up my jewelry yesterday 9/2 since no one ever called with the estimate. I do not recommend using Napa Valley Jewelry for repairs. :-(
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August 2023 by Josemanuel Vega
I was a bit hesitant on coming into a jeweler store in Napa because, as a local, I know Napa is a tourist town and can be quite fancy. When I walked in, Altaf, the owner, greeted me warmly and showed patience and respect. I did not get any pushy vibes or any of the salesman tactics I was expecting. I was shopping for something a bit unique for an engagement and Altaf gave me the right guidance I needed. He went above and beyond by staying late and waiting for me because I came back to the store later that day after I finally made up my mind. While there, a friend from high school popped in and we caught up. Altaf was kind enough to pour us some champaign because I was sharing the news that I was going to make a very big step in my life. Altaf is a really down to earth guy and is humble, smart and very professional. He kindly threw in a free resize. Weeks later, our dog chewed up the ring box and Altaf was kind enough to replace it for us. Highly recommend! Even if you are a local!
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August 2023 by Josemanuel V.
I was a bit hesitant on coming into a jeweler store in Napa because, as a local, I know Napa is a tourist town and can be quite fancy. When I walked in, Altaf, the owner, greeted me warmly and showed patience and respect. I did not get any pushy vibes or any of the salesman tactics I was expecting. I was shopping for something a bit unique for an engagement and Altaf gave me the right guidance I needed. He went above and beyond by staying late and waiting for me because I came back to the store later that day after I finally made up my mind. While there, a friend from high school popped in and we caught up. Altaf was kind enough to pour us some champaign because I was sharing the news that I was going to make a very big step in my life. Altaf is a really down to earth guy and is humble, smart and very professional. He kindly threw in a free resize. Weeks later, our dog chewed up the ring box and Altaf was kind enough to replace it for us. Highly recommend! Even if you are a local!
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August 2023 by Elizabeth R.
This place is such a gift to the community, such old school service, and a down-home vibe, but yet super sophisticated and beautiful and talented artists. We went in to have my 92 year old mothers wedding band, cut off and were smitten with the level of service and kindness and we will be back for some more serious shopping soon. Altaf Amlani served us himself. He was amazing. So kind and funny and comforting.
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August 2023 by Robin B.
I have been looking to repair my engagement ring for over a year and then found Napa Valley Jewelers. I was so impressed by the service, staff and outcome. I highly recommend.
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August 2023 by Owen Lynn
My girlfriend and I met with the owner, Altaf, today and he was amazing. He’s very knowledgeable and passionate about his craft, was extremely patient while we explored many options and made us feel very comfortable and taken care of. I would recommend Altaf and his staff to everyone. Hopefully I only need to buy one engagement ring in my life, but if I ever need a second one I’ll definitely be going back to Altaf
