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November 2023 by Joseph Bisconer
Years of overbilling after trying to cancel membership. Started in LA in 2018 and tried to cancel multiple times online and in person and in writing, I had to change my bank account stating it was compromised after they still charged after changing my card and telling the bank to no longer authorize any charges. This happened also to my Partner Sarah and my mother Bridget Folan, over the time span of years they have robbed us of thousands and I know that they won’t even begin to rectify this situation. This place reeks of scammer, go out and hike or something. I have photo evidence of everything.
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November 2023 by Stacey S.
This Planet Fitness checks all the boxes. Clean, friendly staff, machines all work as they should. The bathrooms and changing areas are spacious and have thoughtful amenities. ? ?? Great job!
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August 2023 by Hirvania M. Domínguez
Super small and always crowded too, old and damaged machines! ?it's not kept very clean too ??
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May 2023 by Laurice C Johnson
There is no grab bar at any of the showers. Slick marble out of the showers made it dangerous. The disability was out of order in Napa CA.They need handles at each shower. I call them oh s*** handles at all Planet Fitness
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April 2023 by radly brownston
I enjoyed this gym for the most part. However, when trying to cancel to take a break, an employee told me to cancel by the end of the month and I needed to fill out some paperwork, which he emailed me. I filled out the paperwork and emailed it back and then called by the end of the month to confirm. Later the annual charge showed up on my account. When I called back, I spoke with the GM (who I think he said his name was 'Chris') who flatly said he couldn't do anything about it. He said I needed to come in and cancel in-person. I explained to him a second time that that never came up before when I had talked to a previous employee. Also...if I had to cancel in-person, why is it not a problem that I cancel over the phone AFTER I had been charged my annual fee? I was polite and calm, but was aghast at his remarks that I should have cancelled a month earlier and that it didn't matter what his employee told me. I even offered the email exchange to prove I wasn't making this up and he was uninterested, uncaring, and made it clear to me that losing my business was unimportant to Planet Fitness. He refused to tell me who he reports to (I know Planet Fitnesses are franchised) and then hung up on me when I said I would try to find out. I work in customer service so I know there are a lot of terrible people who run into problems everywhere they go so I always take extra care to be reasonable and calm, which I remained the entire time during the conversation so I don't feel like his rudeness was warranted.
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March 2023 by Mikki Pruett
I hate how busy it is almost all the time, and how small, hours suck! Small would be ok if there was another and it wasn't always almost crowded!I get off work between 3p-11pm and Fri-Sunday I can't come because you close so early! Napa really needs a second planet fitness gym.....
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March 2023 by Michael M
All things considered it's worth the very cheap price. Could use some heavier weights. Also it's confusing that they say it's a judgment free space and yet they have an alarm on the wall that they ring when someone uses proper form on a deadlift with a heavy weight. Also they have photos of cartoon characters crossed out of steroid like people who clearly suffer from insecurity and body dismorphia which is why they take steroids. It seems like bullying to me just at another angle. I think just let people be themselves if that's your intent. Gym Bros will be gym bros and in fact I think a lot of them are very helpful to others as they are so obsessed with the art form that they help others in the gym who lift with improper form. The world is strange these days. Big sign says no critics and yet they are being critical of a certain body type they view as not a victim but none of us know each others stories and I know plenty of guys who were tormented in high school which is why they turn to tren balogne. Food for thought.
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February 2023 by C. B.
The men’s room is FILTHY. Toilets seats are loose and have been that way for months. The shower curtains are disgusting. Shower stalls are as well very dirty. Very disturbing.
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February 2023 by Jim H.
This location needs a major cleaning floors are covered with dust bunnies and the staff had a swifter and just pushed the foot long dust strands under the equipment. I start sneezing when I was working out. For a HEALTH facility at least CLEAN the gym!
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January 2023 by Louie Barbosa
Good place to work out free pizza and breakfast once a month
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January 2023 by Maria G
Very clean and friendly staff with easy access from the freeway; the women's bathroom is so clean.Again, very welcoming gym ! Thank you...
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January 2023 by L G.
There is a lot that can be done to improve. I've been a member for several years, the equipment has never been replaced and is beginning to fall apart. The media is always malfunctioning and the sound on the many of machines that connect to the media no longer work. Additionally, many of the machines have broken or missing parts to them, i.e., cup holders missing. The gym equipment is filthy, really filthy. The tanning rooms are also disgusting, the floors are never mopped, there is tanning lotion spots on the floor and walls that have been there for over a year. There should be more attention paid to overall maintenance of not only equipment, but bathroom facilities too. The staff is friendly, however, they spend most of their time chatting with each other and texting or watching videos on their phones. It is my understanding that the owner also has a Planet Fitness in Petaluma with the same issues. The only positive remark I have is the price - but like they say, you get what you pay for... Owner really needs to step up.
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January 2023 by Whitney Wolfe
Overall the gym is decent and a nice comfy size, nice staff kind of young but do a good job. My only con for this club is that 4 days out the week are not 24 hrs closing as early as 7pm on Sunday’s, my preference is night workouts. This makes me travel to the Fairfield club which is out of the way to say the least.
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December 2022 by Alex Cross
Both myself and my wife used the showers and had similar remarks when leaving.The showers were probably the filthiest I have come across at a PF throughout my travels across the USA. Inside of the shower curtain actually looked like sludge from top to bottom , so not sure what it actually was.Ladies showers and locker room covered in hair
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November 2022 by Taylor Steven
Been a member of this gym for over two years. Long story short, I had the Black Membership amd no longer needed it, reduced it to the Classic Membership. It was a few days before the billing cycle so when the bill came for the full membership I figured I changed it too close to the billing cycle and let it go. A month later and I see I'm still getting charged for the full membership. That's why Planet Fitness makes you do bank payments, also why they do not let you change your membership any way other than in person, so they can keep taking your money. I don't appreciategetting robbed.
