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January 2024 by P L.
Stay away from 1491 Trancas St Shell gas station! The manager tends to close the convenience store for 30 min during the day while he takes a break ignoring and inconveniencing the customer who has just finished putting gas in his or her car. Also, customer can't get receipt at the pump unless you see the cashier. This place is a joke!
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December 2023 by Caz C.
I've had the best service at this station and my cars, the European ones and the Japanese love Shell premium.
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October 2023 by Timothy N.
The Shell station on Trancas in Napa, California should be avoided. NEVER deal with this gas station. Its pumps malfunction; and I was charged $180 for $60 worth of gas. They refused to give me a refund of $120, which I am owed.
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September 2023 by Keval Peña M.O
Apparently the lady who is serving there is too lazy to work.
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February 2023 by Liz M.
Wish I could give this spot 0 stars. Like mentioned in other reviews, the lady who works there is difficult. Loud, rude AF, and just looks like she's been through some serious $hit, so she takes it out on everyone. Not worth patronizing and coming into contact with this lady. Better off going anywhere else, literally anywhere else.
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November 2022 by Ryan Ryan
It is a pretty good gas station with sometimes decent prices and it also has a drive through car wash there so you can get your car washed at
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April 2022 by E. N.
-10 stars. The short old lady with the fried hair and cheap Locs sunglasses is rude AF. Go to the cheap gas station down Lincoln or the Chevron right next to it also on Lincoln by Walmart. Or maybe go to the shell further down the road anywhere else would be better. This snake isn't worth your time or money. She has a sign every morning that says she's in the back and to "yell for her", yet when you do she gets all pissy and throws her attitude around. She gives no acknowledgement that she heard you when you yell for her the first time. God forbid you yell for her a second time because maybe, I don't know, you need gas? She's a real, Cee U Next Tuesday. Just go somewhere else.
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January 2022 by Charles Price
Customer service is horrible would not recommend going to this place and I will never go back
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September 2021 by Kimberly S.
Rude cashiers who actually cuss the customers out right in front of other customers. And all we wanted was a car wash. Sad to say think the manager knows bout their attitude and didn't seem to calm them down or care.
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July 2020 by Emily Shih
The pump did not work well, and the cashier isn’t helpful! I can only get 3 gallons for my fuel reward with the empty tank!!
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November 2019 by M & K TV
I’ve had two horrible experiences at this gas station with the same person. She works around the 10 AM hour during the week. I have gone in to ask to use the restroom after pumping gas and was made to feel that I should not be using the restroom! She wanted to know what car I was driving and if I had pumped gas at the gas station. Then she tells me that the gas station is not really open to the public for use and that the gas station is looking to have it removed. She has made me feel uncomfortable twice in my experience at this gas station rest stop. In my opinion she is a bigot!
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October 2019 by Tamim Popalzai
Very rude and worse customer service
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September 2019 by Monique L.
We stopped at this Shell station on the Silverado Trail in Napa to use the restroom. Upon inquiring for the key we were told we had to purchase something. Napa is a popular California tourist area and I was shocked that a service station would not allow people to use the restroom. I won't be patronizing this Shell station again, ever.
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May 2019 by Nancy P.
This is the cleanest gas station I've ever been to. The ladies that work are very nice. The best car wash in Napa.
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April 2019 by Lisa Medeiros
Very clean.
