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August 2023 by Michelle K.
I took our family dog here today for a grooming appointment . Instead I received a call minutes later after dropping Poncho off that he was injured during the nail trim part of the grooming . They said they were on the phone with a vet and needed me to come there right away . When I arrived there the bleeding Nail had stopped bleeding but poor poncho was visibly traumatized. All the groomers stood around looking sheepish and the manager did say if he needs to go to the vet later that Petco would pay for it . I did get some back talk and lame excuses as to how this could have happened but the groomer who did it did not seem apologetic and kept trying to insist it wasn't her fault . I was so upset and just heart sick that this happened . They acted like it was not their fault and were quite rude . I do not recommend this new staff or business .
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August 2023 by Savannah L.
This grooming salon works very hard, and i appreciate the women who work there. They all try their best to accommodate many people and their fur babies. They've done amazing jobs on their grooms as well as making each doggie feel welcomed and part of their salon family I've seen them get treated very badly and still get their grooms done. People should be more appreciative of other people's hard work. I would recommend every time. I appreciate you ladies and thank you for working so hard on keeping the puppies if Napa loved and beautiful
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August 2023 by Matt N.
I just took my French bulldog in to get his nails clipped and as my daughter and I were walking around the store looking at the reptile's they called me back up to the store and said they couldn't cut his nails because he was being aggressive. A man in the store called me outside of the grooming room and said he had witnessed the dog groomer choking my dog. I didn't get his name and didn't get a chance to thank him but I appreciate it! He was very upset and was arguing with them when I left. DO NOT GO TO PETCO. If you're choking animals y probably shouldn't be working with animals!
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June 2023 by Arlene V.
I should have known not to bring my puppy here because of the 2 stars. First, the lady at the register who checked me in tried to turn me away for being 8 mins late. So I requested to speak to the manager and told the manager I am coming from Fairfield and I waited for a month for this appt. Then when I picked him up the lady who checked me in was also the groomer. So I don't know if she intentionally did this to my puppy but his face was cut so close to his skin and did a horrible job on my puppy. She also did not trim or clean him around his peri area. They did such a horrible job! Please don't bring your puppy to this horrible place they don't care about the pets here! I also paid over $100 for a crappy job!
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May 2023 by noe g.
I took my 7 week old kitten to get his first shots and the three people there gave me the worst help they made my kitten limp because they slammed him on the metal table now thanks to those three my kitten is limping I didn't get to see the names but it was an old guy and two young people I have a video but I rather not post it since it hurts me to see it over again
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May 2023 by Bin G.
I am beyond upset I try to stay away from reviews but this time I'm feel like it's important to talk about the fact that the people at the Napa location are insensitive. If you're reading this and think it sounds familiar that's because it is a family member already posted about this but I'm the owner of the kitten mentioned. He's 7 weeks old and this was his first time at the vet so I was already nervous for him. My experience with them was horrible not only do they not know how to pick up a kitten but they also dropped him and caused him to have an accident(he completely soiled himself out of fear). It would have been better if they let someone he knows hold him or even held him properly but they failed to do so. He's now shaky and has a bit of a limp he is usually a very playful kitten and has an adorable walk but seeing him be cautious of how he moves is heart breaking. I heard rumors of PetCo being horrible to pets but seeing as the location near to me seemed nice I decided to give them a shot. I expected other locations to be just as nice but I was clearly wrong. If anyone is planning to vaccinate or anything that involves pet hanging I don't recommend coming here. I think paying a higher price is better than paying little and having people drop/slam your pet. As mentioned on my family member's post we have a recording of this and he clearly got "aggressive" (their words not mine) when the older gentleman held to tight on to him(you can see how he was squeezing his ribs/stomach area) (not a single person of my family has ever grabbed him in such a cruel manner) you can then hear as they drop him and he hits the table he is not an aggressive cat not even when I bath him does he meow as loud as he did in the video. I'm sorry for ranting but he is genuinely the cutest kitten ever and I'm just super upset that he was treated in such a way. Even if he is an animal he shouldn't be treated like that maybe it's my fault for trusting a place that had bad rumors going around but I think they should really be less rough on all pets.
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September 2022 by Google user
Love the Tikka Masla! Really fresh yummy naan too. So good!!
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July 2022 by Janell Myhre
Love the Tikka Masla! Really fresh yummy naan too. So good!!
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July 2022 by Jessica K.
I bought fish from here twice and the first time I did they ended up dying from ick. So we ended up getting our fish elsewhere. But my boyfriend wanted a Plecostomus and went to Petco and the guy there said the fish was fine. He brings at home I looked at the fish and it looks like to me so I called Petco and whoever answered the phone told me those kind of fish can't get ick and that I shouldn't treat the tank because it will hurt for fish if they're not sick. So I listen to him and then like a week later I wake up to feed the fish to find them all floating with white spots on them. They all died of ick. be cautious when buying fish at this place. They are almost always sick.
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April 2022 by Jasmine S.
If I could give this place no stars, I would. My name is Jasmine and this past week I popped in. To my surprise, I saw a Russian Tortoise with ONE nostril and a HORRIBLE shell.They had this poor guy on the sales floor before they ever took him in for an exam. I waited 3 days, and on the 3rd day I waited an hour + for him to get back from the vet. Thinking that the time reflected on his health, I was given the tortoise without any information other than "They're ready to go!" I allowed them to tell me this, with intention to visit whatever vet he went to to get the exam summary. They discounted him, due to a blemish on his face. (His nostril has fused into one.) They told me it was a birth defect. I took him home at 135$.The NEXT DAY, my new friend pooped an entire SACK of worms. Like not just a few pinworms; it was almost fatal. I immediately called PETCO, because they offer a 30 DAY policy where (OR SO I THOUGHT) they will cover any vet appointments that may need to occur. I spoke with the ASSISTANT MANAGER. I didn't get her name but I know her face. She tried to tell me LETTUCE is TOXIC to tortoises. What? The assistant manager THEN goes to tell me that "If I want my friend to go to the vet I have to return him." Return him? That's weird. Do you know what they do to animals that need treatment worth more than they are on the sales floor? KILL THEM. I took him to the vet to drop off the fecal samples, and after asking for it, I was granted the summary. Teeny (his name) is in need of a fecal sample, and then medication to get better. He also might have an upper respiratory infection. It will all definitely cost over 150$. Don't listen to PETCO when they say that they can't give out the vet records. They take ALL their animals to SILVERADO ANIMAL HOSPITAL, located at 2035 SILVERADO TRAIL, NAPA CA 94558. They won't give out the patient ID to you so call the hospital with the date that you know the ANIMAL went to the vet. The veterinarians there are very friendly and will most likely help out. And they WILL give out the exam summary. I included mine in this review. This tortoise has been taken from the wild, and then gotten a price slapped onto it. Looking into his eyes as he only had kibble and a small dish of water to survive with less than a foot of space, I knew it was my mission to rescue him. There is another REDFOOT tortoise there and I will visit it every day until it dies. You can see her bones. She is in pain. I can't take it home but I want her to know it's loved. To PETCO it's just another day to make a dollar. To me it was a day to save a life. PLEASE. PLEASE. PLEASE. Only adopt from them when it's an emergency like this. Who knows what other animals are suffering every night in a glass box wishing for a better life. I wish I could go in there, requesting health updates for every animal in there. They almost always have a problem with their fish, and their birds. DO NOT SHOP HERE. AT ANY LOCATIONS. SAVE THE ANIMALS. PLEASE.
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December 2021 by Angie M.
Worst grooming ever. I said specifically that I do not want my standard poodle shaved at all like a poodle. I like her and her face fluffy. I just wanted a trim. Nothing shaved except around her rump. They were also supposed to bath her. When I got her back, her face was cut super short abs her nose was shaved. She was still damp, they barley blew her out. I'm not even sure they cut her nails. I also still found grass and little stickers stuck in her coat. So I'm not really sure what they did other then shave her face, like I asked them not too.
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October 2021 by Pam M.
I know corporate will not do anything but I wanted to write this to inform the public. I rescued a bearded dragon from petco. I know they are not the best Place to buy a exotic companion for many reasons but I knew this little guys fate if I did not at least try. This little dragon has metabolic bone disease. It is caused from improper lighting,diet and the improper use of or no use of supplements such as calcium and minerals. Because of this the bearded dragon starts taking calcium from their bones to try to survive. This can cause death or a deformity as they grow. The baby dragon I saved can not walk properly. I have been working closely with my vet to help him. He is currently on liquid calcium 2 times a day and feeding him throughout the day to get him to gain weight. He was underweight when I rescued him. His X-rays showed his bone density is no where near where a healthy bearded dragon should be. I hope if you are reading this you do your research and not shop at petco for a new companion but a breeder. Breeders will sell you healthy animals and tell you how to take care of it. Please educate yourself! For people who have a bearded dragon a proper set up includes A tube UVB t5 or a Arcada light and fixture (not sold at petco, petsmart etc) A basking bulb that is appropriate to your size of tank. Minimum tank size for a adult bearded dragon is a 40 gallon breeder. Temp should be 100 on the basking side Please do not use any colored lights. It can cause blindness. Buy crickets from rainbow mealworms. They do not have worms. If comfortable roaches are a healthier option. Put the crickets a cup with some calcium or minerals and coat them with it. Switch calcium and minerals off. Offer salad. Please do your research on what is safe for them Lastly use paper towels, shelf liner or tile as a substrate. Something that bearded dragons can't digest or if they do it will not harm them. Sand will cause impaction if digested. The sun is your best friend for a happy and healthy bearded dragon. Take them outside to bask. They will thank you! Hope that helps to the future bearded dragon or current bearded dragon owners out there !
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September 2021 by Jo D.
Took dogs for grooming. Very little customer acknowledgement and was given bill to pay, before I was allowed to see the dogs. On top of that cashier asked if I wanted to leave a tip? Before I had witnessed the outcome of the grooming . Nails turned out jagged, there are plenty of other groomers in town. Do your pet a favor and pass on this store.
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August 2021 by Miranda E.
This is probably one of the most DYSFUNCTIONAL Petco's I've EVER been to. I called an hour before I came into the store to be sure they had crickets before I sat there for 30 minutes looking for someone to help me. They said they did. Get to the store, to see one employee, Ann, who told me they were out of crickets. This store has nothing but problems. It's inconvenient because practically the only place in town you can buy crickets. I get that there is a shortage and everything, but don't LIE to customers on the phone and waste their time. This obviously isn't the first time I've had an issue with this store. Nothing. But. Issues. Don't even get me started on the employees there. Some of the slowest and unproductive people. See 3 employees talking to a lady about bird food while there's a long line at one check stand. (With an indolent checker). I don't do Yelp reviews like this EVER, but just warning anyone before they waste their time at a joke of a store. You'd probably waste less time driving to the Vallejo one and back, at least they have attentive employees. AND STOCK.
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June 2021 by Rob G.
Store only has 3 shopping carts for customers and 1 has a wheel that is locked up. Asked the clerk she advised they have repeatedly requested additional carts but have do not receive a response. This cart shortage effects disabled people as myself the ability to shop the store and purchase large bags or multiple cans of dog food without having to ask a store employee to Carry chosen items. It's disappointing to feel the company does not seems to not care about disabled people shopping their stores