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January 2024 by cedrock
The good: 5 stars for Sergio Cano. When I approached the counter (for the second time), he was there working. I told him I needed help with choosing colors I had picked at Kelly Moore(who went out of business this past Friday) from the Sherwin-Williams line of colors. He told me that they could take the colors I had chosen and match them with Sherwin-Williams colors… He did just that and I left with the color codes that I needed. Fast and friendly customer.If not for Sergio, I probably would’ve left their very frustrated. See the following.The bad: when I first walked in and was trying to match colors, I was having some difficulty due to lighting and Color matching and wanted assistance. I walked up to the counter, and a young lady was there. Her eye contact had that “I’m busy but what do you need” look in them, if you know what I mean. When she asked what I needed, I inquired about naming-conventions between Sherwin-Williams and other stores regarding color matching, and she answered my question with a “no”. That was it, she asked nothing else(I didn’t know Sherwin-Williams could color match directly from the cards of other paint manufacturers, as Sergio did when I went back to the counter later), or if there was an issue. After continuing to have problems with color matching, that’s when I went back the second time, and Sergio was there.The ugly: though Sergio’s customer service skills were excellent, the lady Who helped me at first, had very poor customer service skills. She did seem, along with the other lady there, to be under incredible duress, as if trying to meet a project deadline. Perhaps that’s the case, but that should not affect customer facing skills.If it weren’t for Sergio, I would’ve given one star, kudos to Mr. Cano.
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January 2023 by John T.
Good quality paint.Lots of products.Good customer service.Great prices for contractors.Good mobile app easy to useOpens early.
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April 2022 by Keith S.
Terrible customer services at this location. I've never had any bad service at Sherwin Williams until I came to the Napa store. Don't go there they are terrible.
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October 2021 by Adam Trask
Disclaimer: my real name is adam t. I've lived in napa for 30+ years and this store has always been here to help me and the great people of Napa for many years. Through many home and business projects i trust this company.
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August 2021 by Diego Rodriguez
Poor customer service
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March 2021 by Susan Randall
Sherwin Williams in Napa is a great place to buy paint. Lots of choices, lots of help. Good paint! Bronte has helped me through my project, dug up information I needed. Everyone I have dealt with has been very helpful.This is where I go for paint.
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January 2021 by George Berndt
Exceptional service! Sales associate went out of his way to help. Paint prices seemed very fair. Will shop there again.
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January 2021 by pete tarvink
Disclaimer: my real name is adam t. I've lived in napa for 30+ years and this store has always been here to help me and the great people of Napa for many years. Through many home and business projects i trust this company.
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September 2020 by Kat
Haven't had that bad of customer since I can remember!
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September 2020 by Kathy W.
Looked like a clean organized store but the customer service was a minus one. Very disappointed today.
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July 2020 by John Jones
good paint, people who understand what you're buying better than you do
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July 2020 by Stephanie Raffety
Great friendly, helpful staff! They certainly have much more of a selection than where I normally go and the associate who helped me was very knowledgeable and patient with all my non-professional questions :). Highly recommended!
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April 2020 by Galo F. Anda
A very good selection of paint. The staff helped me to buy what I needed
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April 2020 by Anne Schramm
Drove up and had the paint in less than one minute. Ordered and paid for it on the phone. Clerk did not give me a stirring stick as I had ask on the phone.
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January 2020 by Nanette Nelson
Outstanding customer service. Didn't have the paint I needed at the store but they got it for me by the next day. Really appreciate the sales they have which allows affordability of the higher priced Duration Paint which I love as it rolls on walls beautifully and has mold inhibitor already in the paint which works great in bathrooms.
